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Sofitel Marrakech Lounge & Spa Hotel

Rue Harroun Errachid Quartier de l'Hivernage, Marrakech 40000 Morocco
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Traveller (2367)
360
Panoramas (5)
Room & Suite (328)

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About

#163 of 728 hotels in Marrakech
Location
Cleanliness
Service
Value
Surrounded by a splendid garden and fountains, Sofitel Marrakech is a premier Marrakech Morocco hotel. Its 346 Marrakech hotel rooms offer terraces or balconies with views of the mountains, swimming pool, or gardens. Guests at this luxury hotel in Marrakech, Morocco, will enjoy restaurants serving local and international cuisine, 3 bars, a nearby nightclub, a poolside snack bar, 3 bars, an indoor swimming pool, a fitness centre with a Jacuzzi, and a Turkish steam bath and gym.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Babysitting
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Russian, Spanish and 3 more
5,363Reviews86Q+A100Room tips

Reviews
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Abdou Malek I ع wrote a review Yesterday
Casablanca, Morocco6 contributions
Wonderful evening at the l’orangerie We had a special service, and a beautiful welcoming, the stuff is truly friendly thanks to Kebir ,souhaila ,ziyou ,tarik ,imad ,anouar ,jouhaîna ,soufian ,redouan ,Ahmed ,anas , soudaine et ben Ali ..
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Afra N wrote a review Yesterday
1 contribution
The service in restaurant lorangery was professional , also the stuff is verry friendly The food is so dilcious Thanks to chef Ahmed , chef tarik , chef radouane , chef ziyou , jouhaina ,amine, hicham ,souhaila , anass,soufiane, sihame , ....
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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thomas g wrote a review Yesterday
1 contribution
The food is very good in restaurants lorangery , and the staff was really nice. The facilities were also pretty good and the pools were the perfect temperature and really good designed thanks to chef ben ali , chef kebir , chef radouane , chef tarik , jouhaina , amine , souhaila
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Thomas, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food at Restaurants Lorangery and that our staff made your experience memorable. We'll be sure to pass along your kind words to Chef Ben Ali, Chef Kebir, Chef Radouane, Chef Tarik, Jouhaina, Amine, and Souhaila. We're glad you found our facilities and pools to your liking as well. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lily-grace M wrote a review Yesterday
1 contribution
Amazing service, Hanane was very attentive and super friendly! Fabulous food also!! All the staff were extremely helpful! Super clean area, felt like a lavish experience! Great variety of food choices, their pastry selection is a personal favourite!!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Lily, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Hanane and the rest of the team take great pride in providing attentive and friendly service, and it's wonderful to know that their efforts made your visit special. We're delighted that you enjoyed our fabulous food and pastry selection, and we appreciate your compliments on the cleanliness and ambiance of our establishment. We look forward to welcoming you back for another lavish experience soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carlosmartinb2017 wrote a review Yesterday
Uster, Switzerland4 contributions
The service was great. Hanane helped us a lot. Reda‘s egg benedict are fantastic and his singing was an beautiful experience every morning. We love the Sofitel team and the hotel facility. It was my first experience in Marrakesch and I will come back.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Carlos, Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience at Sofitel Marrakech and that our team, especially Hanane and Reda, provided excellent service. Reda's egg benedict sounds like a culinary delight, and his singing must have added an extra special touch to your mornings. We're thrilled to have made your first experience in Marrakech a memorable one, and we can't wait to welcome you back for another wonderful stay. Safe travels until then!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DavidPaul1 wrote a review 10 Apr
2 contributions
+1
Excelent food , room it’s also nice service 5 stars , love this hotel come back for sure. The restaurant orangery very good thanks chef Ben Ali , chef Ahmad , chef Kebir , chef radouane , chef Tarik , amine , joubaina.sihame , souhaila , anass , soufiane
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Parking it’s easy, service help you all the time, the food on the pool it’s also good, buffet and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear David, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our hotel in Marrakech. Our team works hard to provide top-notch service, and it's always rewarding to see that effort recognized. We'll be sure to pass along your compliments to the team. We can't wait to welcome you back for another unforgettable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reem S wrote a review 10 Apr
13 contributions
It is a beautiful hotel and the treatment of the staff is the most beautiful. The atmosphere is wonderful and romantic. There was an employee named Adam who was very polite and polite, as well as Mahdi. Thank you.🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Reem, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff, especially Adam and Mahdi, made your experience even more memorable. We strive to create a wonderful and romantic atmosphere for all our guests, and it's wonderful to hear that we succeeded in doing so for you. We hope to welcome you back again soon for another fantastic stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape Out wrote a review 10 Apr
Recife, PE15 contributions2 helpful votes
Excelent Food service in the breakfeast restaurant by Nomeddine, Iwachtane and Kawtan. Nice swimming pool área great for relaxong after a long day doing tour in marrakech. Few minutes by taxi to reach marrakech Medina. I Will definetly be Back.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Guest, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay with us in Marrakech, especially the excellent service provided by our staff in the breakfast restaurant. It's fantastic to know that you found our swimming pool area relaxing after your busy days exploring the city. We can't wait to welcome you back on your next trip to Marrakech!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Safari61046399241 wrote a review 10 Apr
Worldwide4 contributions1 helpful vote
