Fantastic Riad!! All the staff was incredibly kind & helpful, Nadia, Muhammad, Jean-Francoise, always had a smile and made our Morocco trip memorable. Every day we had a private car arranged for us and price was negotiated to be fair, which was hugely helpful as our Arabic and French language skills are limited. They helped us carry bags as we came and went each day, they cooked us fantastic meals, and held our bags safely every day if we arrived before check in times. The rooms are comfortable and very clean, perfect after a busy day exploring the city. Great rooftop also! Thank you to the Soundouss team for making our trip special.
I consider myself a very demanding person when choosing accommodation for my family and specially more when we go out of Spain. I consult thousand establishments & opinions to contrast them to make a wise decision. It was not our first Arab country nor the first time in Morrocco... nor will it be the last. But all that glitters is not gold and I am very careful when chosing. And specially now because it was our Chistmast present for my son & his girlfriend. So after consulting several riads "I landed" in the Riad Soundouss, I met Jean Francoise, JEAN FRANCOISE with capital letters as he deserves and after making a simple consultation all turned into a fluid conversation, a kind treatment and million explanations. I have to admit that he has had a lot of patience with me. Jean Francoise is spectacular, magnificent, he goes beyond any doubt that you may have and offers his services, his kindness, his hospitality, he offers you his home without knowing anything about yoy, he trusts in you though you are a complete stranger. Permanent contact from the first moment of the reservation until the day immediately before the arrival in Marrakech. The driver to the Riad, who had to wait the customs procedures, great. With no doubt I recomend it. The dinner and breakfast EXCEPTIONAL, they take care of the details to the fullest, in the presentation, in the attention. And the Riad, the room is taken out from the Thousand and One Nights, the living room, the lattices, the doors, the terrace on the top floor, the bathroom, every corner is a dream, everything has that special touch that makes the whole a cozy refuge after the hot visits of the day. But the most special thing this Riad has is the PEOPLE who work in it and the manager, Jean Francoise. He deserves a deserves a special mention, he has taken care of my son and his girlfriend "as it they were his own chids". Congratulations for having achieved the perfect tandem, a dream place in Marrakech and the perfect human team!!!!!!!!!!!!!…
Hi! I want to formalize that I just received a very rude message in my celphone from the hotel owner about a review I made a couple of months ago in Booking.com. I rated the hotel as Fair, once I couldnt have a shower in my first night due to water system problems and I just received a very unappropriated message. I believe customers should be free to express their opinions and experiences without being confronted. It does not sound professional to me.
It was a fantastic stay at Riad Soundous. We felt like 4 real princesses in this riad !!! Our host Jean is a very hospitable and cheerful man, we give him his nickname mr happy! He ensured that we were not short of anything. I fell ill on the first day, Jean provided hot tea with lemon and honey and medicines every night. the rooms are very clean, it smells delicious. his staff Samira, Nadia, Ayoub and Khalid are very friendly and hospitable. We had a surprising breakfast every morning. At one evening we asked for couscous and lamb tajin for dinner and it was delicious! thanks for these 4 fantastic days. we will definitely be back! Greets from the 4 princesses ;)
Loved our stay! The staff was great and kind. And Mister JEAN-FRANCOIS made our girls trip a trip to never forget. He made us feel like real princesses 😉 Service was top, food was delicious, friendly staff and the Riad was beautiful. Definitely coming back. Thank you Mister happy 😊 Greetings from Holland.