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My husband booked this hotel months in advance of our arrival and when we arrived (during the night time) we were informed that they had given our room away. The concierge directed us to another hotel (Posh hotel) but we had to insist they provide...More
A group of us stayed here on our last night in Kigali. The rooms were very clean and the employees were very friendly. The main issues during our stay was how hot the rooms were. We had four rooms and everyone complained about how hot...More
Response from timwuwenjun, 2000 Hotel Reservation Depertment at 2000 HotelResponded 2 weeks ago
Dear Valued guest,
Thank you for taking the time and trouble to write through Trip-advisor regarding your last stay with us. We are truly grateful to receive such comments as they enable us to take the necessary measures to ensure better service for any future...More
11 days spent here..
staff were all very friendly.
Room service excellently looked after by Donatien.
Sam the waiter excellent.
Clean rooms.Serviced everyday.
Free buffet breakfast with variety. Great service by all staffMore
Response from timwuwenjun, reservation department at 2000 HotelResponded 2 weeks ago
Thank you so much for the amazing review following your stay,We appreciate the kind words . we are so glad that sam and Donatien could be of great help, they are really special gems on our team. ! we hope the next time...More
At the downtown, that is the most important about this hotel. Big rooms and below average bathroom. We got a lots of towel and soap, and always got a bottle of water. We asked for more and cannot pay for that. We cannot close the...More
Response from timwuwenjun, reservation Department at 2000 HotelResponded 2 weeks ago
It was a pleasure to meet with you during your stay with us. The entire team is delighted that you have carried back fond memories of your time spent among us at 2000 Hotel Downtown kigali. Thank you for all your lovely comments...More
Best service, Very Hygienic and a good location. The food is great, staff are friendly. I take this time to appreciate Audrey (Ada) and Susan(Chioma) who were so friendly enough to take our Nigerian names and add it to theirs. Thank you Guys.More
Thank Martins T
Response from timwuwenjun, reservation departement at 2000 HotelResponded 3 weeks ago
We are grateful for you sharing your very good experience at our hotel for a period of few days.You became like our own as most staffs could call you by your name.Our promise to our customers is to exceed the expectations which am...More