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El Fenn

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#55 of 508 Hotels in Marrakech
Certificate of Excellence
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El Fenn
El Fenn
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876 Reviews from our TripAdvisor Community

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Showing 743: English reviews
Dublin, Ireland
Reviewed 6 October 2015

I spent the past weekend with a group of friends to celebrate a special occasion. It was my first time to Marrakech and we could not have stayed in a more beautiful and welcoming place. The moment we stepped through the doors from the mayhem and hustle and bustle that is the Medina, it was absolute tranquility but with a...

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6Thank NFM1975
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you so much for your great review and high rating! We were very pleased to host you and your friends and am just glad to read that all your needs were met and that you felt so welcomed. It's great that you spent enough time at the hotel to enjoy chilling out at the courtyard pools and sitting on...

Perth, Australia
Reviewed 5 October 2015

We arrived in Marrakech at 7pm and due to a mix up with the driver we did not arrive at El Fenn until much later. Adil, the Manager, was most apologetic and immediately upgraded us to a Suite. The room was very large, beautifully decorated, extremely comfortable bed and opened onto a lovely courtyard. There was a rooftop terrace where...

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2Thank JoeyA22
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for your positive review and high rating. It's very kind of you to be so understanding about the driver's mistake and Adil will be delighted to read that you made a point of recognising him on Trip Advisor. I'm glad that despite this initial hiccup, that you enjoyed your stay at El Fenn so much. I...

West Hollywood, California
Reviewed 5 October 2015

El Fenn is a lovely property. Everything was top notch including the food, pool and room. And this may seem like a weird thing to comment on, but even the hairdryer was great! (Hotel hairdryers are usually the worst.) My only complaint would be that it rained very hard and our bathroom and windows had leaks. We called the staff...

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2Thank EmmyBird
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for the very high rating and positive words, despite experiencing some less than perfect moments during your stay. We did indeed experience some unbelievably heavy downpours recently that caused havoc with the power and wifi and I am sincerely sorry to hear that some of the water leaked into your room. Our rooms are usually watertight,...

Asheville, North Carolina
Reviewed 3 October 2015

I rolled into Marrakech after a week traveling around Morocco. From the “Blue City” to the Sahara desert, I was having a great time, but ready for a rest. The check in desk was super sweet and let me rest while I waited for my travel companion and made sure that I got to dinner before the kitchen closed that...

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3Thank BonnieBlueSunshine
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for such an outstanding review. Its wonderful to read reviews such as yours, because the warmth of your words really reflect the hospitality we always try to offer our guests, so i guess we're doing that right! i'm glad you enjoyed the rooftop restaurant, it's one of the most magical spots in the hotel most definitely. The turtles...

London, United Kingdom
Reviewed 3 October 2015

This raid was superb and in the best location near to a road for taxis and a veru short walk to the Souks. The room is big and has cute seating outside where morning tea is brought! Room 5 does need some more lights as it is quite dark but that was a minor issue. The breakfast on the rooftop...

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1Thank Emma C
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for leaving such a wonderful review and apologies for the delay in responding. It's true that our location is nothing short of perfect for exploring the city and it's great that you found time to visit our spa and have a Hammam and massage as well as tour the Atlas Mountains, a great combination! Regarding the lighting in...

New York City, New York
Reviewed 2 October 2015

El Fenn provided us with one of the most unique experiences of all of our travels; an immaculate oasis within the confines of the medina. It's incredible services and world-class lodging provided amazing comfort and a sense of easiness throughout our stay. Also, they provided a list of suggested tours/activities/restaurants to visit while we were there. We toured the city...

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1Thank John S
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for the review and for the high rating! We are delighted to know that you both enjoyed your stay so much. Sounds like you did some great exploring too. We hope that next time you visit Marrakech, that we'll have the pleasure of hosting you again. All the best El Fenn Guest Relations

Toronto
Reviewed 30 September 2015

My 2 adult daughters and I stayed here a about 10 days ago and we all thought it was a sublime experience. We stayed in a junior suite and it was everything we hoped it would be. I chose this place for one night because we wanted a particularly elegant but Moroccan experience. The walls in our room were deep...

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Thank Bab44
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your review and my apologies that we have not responded sooner. I'm so pleased that you and your daughters enjoyed your stay with us so much. The junior suite was a great choice. I'm also glad to read that you experienced the restaurant and the rooftop seating, those 2 elements together definitely make for a perfect Marrakech...

London, United Kingdom
Reviewed 29 September 2015 via mobile

I don't know where to begin with this place. It was an odd experience because all was not what it should have been and yet the generosity of the apology we received completely dissolved any bitter taste left in our mouths. We arrived whilst the riad was undergoing construction work which had overrun on it's schedule. We were not informed...

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2Thank 839Anonymous
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Hello and sorry for the time it has taken us to respond. We greatly appreciate you giving El Fenn the highest rating possible on Trip Advisor. As you know from our reaction at the time, we remain extremely sorry that you weren't informed about the multiple improvements we were making to the Riad at the time of your stay, but...

surrey
Reviewed 27 September 2015

Very stylish, comfortable and cool Riad. The service was impeccable and so helpful. And the rooftop terrace and restaurant was a haven above the heat and excitement of the souks and lanes of the city. Can't recommend it highly enough.

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1Thank richardbloo
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Sorry for the delay in our response, but thank you for leaving such a positive review on Trip Advisor. The El Fenn team is dedicated to delivering perfect service to guests, so it's quite a boost when guests notice this and share it online! Our Riad is, as you say, "perfectly positioned" for exploring the souks and we are so...

Penzance, United Kingdom
Reviewed 24 September 2015

We stayed here for 2 separate nights, which was split between our first and final days during our week long trip to Morocco to celebrate my husbands 40th birthday. The airport is 10 - 15 minutes away. We paid 300DH through El Fenn for an airport transfer to the hotel. I had read online that some people had experienced difficulties...

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Thank MeAndPup
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your review and my sincerest apologies for the long time it has taken to respond. I was pleased to read, that in general your husband's 40th birthday stay was enjoyable and that you loved the Colonnade rooms, which are indeed beautiful and luxurious. However, I'm sorry to read that breakfast did not meet your expectations. As you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: £188 - £572 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#29 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#37 Luxury Hotel in Marrakech
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room one. Liked it as it was on the ground floor and away from other rooms.”
 of 5 bubbles marieacox, 4 Mar 2017 | Read review
“I had a small room on the top, which was lovely, Room 12”
 of 5 bubbles 476saimak, 2 Mar 2017 | Read review
“Talk to the booking team to get the best room for your needs - each room is individual”
 of 5 bubbles 784laurend, 28 Feb 2017 | Read review
“I am convinced that whichever room you are allocated you will be impressed.”
  • The pink room. I just didnt want to leave
 of 5 bubbles ASinUK, 23 Feb 2017 | Read review
“Higher levels might be better if you want to hide away and relax in peace.”
 of 5 bubbles SydneySkier, 13 Feb 2017 | Read review
5 of 5