A tired hotel in a good location. The staff seemed disinterested when any negative comments were made. A few key front line staff were rude and didn't seem to care about the service they offer. The hotel looked tired and run down and the staff gave the impression they were not very happy. main issues were: 1. We paid over £300 for an 8am check-in and 6pm check-out - which was not honoured. 11.30 check-in and 4pm check-out. 2. Pool attendants cleared away towels with items on them each day whilst we were at lunch. Couldn't get a lounger after that. This happened every day! 3. Only 2 restaurants were open. Buffet which was £60 per head excluding drinks. Food was cold and dry and no English translation as to what the food was. The So bar only offered suchi as it was a reduced menu due to Ramadan. Would recommend Nohu rooftop restaurant over the road. Amazing service, great ambiance and superb food. They appreciate the business . 4. The pool service was dreadful. Huge delays and mistakes made with each order. Not one smile or apology. Why wouldn't you tain front of house to be more customer friendly. We were a family of 5 and for a real treat I booked a presidential suite and a luxury suite. We were so excited to stay at the luxury brand Sofitel for a long weekend in Marrakech but sadly felt let down. Apparently we were given a butler for the duration of our stay but didnt actually meet her until we left. When I explained the issues she seemed disinterested. As the service was so awful i suggested removing the 5% service charge, but was swiftly told its non negotiable as its part of the price. Its a real shame that sofitel put their name to this hotel. I am top tier status at a number of chains but would not consider moving my loyalty to them on the basis of this experience. It would have been so easy to have some empathy and make amends with an apology or discount for such a bad service but sadly it was not to be.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Pool service very poor. Not enough loungers in the day when hotel is full. Reastaraunt limted and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your comments are extremely valuable to us as we strive to improve and provide the best possible service to our guests. We are deeply sorry for any inconvenience caused by the discrepancies in your check-in and check-out times. We understand how important it is for our guests to have a seamless and enjoyable experience, and we regret falling short of your expectations in this regard. Regarding the pool attendant's actions, we apologize for any frustration caused by the removal of towels while you were at lunch. This should not have happened, and we will address this issue with our team to ensure it does not occur in the future. We also apologize for the limited dining options available during your stay and any dissatisfaction with the quality of the food and service provided. Your feedback regarding the So bar and the buffet is duly noted, and we will work to improve in these areas. Furthermore, we are disappointed to hear about the lack of professionalism and empathy displayed by some members of our staff. Providing exceptional customer service is our top priority, and we will be addressing this matter internally to ensure that all of our team members uphold our standards of hospitality. Regarding the service charge, we understand your concerns and will review our policies to ensure they align with the expectations of our guests. Once again, we apologize for the shortcomings you experienced and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation17378578552 wrote a review 9 Apr
1 contribution
Great stay at the Sofitel in Marrakech with our family. The staff are wonderful, especially the concierge and door staff, who our kids had great fun with (especially Taoufiq - super helpful and attentive and always going out of his way to get us things) Hotel arranged fantastic trips for us - a private tour of the city with a great local guide and our very memorable trip to the desert for quad biking and camel rides. The hotel itself is beautiful, nicely decorated, large rooms. Great location, close to all the main sights, yet still quiet and away from the hustle and bustle. The only thing that could be improved is the service in the L’Oasis restaurant by the pool - food was lovely but very very slow and we had to constantly chase for things. Other than that, a wonderful stay and we will definitely be back.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AHMED Benkirane, General Manager at Sofitel Marrakech Lounge & Spa Hotel
Responded yesterday
Dear Guest, Thank you so much for sharing your experience with us! We're thrilled to hear that you and your family had a fantastic stay at Sofitel Marrakech. It's delightful to know that our staff, especially Taoufiq, made such a positive impression on you with their attentive service. We're glad to hear that you enjoyed the tours and activities we arranged for you, and that you found our hotel's location convenient for exploring the city. Your feedback regarding the service at L’Oasis restaurant is duly noted, and we apologize for any inconvenience caused. We'll be sure to address this with our team to ensure improvements are made. We appreciate your kind words and look forward to welcoming you back for another memorable stay at Sofitel Marrakech!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£276 - £375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel marrakech lounge hotel marrakech, marrakech sofitel
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
139
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SOFITEL MARRAKECH LOUNGE & SPA HOTEL - Updated 2024 (Morocco)

Frequently Asked Questions about Sofitel Marrakech Lounge & Spa Hotel
Which popular attractions are close to Sofitel Marrakech Lounge & Spa Hotel?
Nearby attractions include Theatro (0.1 miles), Lawrence Bar (0.1 miles), and Secret Room Marrakech (0.3 miles).
What are some of the property amenities at Sofitel Marrakech Lounge & Spa Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Marrakech Lounge & Spa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Marrakech Lounge & Spa Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Marrakech Lounge & Spa Hotel?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Sofitel Marrakech Lounge & Spa Hotel?
Conveniently located restaurants include LA CASA Restaurant Lounge, Las Terrazas De Andalucia, and So Lounge Marrakech.
Are there opportunities to exercise at Sofitel Marrakech Lounge & Spa Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Marrakech Lounge & Spa Hotel have airport transportation?
Yes, Sofitel Marrakech Lounge & Spa Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Marrakech Lounge & Spa Hotel located near the city centre?
Yes, it is 0.8 miles away from the centre of Marrakech.
Are any cleaning services offered at Sofitel Marrakech Lounge & Spa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Marrakech Lounge & Spa Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.