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Holiday Inn Chiang Mai

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1,536 Reviews from our TripAdvisor Community

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Showing 948: English reviews
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Alpharetta, Georgia, United States
Reviewed 3 days ago NEW

We were upgraded to a suite for our anniversary and enjoyed the lounge even though knowbody was there but us most nights. They had wonderful treats and the guys was so helpful and glad to see us each night. The breakfast was great and we sat out on the veranda which was really nice. This was a very nice hotel...

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Helpful?
Thank Joanne T
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Joanne T, Congratulations for your anniversary and thank you for choosing Holiday Inn Chiangmai to celebrate this special day! We are very happy that your stay was a positive experience and that you enjoyed your time with us in a well-appointed room. We are also glad to learn that you are happy with the hospitality rendered by our team...

Chiang Mai Province, Thailand
Reviewed 5 days ago NEW

Points for pretty. Crab,shrimp, muscles, beef, chicken, sushi, duck. Billing a bit fat in my opinion, and not fair to charge one a service fee when I had to go collect my own food. I'm always a healthy tipper anyways, but principal. Tax on tip? Sigh... Anyways, food all good. — at Holiday Inn Chiangmai.

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Helpful?
Thank Jonky1
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Jonky1, Thank you so much for your review of our hotel. It was indeed a pleasure serving you and we are delighted to know you had a great time with us during your stay here. We also appreciate your compliment on the food and your suggestions on areas that we could improve. We already shared your feedback with our...

lanhamumc
Reviewed 1 week ago

Large 27 story tourist/business hotel. Breakfast can be a mob scene in the huge restaurant. Stay at the Executive level to use the Lounge there with a small, lightly used dining room with a fair cold spread and a cooked to order hot breakfast. Lounge also has drinks and evening light eats. Gym is well equipped, sauna, and steam room....

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Helpful?
Thank lanhamumc
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear lanhamumc, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 1 week ago via mobile

The service is really good with nice and friendly staffs that always helpful. The breakfast is great and so various, its like full course breakfast. The bed is so comfy and the bathroom is comfortable.

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Helpful?
Thank Proud S
Maui, Hawaii
Reviewed 1 week ago

I can't fault this hotel for effort, but it really falls short. To begin with, it's location is far from anything. Other than a 7-11 convenience store, there was little nearby. Their shuttle service is free, but runs far too infrequently to be of any use. Our first night, we slept on a TERRIBLE bed. It was worn and you...

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Helpful?
1Thank Makawaomama
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Makawaomama, Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your suggestion for improving guest satisfaction. It is always our highest priority to us to offer a very well-maintained and comfortable atmosphere for our guests at all times. Please accept...

Bangkok
Reviewed 1 week ago

I have booked a superior room with single king bed, but at check in they had no available room type as my booking, It's very nice the reception staff upgrade a corner suite for me. The location is not too far from central of city.

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Helpful?
Thank Somboon H
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Somboon H, Thank you for staying with us at Holiday Inn Chiangmai and for taking time to share your feedback with us. We truly value your feedback and we are happy to know that your overall stay with us was a good experience. Your positive comments with regards to the hospitality provided by our front desk staff is sincerely...

Reviewed 1 week ago via mobile

Perfect hotel, but missing the last piece on overall impression to bring the fifth Star out in my view. Out of elevator capacity several times... Pool surroundings could need a tune up to bring up its overall atmosphere... Breakfast outstanding! But still very good value for your money...

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Helpful?
Thank Carsten T
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Carsten T, Thank you for choosing our hotel and for your kind words regarding the breakfast. Please accept our sincere apology for the less than desirable experience and the inconveniences you encountered during your stay. I will share your experience with regards to the elevators and the pool with my team to review and further look into improvement opportunities....

London, United Kingdom
Reviewed 1 week ago

This was the worst hotel and service we have ever had. Please don't book this hotel, it really is as bad as the reviews. The service was unforgivable. We had booked a room and paid in advance to be told on arrival, not only did they not have our room but they had no rooms unless we took a smoking...

