HBT Russel Hotel
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HBT Russel Hotel

Namanda Plaza, Russel Lane City Center, Kampala 00256 Uganda
Traveller (15)
View from the room at night
Room & Suite (17)
Very pleasant balcony dining in downtown
Dining (9)

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About

4.0
#45 of 156 hotels in Kampala
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Just famed for its exceptional standards of efficiency, service and 3 star hospitality, the new elegantly sophisticated HBT Russel Hotel is a member of the Uganda Hotel Owner's Association. Located in the heart of Kampala, HBT Russel Hotel has 60 rooms with modern and classic amenities such as, free high speed wireless internet access throught this Kampala hotel, hair dryer, telephone with free
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Bar / lounge
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Executive lounge access
Mosquito net
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Minibar
Extra long beds
Bath / shower
Room service
Seating area
Telephone
Clothes rack
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Family

Location

Namanda Plaza, Russel Lane City Center, Kampala 00256 Uganda
49Reviews1Q+A14Room tips

Reviews
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Detailed Reviews
Wamaluku R wrote a review Nov 2022
5.0 of 5 bubbles
The service is on point 👉 the food is to standard and the team is professional . Walked in for a late quick lunch and the waitress suggested the Whole Tilapia surprising with Chapati. It was brought within the stipulated time.frame, fresh and tasty, I now understand why she was so confident to propose it for me. Hongera guys
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: The Hotel is located in the middle of the city giving easy access to any quality service a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Davidgirlinguk wrote a review Dec 2019
Norwich, United Kingdom
5.0 of 5 bubbles
I stayed here on business for 5 nights and it was excellent. From the Comms from front desk to taxi pick up to security staff. Everyone was so friendly and helpful.

The restaurant is open to the public and always busy and lively. Food was good standard and good price.

Service was outstanding. The security guys ordered taxis and went out to get me a couple of beers on the first night as I arrived after the bar shut at midnight.

The gym is well equipped with newish equipment.

Breakfast was buffet style and delicious. I’ve stayed in Kampala about 5 times and without a doubt this is my favourite hotel.

Thank you Joseph and team for making my stay such a pleasure!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Becksie2 wrote a review Mar 2018
Edinburgh, United Kingdom
3.0 of 5 bubbles
Good central location at a reasonable rate as Kampala can be quite expensive. Staff need to improve their customer service and breakfast needs vast improvement. The choice of breakfast items, including hot and cold drinks was very poor. THe rooms are nice though and are a good size with a nice bathroom.
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Date of stay: November 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matovu J, Reservations Clerk at HBT Russel Hotel
Responded 29 Sept 2018
Dear Guest, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short but we promise to deliver better services. We look forward to seeing you again.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go746220 wrote a review Jan 2024
1.0 of 5 bubbles
I booked the hotel in online and paid the amount to GO Ibibo.
But when I went there to check in. The Hotel did not got the payment from Go Ibibo. They forced me to pay it again and I paid.

This is very bad service from Go Ibibo
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C wrote a review Feb 2020
Toronto, Canada
2.0 of 5 bubbles
I've actually stayed here 3-4 times over the last few years. I had, had quite good experiences each time, including with a large group.

However, this stay I had no cups in my room and called down for one for coffee. I waited about 40 minutes before I went down and got them myself (not a big deal). Later, I soaked my feet in the washroom and thought from the shower. I found a hole in the wall leaking a sludge-like water across the entire floor.

Was pretty gross I have to say.
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CoolDude2012 wrote a review Feb 2017
London, United Kingdom
2.0 of 5 bubbles
This is clean, budget hotel with a TV and satellite channels, a desk, chair, closet,aircon and mosquito net. Bed OK. It is very central, housed in a shopping mall with a great patio cafe, and mostly friendly staff (but see issues below).

The hotel will charge $30 for an airport trip.

Breakfast is VERY basic, starts at 7am:
It changes every day so the following list is not available every day: In all there are 4 main items plus watermelon and pineapple slices. There are scrambled eggs (little tasteless), or on other days boiled eggs, potatoes, or beans, or beef sausages, or chicken wings; or boiled bananas. Plus watermelon and pineapple juices, latte, coffee, or tea. They do not have sweetner, only sugar. They have slices of bread but no butter or jam. You have to pay extra for muffins, croissants etc

Breakfast should start at 6am if they want to cater to business people, since traffic jams are crazy and you need to leave early to get anywhere in Kampala.

The bathroom has a non-enclosed shower 'space' so the water spills onto the entire bathroom floor and floods it. They give you shampoos.

Be aware though of these what I think are more issues that may affect your decision to stay at this hotel:

-> No Elevator! You have to walk up a minimum of 5 flights of stairs a few times a day:
No online reviews or descriptions tell you that they dont have an elevator! It is only scheduled to be installed in April 2017 (maybe). Hotel reception is on the 2nd floor of the mall, and hotel rooms from floor 3 upwards. So look forward to carrying your bags up a whole lot of stairs in the heat and getting loads of exercise getting to/from your room. Not great in the searing Kampala heat. The 5th floor seems to always have very loud music playing.

