We stayed here for 3 days in early January 2019. After the poor service we received at The Nile Resort in Jinja, the Serena in Kampala was simply amazing. Excellent service, spotless inside and out, 5 Star rooms to rival the luxury Collection Laguna hotel in Bali Indonesia and…
After the “luxury” of our internment at the Livani Beach Motel, we arrived at the Serena. Despite a string of new hotels appearing on the skyline in Kampala, there is still nothing that comes close to the Serena. Reception was good and efficient and our room was of the usual…
My stay at the Serena Hotel was lovely. The room was spacious and comfortable, the room service quick, and the staff very friendly. I wish I had stayed longer so I could enjoy the pool and some of the other amenities and restaurants.
Horrible experience in the Italian restaurant. While leaving my bag hanging on a chair we were offered to move to other table... I forgot the bag in the first table and it disappeared... It is not the security I expect from 5 star hotel. By the way...no one from the hotel…
Stayed here for 4 days and had real luxurious experience. very professional staff, neat and clean and very spacious rooms.their food also was amazing. I traveled a lot of parts around the world, but this was my best trip so far.
"There is a new extension = more modern rooms"
"Enjoy the garden"
"My recommendation will always be upper rooms with garden view"
"my room on the 6th floor was quiet and with a good view over the city."
"higher floor have less noise"