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You get wowed as you approach the hotel from outside and up to the reception. Then you get to the room and the get a little disappointed. Though the rooms are clean and comfortable, not really Sheraton standards. I found the standard rooms quite outdated....More
Response from Sheraton K, Front Office Manager at Sheraton Kampala HotelResponded 3 days ago
Thank you for choosing to stay at the Sheraton Kampala Hotel and providing your honest feedback on the Guest Satisfaction Survey.
We received your comments and observations regarding the condition of the room you stayed in and very much appreciate feedback. This will...More
- Security at the gate and entering the hotel makes you feel very secure
- There is security and plenty personal in the lobby
- Lobby bar with piano is very nice. When we stayed there, someone played every week night and it was...More
The staff went over and above and made sure I was looked after very well. Martha, Sulaina, Peace, Winfred and Valeria. The hotel facilities were very well maintained as well, the room was clean and well looked after, the bed was comfortable and the service...More
I stayed at Sheraton Kampala for one month in June 2017 and started my daily circuit training at the gym with Kenneth. Kenneth is such a great instructor that I decided to enrole in the gym as a member when I quit the hotel and...More
Was there on Sunday for a tourism expo and it was nice there was a lot of things to pick and buy to take back home for gifts to a loved one there was something for everyone it was a nice afternoon worthMore
Response from Sheraton K, Front Office Manager at Sheraton Kampala HotelResponded 2 weeks ago
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Sheraton Kampala Hotel.
Thank you for attending the tourism expo and giving your positive comments.I noticed that you enjoyed your time and liked the expo;...More
When we were there staying in the hotel we had 8 rooms for 4 nights 5 days we did take a small conference room which was ok to accommodate about 15 - 20 people depending upon how your table setting is going to be. The rent... More
When we were there staying in the hotel we had 8 rooms for 4 nights 5 days we did take a small conference room which was ok to accommodate about 15 - 20 people depending upon how your table setting is going to be. The rent for the room that was paid was USD 500/- a day & one can negotiate for the tea and coffee to be complimentary. If you know your dates please book in advance because most of the times the rooms are pretty much booked. Also if you would need a projector and screen then that all is extra.