--> Staff Do Not Respect Privacy Signs On Door:
I left the Do Not Disturb sign on the door, and twice it was not respected by staff. The second time I found a maid in the room going through my things and asked her what she was doing, and why she didnt respect the privacy sign. Turns out she cant read (so she said) and didnt know what the sign meant. There is no safe in the room, so you are VERY vulnerable....

--> Online Description Incorrect:
Contrary to the online description on booking sites, this hotel does NOT have a spa or anything close to it.
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Date of stay: January 2017
2.0 of 5 bubblesValue
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Get room on 3rd floor as they dont have an elevator - this is the least amount of stair climbing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
basanthsadasivan wrote a review Jan 2019
Newcastle upon Tyne, United Kingdom
3.0 of 5 bubbles
Definitely not a bad hotel by any means, but it was a pretty bland experience overall. The room was solid but a little dingy, and staff were relatively straight to the point and by the book. Restaurant was good and well-priced, although the outdoorsy environment in the middle of Kampala's weather did not sit well with me. Wifi worked well but was a little slow at times. Overall not a bad hotel, but not great either.
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Date of stay: January 2019
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mjoszef, Guest Relations Manager at HBT Russel Hotel
Responded 20 Jan 2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a pleasant stay and I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
charlesdwasi wrote a review Jul 2017
Nairobi, Kenya
4.0 of 5 bubbles
Subtly located in the Kampala CBD this hotel offers guests a unique opportunity to sample the very best experience while on a business trip. The rooms are large enough will clean make up and free wifi. And I mostly enjoyed the hot water.
Only bad experience was the TV wasn't working due to poor configuration. It's a good place though for a business traveler.
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Date of stay: July 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Davidahbthotel, Operations Manager at HBT Russel Hotel
Responded 9 Aug 2017
We do appreciate all your contributions towards our Product (Hotel) Improvement. As we are speaking, new TV Cabling has been done and we have lots of channels on board, Thanks for the concern but this has been fixed.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hisham L wrote a review Oct 2016
Dubai, United Arab Emirates
3.0 of 5 bubbles
stayed there 11 days. Located in a mall at Namanda place in the busy center.
rooms are nice and clean but the mattress was bad and caused me back pain.
Noisy and internet is available only in the rooms and not reliable. some rooms have no view.
Staff very friendly but sometimes useless and you have to keep reminding them if you need anything.
Breakfast: sausages, chicken wings, scrambled eggs, potatoes, Juice and tea or coffee. if you don take one, you don't get compensated with other things. I had problem with the breakfast most of the days. It starts late at about 8 although officially earlier.
Lighting in the bathrooms is too weak.
rates are about 45 $ for expats and 30$ for locals. Not a bad choice if you want to stay in the center but I moved out from there and found much nicer hotels in Muyenga, calm and good internet all day. I was like trapped there for 11 days.
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Date of stay: September 2016
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: check the room for the view before you check in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander G wrote a review Jun 2016
Nigeria
5.0 of 5 bubbles
Very clean hotel with modern facilities comparable to a 5 Star hotel. Super friendly staff. Had to extend my 3 days booking to 6 days because I felt at home. Restaurant Room Service was swift with good food. Reception go all the way to make your stay pleasurable.
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Date of stay: June 2016
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
berkowitz63 asked a question Oct 2016
New York City, New York10 contributions3 helpful votes
Are the rooms air conditioned?
Answer from Mamerito Ssenfuma
Kampala, Uganda205 contributions41 helpful votes
Yes, all rooms have got a/c
Wamaluku R wrote a tip Nov 2022
1 contribution
5.0 of 5 bubbles
"The Hotel is located in the middle of the city giving easy access to any quality service a traveler may need. Post office, Banks,Police bus"
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Tour83289 wrote a tip Oct 2019
3 contributions
5.0 of 5 bubbles
"Was in the fourth floor and have nothing to complain about"
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Victor M wrote a tip Oct 2019
Nairobi, Kenya2 contributions
5.0 of 5 bubbles
"Spacious, clean rooms"
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mrstrephenblair wrote a tip Sept 2019
Liverpool, United Kingdom5 contributions1 helpful vote
1.0 of 5 bubbles
"Go elsewhere"
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ariekruizinga wrote a tip Jul 2019
1 contribution
4.0 of 5 bubbles
"AC room is lovely"
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Not the right property for you?
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PRICE RANGE
£43 - £53 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HBT RUSSEL HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about HBT Russel Hotel
What are some of the property amenities at HBT Russel Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at HBT Russel Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at HBT Russel Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at HBT Russel Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at HBT Russel Hotel?
Yes, guests have access to a fitness centre during their stay.
Does HBT Russel Hotel have airport transportation?
Yes, HBT Russel Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at HBT Russel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does HBT Russel Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is HBT Russel Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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