Protea Hotel Gaborone Masa Square
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Protea Hotel Gaborone Masa Square

Masa Square, New CBD, Cnr 1st & Western Commercial Avenue New Cbd, Cnr 1st & Western Commercial Avenue, Gaborone Botswana
mouth watering puddings
Traveller (206)
A view of the room
Room & Suite (107)
Pool & Beach (20)

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About

4.0
#8 of 22 hotels in Gaborone
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Discover the ultimate work, shop, play and stay hub at our hotel in Gaborone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Modern
Hotel links
Special Offer:Earn points toward free nights.

Location

Masa Square, New CBD, Cnr 1st & Western Commercial Avenue New Cbd, Cnr 1st & Western Commercial Avenue, Gaborone Botswana
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
Sir Seretse Khama Intl Airport
574Reviews9Q+A100Room tips

Reviews
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Detailed Reviews
David j Helfrich wrote a review Mar 2020
5.0 of 5 bubbles
Stayed for 2 nights for business in a Club room .Room was great size with open plan lounge , TV . Bedroom off the Lounge with King size bed and TV . There is also a workstation with wall plugs to charge laptops etc . Room also comes with safe and mini-bar-fridge ( not stocked , only 2 bottles water )
Best of all was the shower with overhead /headheight/chestheight/and nether region height , faucets/spray nozzles . Never felt cleaner after that .
Catherine who did my booking was exceptional and was even in the process of arranging to pick me up at the airport . I declined as i had a hire car .
Thank you for that Catherine .
Stayed in the Club room which is middle tier of 3 tiers of accommodation .
Cost per night for a Club Room which included Breakfast and VAT :
Pula : 1 910.00
$ : 168-00
SA Rand : 2 635.00
Only negative as with most hotels i stay in was that on the 5th floor ( not sure about the rest of the hotel ) wifi was again poor , not all the time but at the busy times . However i did advise reception and the guy on duty immediately gave me another password .
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Heigher the better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Masa Square Hotel, General Manager at Protea Hotel Gaborone Masa Square
Responded 12 Mar 2020
Thank you for your review and comments, we are thrilled that you enjoyed and we look forward to welcoming you back in the future. Your comments have been shared with the team and will be actioned. Kind regards Lebo Molosiwa Guest Relations Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ricardo C wrote a review Mar 2020
Cape Town, South Africa
4.0 of 5 bubbles
My recent stay at the Masa Hotel would be my second stay for which I would definitely return. The hotel is perfectly located in the CBD and easy to find(although it does not really show on a GPS when looking for it). The rooms are spacious and clean and generally very well stocked with tea and coffee options as well as water. As a business traveler I appreciated the work space which the suits ha7 I found with both my stays ordering a latte at breakfast takes way too long. Staff at the hotel were generally very friendly and helpful. The hotel includes a pool area, bar, restaurant and many other options to make your stay pleasant. Pricing for rooms can dent your budget for which different booking sites gives one competitive prices. I will however say that the money you pay for the room is definitely worth it. This is definitely one of my favorite hotels in Gabarone. As always, just my opinion.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmilyK wrote a review Jan 2020
Fourways, South Africa
3.0 of 5 bubbles
House keeping was a problem (twice) had to call the duty manager to address the matter. Noise levels on the Friday and Saturday nights unbearable.
Front staff welcoming and helpful.
Would not suggest this for family. Maybe for business persons.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rafael D wrote a review Nov 2022
Windhoek, Namibia
1.0 of 5 bubbles
Wouldn’t recommend business trip. Firstly the noise as it’s in CBD 2nd one of the days no fresh milk for breakfast & following day no tomato, onion or cheese at breakfast ( no stock count in the kitchen, run till empty or guests complain) thirdly come back on a Sunday afternoon @16:00 and no house keeping also laundry is a day late. Overall staff are friendly but layback. AC unit doesn’t cool the rooms as central no maintenance in this building at all not to mention the noise from the fans from AC unit. Maintenance is disregarded in this hotel also lifts having issues due to no maintenance once again.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Town Lodge or Travel Lodge would be better than the Protea.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThomySwitzerland wrote a review Jul 2021
Chur, Switzerland
3.0 of 5 bubbles
Modern hotel in the business district. Rooms are very nice and some even have Nespresso machines (per se a big plus), but this comes with just one or none capsule per day. Employees overall very friendly and helpful, unfortunately we had several defects in our 2 rooms. It was taken care of but we even had to exchange one room. Very disappointing was the rooftop pool, totally abandoned, 2 or 3 beach chairs full of bird droppings.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Masa Square Hotel, General Manager at Protea Hotel Gaborone Masa Square
Responded 16 Jul 2021
ThomySwitzerland Thank you for your review and comments. Whilst we are glad there were some highlights during your visit, we must sincerely apologize for the lowlights. These have been shared with the teams and can assure you are being attended to. We look forward to welcoming you back in the near future. Kind regards and renewed apologies Hayden C Bowl General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kreg S wrote a review Jan 2024
4.0 of 5 bubbles
The Reception Staff is fantastic. The restaurant is great. The conference rooms are great. The rating would have been a full 5 but the cleaning crew turned the AC off while cleaning and didnt turn it back on when leaving so the room got hot and took hours to cool again. And the cleaning crew often shorted me on towels and washclothes. I had to ask for an iron and it was removed from the room the next day. Some glitches but otherwise an excellent stay.
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Date of stay: January 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: The roof-top pool and pool bar are great. Lots of deals at the bar. A full service mall is 500m...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Getaway16574929574 wrote a review Jan 2024
+1
1.0 of 5 bubbles
Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room.

Extremely poor management. Zero quality control.

