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Novotel Dakar

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Novotel Dakar
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448 Reviews from our TripAdvisor Community

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Showing 202: English reviews
A TripAdvisor Member
Reims, France
Level Contributor
4 reviews
Reviewed yesterday NEWvia mobile

I'm a platinium member at AccorHotel club. I got a standard room because the hotel was full and I usually stay at Pullman Dakar but it's closed for renovation for 1month. The lobby is new but the rooms are very old. The carpet is disgusting (photo). The wifi is at 0.5mbit/s. Terrible for a business hotel! You can get so...

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Helpful?
Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Rooms very nice & spacious. Restaurant indoor & outdoor very modern. Food & Beverages up to world standard and wide variety. Excellent customer service and lovely staff. Nice seaview behind hotel. Very nice hotel indeed 👌

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Helpful?
Thank Siyabulela S
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, we thank you for choosing Novotel for your stay and taking time to write us. It is a pleasure to know that you appreciate your stay. we are going to share your comments with all the satff and we hope to receive you again in a close future. With regards General Mananger

Brussels, Belgium
Reviewed 2 weeks ago

This hotel is a 4-star Novotel unworthy: - overall very dirty hotel - standard room is 2-star equivalent - friendly personnel is very exceptional - food is below average - breakfast below 4-star average/standard - inadequate restaurant service; floors, tables and chairs general in dirty conditions - way too expensive!

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Helpful?
Thank hjwg
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Amman, Jordan
Reviewed 14 December 2016 via mobile

The room is acceptable with some air conditioning complaints came from colleagues in certain rooms. The hotel is safe, clean and tidy but lacks the customer care. For example, laundry service is only available between 8 till 10 am, and any request to send laundry beyond this time period will not be accepted. (Not useful for aircrews) The outside restaurant...

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Helpful?
1Thank Ksoukieh
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Upper Marlboro, Maryland
Reviewed 11 December 2016

I had to stay at this hotel because there was a big security conference going on in Dakar and it was the only "business hotel" with available rooms. The hotel room reminds you at best of a a low budget hotel in the states that needs to be updated. The lobby area is very nice, but the rooms leaves a...

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Helpful?
2Thank Angelita E
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Providence, Rhode Island
Reviewed 5 December 2016

The staff does an amazing job. The hotel is clean and safe. The security here is as good as it gets. The internet is really hit or miss. They are located very close to the Port of Dakar which is convenient if you're going to be doing business at the port.

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Helpful?
Thank Mike M
DirNovotelDakar, Front Office Manager at Novotel Dakar, responded to this review

Hello Dear Guest, we thank you for choosing Novotel for your stay and taking time to write us. we are going to share your comment with all the staff and hope to receive you again in a close future. With Regards

Reviewed 3 December 2016

currently staying here and the level of service is very high. Its a hotel you come for when you are on business because you can be assured hotel room problems is the last thing you need to be worried about.

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Helpful?
Thank tony k
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, Thank you for choosing the Novotel Dakar for your stay and taking time to write us. I will share you comments with all the staff and hope to receive you again in a close future. With Regards. General Manager

Reviewed 29 November 2016 via mobile

I was at the hotel for business with not much motivativation to get out; restaurant is good (may be expensive.. but is a hitel after all), rooms of reasonable size and comfortable, DON'T FORGET SWIMMING GEAR. The swimming pool is fantastic.. big. .. far from the noise of the road...hotel has ATM

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Helpful?
Thank Gionata V
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello dear Guest, we thank you for taking time to write us following to your stay at Novotel. It is a real pleasure to read your comment and to learn that you enjoy your stay.We are going to share your concern with all the staff. We hope to receive you again in a close future. With Regards General Manager

New Iberia, Louisiana
Reviewed 15 November 2016 via mobile

While there for business I could not conduct anything dealing with the internet. I was moved from room to room to find a better wifi connection but there was none. They seriously need an upgrade on their servers. I did find that if I was up at 3am to 6am I could go online and send and receive emails but...

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Thank FrankieFalcon
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Dear Guest, we thank you for choosing Novotel for your stay and taking time to write us. Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior...

A TripAdvisor Member
Level Contributor
6 reviews
3 hotel reviews
1 helpful vote
Reviewed 15 November 2016 via mobile

I must say the staff is Great! But hotel need some work. Carpet is awful the refrigerator did not work the television didnt work..The resturant food didnt taste great either. Just an average hotel. If i had to choose wouldnt stay here again.

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Helpful?
Thank A TripAdvisor Member
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Novotel Dakar is located in the central business district, looking across to Goree Island, 5 minutes walk from the Place de l Independence and 15 km from Leopold Sedar Senghor International Airport (free shuttle service). The hotel features 241 air conditioned rooms including two suites, a bar, a restaurant, meeting rooms, a swimming pool. ... more   less 

Additional Information about Novotel Dakar

Address: Ave Abdoulaye Fadiga | BP 2073, Dakar 18524, Senegal
Region: Senegal > Dakar Region > Dakar
Price Range: £119 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dakar 4*
Number of rooms: 241
Reservation Options:
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Also Known As:
Novotel Dakar Hotel Dakar
Dakar Novotel
Hotel Style:
#3 Luxury Hotel in Dakar
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Dakar staff and other travellers.
2 questions
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Questions? Get answers from Novotel Dakar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a top floor.”
  • This is the hole in the wall near my window in room 1035.
 of 5 bubbles AngelitaE_13, 11 Dec 2016 | Read review
“The manager is great. If you have any issues, he'll resolve them ASAP”
 of 5 bubbles 701MikeM, 4 Dec 2016 | Read review
“rooms facing the city seem less used and smell fresher.”
 of 5 bubbles tonykE1786VR, 3 Dec 2016 | Read review
“to have a good view you need to have a sea view room from the 8th floor to the 10th floor”
 of 5 bubbles ahmedk2013, 7 Oct 2016 | Read review
“ask for sea view, preferably not the first one on the hallway as the window is blocked”
 of 5 bubbles punkykey, 11 Sep 2016 | Read review
5 of 5
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