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Lake Victoria Serena Golf Resort & Spa

Jumia TravelUS$183*
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#8 of 101 Hotels in Kampala
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Lake Victoria Serena Golf Resort & Spa
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231 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Kampala, Uganda
Reviewed 6 August 2016 via mobile

Here for a conference with my other half. This is a beautiful hotel and the golf course is simply stunning. Staff incredibly helpful. The room was equipped with all that we needed and has a generous walk in shower. We had a business dinner at the Marina on the water's edge which was lovely. Excellent pool gym spa etc. Disappointed...

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Helpful?
Thank hmf5863
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear hmf5863, Please accept my apologies for the delay in reverting back to you on your recent visit with us. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments will go a long...

Hong Kong, China
Reviewed 3 August 2016 via mobile

Pleasant place for eating. Meals were sizeable and well prepared. Service was very pleasant but a bit slow. This may have been down to wedding reception going on at time. Good for tourists to go to. Wifi outside was very slow and better inside main reception.

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Helpful?
Thank James C
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear James C, Please accept my apologies for the delay in reverting back to you on your recent visit with us. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments will go a...

Brooklyn, New York
Reviewed 31 July 2016 via mobile

Came back to the Lake Victoria Serena Gold Resort & Spa and was pleased with the services. The brunch was expansive and the dish I enjoyed most was the bread pudding. It was just out of this world. We spent the day lazing by the pool listening to the fairly good live band playing local tunes and enjoyed the day....

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Helpful?
Thank Chilli-Bite
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Chilli-Bite, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving a detailed and constructive feedback. We gladly appreciate rating us...

Kampala, Uganda
Reviewed 30 July 2016 via mobile

For our wedding anniversary, we decided to eat at the Marina Restaurant at Lake Victoria Serena. The location is great and everything is well fitted out as you would expect with a hotel that calls itself 5*. The staff are good and try hard. I'd give them a 4, but when it comes to eating the rating has to go...

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Helpful?
Thank Chris W
Abyei, Sudan
Reviewed 29 July 2016 via mobile

Serena is an amazing hotel with great golf course. It is located on a big piece of land next to Victoria Lake. I just finished my dinner at their main restaurant and it's worth every shilling (cca 18 USD). Swimming pool is 25 meters long and spacious. All in all- nice

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Helpful?
Thank Bojan V
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Bojan V, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. We gladly appreciate...

Kampala, Uganda
Reviewed 23 July 2016

We held the engagement party for our son, locally called 'Kwanjula' at the Lake Victoria Serena in February last year and it was little surprise, following a sterling performance back then, that the couple wanted to celebrate their wedding there too. The main event took place at the club house and marina and the setting proved to be superb, away...

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Helpful?
Thank Safariafficionado
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Safariafficionado, Please accept my sincere apologies for the delay in reverting back to you in regards to the "Kwanjula" function of your son at the resort. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and...

Reviewed 6 July 2016 via mobile

Been to this place more than three times , though it is a bit far and out of town you get your peace and quiet. Good scenery you can take a mini tour, great food and friendly staff did not sleep in the rooms so can't tell. On weekends there are weddings so you will definitely expect some noise

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Helpful?
1Thank Akuku H
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Akuku H, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

Kampala, Uganda
Reviewed 27 June 2016

The place is so beautiful it is worth the long dusty trip there. Beautiful views of lake Victoria,great gardens, and swimming pool. The service is great, staff are friendly and the food delicious.The only down side is the access road is not tarmac, and can be dusty. it is however well graded.

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Helpful?
Thank dee277
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Dee277, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have...

Dar es Salaam, Tanzania
Reviewed 23 June 2016

Spacious area, specious room. It looks as if you are going to a new home. If you like walking around you will really enjoy the red-brick roads of this fantastic village in the outskirts of Kampala city.

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Helpful?
Thank Japhet K
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Japhet K, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your kind comments...

Melbourne, Australia
Reviewed 20 June 2016

Arrived late and the trip from the airport took almost 2 hours. Last part of the journey is a dirt road full of bumps. We didn't know what to expect but on arrival, Cleary the Lake Victoria is a sanctuary. Our deluxe room was lovely with great views but a little dated. Security was omnipresent and there was no reason...

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Helpful?
Thank Raffster58
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Raffster58, Thank you very much for taking time off to give us a review of your stay with us on Trip Advisor. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that we were not able to meet your expectations on our different cuisine options. We have taken your feedback positively...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: £144 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#7 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
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Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suite was very spacious and fantastic views over the lake. Great to watch a tropical storm.”
BarbaraG368, 22 Mar 2017 | Read review
“Rooms with an overview of the lake are the best”
E7365UGbrianw, 13 Mar 2017 | Read review
“We stayed in one of the villas near the pool.Lots of steps so if mobility issues, ensure you have an easily accessible room.”
GLouiseN, 4 Mar 2017 | Read review
“Fairly generic - one is as good as the next”
  • Large shower (although water flooded the bathroom)
  • Bed with mosquito netting
  • Looking toward Lake Victoria
Croff1, 20 Feb 2017 | Read review
“Get the ones a little bit higher up for much better views.”
ogakem, 5 Jan 2017 | Read review
5 of 5
Jumia Travel
US$183* /night
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CancelonUS$258
Booking.comUS$195
Expedia.comUS$199
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*Disclaimer
Prices are for 1 room, 2 adults
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