I'm never coming back.
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Date of stay: December 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire H wrote a review Nov 2023
Surrey, United Kingdom
1.0 of 5 bubbles
Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes. After 2 calls where I was promised my food was being plated and it still didn’t arrive, I tried to call room service to cancel the order. As no one was bothering to answer the phone at this point, I called reception to explain the situation and cancel the order. The receptionist was totally unbothered… Not somewhere I would recommend. Service appalling and noise does not make for a very satisfying stay.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jameshS7223UI wrote a review Jun 2022
Redondo Beach, United States
+1
1.0 of 5 bubbles
Find it hard to believe this place is affiliated with the Marriott Hotel chain. Since I arrived I have had to report issues each day and these are not minor ones. Broken A/C resulted in having to move rooms. Freezing cold water when taking showers and shaving in sink. Broken windows in rooms (severe cracks), unknown bugs crawling out from gaps around wall covers. I requested an iron and ironing board as the rooms apparently do not come with a set. I tried to set up the board and it collapsed on my finger because it was missing a screw to hold the legs in place. Mold and gaps all around the tub/shower enclosures. And the tub itself is difficult to step out of as it is approximately a 20-22 inch high tub and it is difficult to climb out with one foot and try to lift your other leg out, and hopefully not slip on the floor. This stay is for another five days and I am wondering what else will go wrong.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkebopilwe wrote a review Sept 2022
Gaborone, Botswana
5.0 of 5 bubbles
Whether for business or pleasure, this is your go to place. The warm welcome, friendly staff, secure environment, proximity to almost everything in Gaborone, a modern touch, great conferencing facilities. Lovely restaurant and bar. Poolside bar, the infinity pool is just wonderful. When in the rooms you get to enjoy a beautiful view of the city whether it’s day or night. Definitely recommended.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carld493 asked a question Aug 2017
Vancouver, British Columbia2 contributions3 helpful votes
Do you have a safe in each room?
Answer from TheFamilyMission
Jeffreys Bay, South Africa434 contributions60 helpful votes
Yes all the rooms have Safes. Very Safe to keep valuables in. Much safer than walking around or carrying it in the car.
n37077 asked a question Aug 2017
Luton, United Kingdom651 contributions112 helpful votes
Hi - how do I arrange an airport transfer to the hotel? I emailed the hotel but had no response. Thanks....
Answer from Njorogekui
Nairobi, Kenya94 contributions30 helpful votes
Call the hotel, they'll arrange for the shuttle to pick you up. It's free.
Answer from Paul Stanley
London, United Kingdom151 contributions61 helpful votes
Credit cards are fine - especially in Gaborone - but if you are heading out carry some cash (e.g. For petrol in remote areas) as the machines can be down or unreliable. Tipping is not normally included. Tip what you feel is appropriate. Customer service is not great in Botswana.
Answer from TheFamilyMission
Jeffreys Bay, South Africa434 contributions60 helpful votes
This Hotel is very well organised and professionally run. Just communicate with the Concierge, who will assist with basically any and everything.There is a an excellent Game drive close by called Mokolodi Nature Reserve . our family loved it. So many animals to see. Enjoy your visit, Africa has so much to offer. Regards Ben Missionary
Annette R asked a question Mar 2017
Washington DC, District of Columbia17 contributions7 helpful votes
How big is the pool in meters
Answer from masasquare
Gaborone, Botswana1 contribution
Annette R The roof top pool is 16m long by 5m wide and is 1.5m deep. Towels are provided for on request and the pool is open from 6.00am unitl 6.00pm. Kind regards Hayden C Bowl Rooms Division Manager
Kreg S wrote a tip Jan 2024
9 contributions
4.0 of 5 bubbles
"The roof-top pool and pool bar are great. Lots of deals at the bar. A full service mall is 500m away. In the center of the CBD."
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Stonehouse67114 wrote a tip May 2023
Newton, Kansas13 contributions4 helpful votes
4.0 of 5 bubbles
"The noise from Masa Square could bother some people. We were in the 7th floor and could hear it. We did enjoy the bars in Masa Square!"
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Rafael D wrote a tip Nov 2022
Windhoek, Namibia33 contributions7 helpful votes
1.0 of 5 bubbles
"Town Lodge or Travel Lodge would be better than the Protea."
Read full review
aimbame79 wrote a tip Jun 2022
Houston, Texas113 contributions60 helpful votes
2.0 of 5 bubbles
"Don’t try to get to breakfast right at 6 am when it “opens”. They won’t be ready."
Read full review
David j Helfrich wrote a tip Mar 2020
2 contributions
5.0 of 5 bubbles
"Heigher the better"
Read full review
Not the right property for you?
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PRICE RANGE
£86 - £103 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lansmore Masa Square
LOCATION
BotswanaSouth-East DistrictGaborone
NUMBER OF ROOMS
152
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PROTEA HOTEL GABORONE MASA SQUARE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Protea Hotel Gaborone Masa Square
Which popular attractions are close to Protea Hotel Gaborone Masa Square?
Nearby attractions include Three Chiefs' Statues (0.6 miles), ISKCON Gaborone (0.4 miles), and National Assembly Building (0.6 miles).
What are some of the property amenities at Protea Hotel Gaborone Masa Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Protea Hotel Gaborone Masa Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Protea Hotel Gaborone Masa Square?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Protea Hotel Gaborone Masa Square?
Yes, free parking is available to guests.
What are some restaurants close to Protea Hotel Gaborone Masa Square?
Conveniently located restaurants include Table50Two, Fego Caffe, and Carlito's Cafe.
Are there opportunities to exercise at Protea Hotel Gaborone Masa Square?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Gaborone Masa Square have airport transportation?
Yes, Protea Hotel Gaborone Masa Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Gaborone Masa Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Gaborone Masa Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Protea Hotel Gaborone Masa Square have any great views?
Yes, guests often enjoy the city view available here.
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