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Kampala Serena Hotel

P. O. Box 7814, Kintu Road, Kampala 256, Uganda
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Apr 9 Apr 10
1 room, 2 adults, 0 children
US$446*View Deal
US$452*View Deal
US$448*View Deal
Traveller (250)
Room & Suite (82)
Dining (26)
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09/04/2017 10/04/2017
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    Overview

    • Excellent68%
    • Very good25%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews lakes restaurant pillow menu leading hotels of the world the pearl five star hotel beautiful hotel east africa breakfast buffet business trip excellent facilities spacious rooms business center the food is great an oasis beautiful grounds busy city main restaurant great pool explorer gym
    Reviewed 23 August 2015

    One of my affairs took place in the Kampala Serena Hotel. Naturally I only have good memories because of this; but what can be said about the hotel itself? Nothing but positive words: the servants, from cleaning ladies to receptionist privates were all but glad...More

    Helpful?
    Reviewed 18 August 2015

    This hotel provided one of the best services to its clients. The reception staff are extremely well trained, polite and go out of their way to help you. The rooms are spacious and furnished tastefully and the bathrooms have all the ammenities that one needs....More

    Helpful?
    Response from SerenaHotels, General Manager at Kampala Serena Hotel

    Dear smatlock10, Thank you for taking the time to share your delightful experience regarding your recent stay at the Kampala Serena Hotel, we are glad to hear that we exceeded all of your expectations. It is very motivating for all staff to know that guests...More

    Reviewed 17 August 2015 via mobile

    The Kampala Serena Hotel is part of the Group owned by his Highness the Agha Khan. It is a luxurious hotel situated in the city centre close to govt and commercial establishments. The rooms and service is top class. The breakfast buffet has vast variety...More

    Helpful?
    Response from SerenaHotels, General Manager at Kampala Serena Hotel

    Dear Hamash, Its always a delight to read positive reviews from our guests and we are very thrilled to hear that you enjoyed your stay as well as the property as a whole. Our staff members I must say are our biggest asset and I...More

    Reviewed 14 August 2015 via mobile

    Wow, the service at this hotel is tough to beat. The entire staff is super friendly and helpful, from the front desk, to the cleaning staff, to the wait staff at the restaurant. Everyone is genuinely friendly and concerned with ensuring your satisfaction, but not...More

    Helpful?
    Response from SerenaHotels, General Manager at Kampala Serena Hotel

    Dear Annette F, Thank you so much for sparing time to share this amazing and detailed feedback with regards to your recent visit to the Kampala Serena Hotel. There is greater satisfaction in our Industry than hearing that we exceeded all of your expectations making...More

    Reviewed 13 August 2015 via mobile

    Did not like the place. The hotel staff is not as good as the hotel looks from out. Did not have a good experience. Had to leave the hotel after a night. The food was good but the staff spoilt everything. The swimming pool is...More

    Helpful?
    Response from SerenaHotels, General Manager at Kampala Serena Hotel

    Dear Karan S, Thank you for taking the time to share your experiences and I am very sorry to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very important to us so at...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    Photos
    Traveller (250)
    Room & Suite (82)
    Dining (26)
    Pool & Beach (22)
    Nearby
    Nearby Restaurants
    Yujo Izakaya
    213 reviews
    .29 miles away
    The Lakes Restaurant
    43 reviews
    .04 miles away
    Khyber Pass
    84 reviews
    .34 miles away
    Seven Seas at Sheraton Kampala
    60 reviews
    .34 miles away
    Nearby Attractions
    Independence Monument
    74 reviews
    .25 miles away
    Budongo Forest
    15 reviews
    .41 miles away
    Mayfair Casino & Club
    16 reviews
    .71 miles away
    Gorilla Bookings
    5 reviews
    .77 miles away
    Questions & AnswersAsk a question
    Temi A
    Hi I am visiting with my husband and baby. Would you be able to arrange airport pick up and a crib for us. Thank you.
    31 December 2016|
    Answer Show all 5 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
    0
    Votes
    Amy0202
    How many people do your family rooms accommodate and what is the price?
    21 December 2015|
    Answer Show all 5 answers
    Response from Jerim O | Reviewed this property |
    I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
    0
    Votes
    Room Tips
    "Higher the floor the better!"
    Rick T, 22 days agoRead review
    "All rooms are superb."
    Robert K, 1 month agoRead review
    "Quite expensive but there's value for money paid."
    bjossy, 2 months agoRead review
    "Higher usually gets better, like level 4 was nice'"
    LouTellsTheTruth, 2 months agoRead review
    "We had suites and they were really nice."
    Phil D, 3 months agoRead review
    "quiet floors"
    Laban Edward M, 3 months agoRead review
    "Higher would probably be quieter, but no major issues."
    winchesterfamily2016, 4 months agoRead review
    "I would recommend upper floor rooms with garden views"
    Jerim O, 4 months agoRead review
    "Rooms on the east side are the best due to the view of the water falls and the tall trees on the garden..."
    gi7476, 4 months agoRead review
    "If you stay elsewhere you can come for day pool time. Worth it."
    damiand10, 4 months agoRead review
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