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Helpful?
1Thank smarti_arti
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear smarti_arti, Thank you for choosing to stay with us recently and I sincerely appreciate you taking time to share your valuable feedback with us. We are aiming to provide excellent guest services at all times and I was of course most disappointed to see that we were not able to deliver on our promises during your stay. I would...

Horsham, United Kingdom
Reviewed 1 week ago

Holiday Inn we chose as it is a well known brand. Lovely swimming pool. Very nice staff. Lovely bar area. Nice access to lifts. Plus an outside glass lift. Beautiful room. Great views. A couple of things - At check in we were not informed of the 'happy hour' and the hotel shuttle bus to the night market. Great location...

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Helpful?
Thank Anj9170
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Anj9170, Thank you for choosing to stay at Holiday Inn Chiangmai during your recent visit and for taking the time to share your experiences following your stay with us. It was a great pleasure to discover that your overall stay with us was a good experience. I also appreciate your suggestions on areas that we could improve for guest...

Reviewed 2 weeks ago via mobile

Everything you would expect from a Holiday Inn with the extra service levels that you expect in Thailand. We were on the 16th floor but we still experienced plenty of road noise throughout our stay. Room was spacious and comfortable but to get to most places you would need a TukTuk. That's not a bad thing though.

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Helpful?
Thank Marc T
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Marc T, Thank you for sharing your experience with us. We are happy to know that you have enjoyed your stay with us. It gives us great pleasure to learn that all aspects of our hospitality met your expectation and your splendid comments about the hotel are appreciated. Your comments will surely be shared with the team to keep...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Chiangmai is ideally located on the banks of the Mae Ping River with easy access to business & shopping districts. It is the only riverside international hotel brand on the Northern bank of Chiangmai with 526 rooms & 25-storeys offering expansive riverside views from both guest & functional rooms. The hotel is only minutes away from the famous temples & the renowned night bazaar. Complimentary Shuttle Services to Night Bazaar, Walking Street, Nimman Road also provided free of charge.Guest Rooms are the largest in Chiangmai & have been designed with every comfort in mind. Every room has beautiful views over the idyllic Mae Ping River & towards Doi Suthep, the sacred mountain or Chiangmai city views. At Holiday Inn®, we guarantee your comfort with a double size for twin bed & pillow menu.Executive Lounge is the latest benefit for guests who stay on the Executive floor with multiple benefits such all day drinks, Happy Hours, free laundry, free Wi-Fi and Express check-in/check-out.China Palace is the most famous Chinese Restaurant in town with superb Dim Sum menu & Shabu Shabu buffet.River Terrace is an all day dining restaurant with daily theme night dinners & an outdoor space.Just a few minutes from the hotel you can explore Chiangmai Night Bazaar, Wiang Kum Kam Historical site, Chiangmai International Airport & shopping malls. Chiang Mai has many places to visit & many activities to do such as Doi Suthep, Chiangmai Zoo & Aquarium, golf or adventurous activities such as jungle flight. ... more   less 

Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | Watket Subdistrict, Chiang Mai 50000, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: £37 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Hotels.com and Expedia so you can book your Holiday Inn Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai
Hotel Style:
#34 Luxury Hotel in Chiang Mai
#39 Family Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chiang Mai staff and other travellers.
21 questions
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Questions? Get answers from Holiday Inn Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive Level offers access to Lounge”
 of 5 bubbles lanhamumc, 15 Feb 2017 | Read review
“Corner suites are large and great view on the river side.”
 of 5 bubbles somboonh2013, 14 Feb 2017 | Read review
“You do not have to wait too long for the elevator if you are staying on a lower floor!”
 of 5 bubbles phang1asia, 2 Feb 2017 | Read review
“book ur free night market shuttle seats early as they go fast!!”
 of 5 bubbles 960kelvinl, 1 Feb 2017 | Read review
“Higher floor (above 20 floor) rooms will have view of river and mountain”
 of 5 bubbles KCL315, 19 Jan 2017 | Read review
5 of 5