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Shangri-La Chiang Mai

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Traveller (2224)
Room & Suite (826)
Videos (4)
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About

#35 of 505 hotels in Chiang Mai
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business centre
Kids' meals
Special diet menus
Badminton
Foot bath
Massage chair
Outdoor furniture
Sun deck
Neck massage
Infirmary
Umbrella
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Room features
Desk
Sofa
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Coffee / tea maker
Cable / satellite TV
Room types
City view
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
City View
Hotel links
Special Offer:Book Early and Save up tp 15%
2,974Reviews56Q+A100Room tips

Reviews
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david b wrote a review 16 Mar
23 contributions6 helpful votes
From start to end we felt like valued customers during our 4 night stay. The rooms were kept spotless and the staff were very attentive. We stayed on the Club floor and enjoyed the food and drink there too . Breakfast was always a nice experience as the choices ranged from curry to fruit and lots more in between. The pool was very nice, although the changing area at poolside was hard to find. The location was superb. Just leave the hotel and turn right to find the markets . Note, the streets are unexceptional during the day, but are transformed after 1800hrs. Also, don't bring lots of clothing as there are several laundry facilities close to the hotel. It will leave you with spare KGs for your purchases.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Stop frequently for drinks, temp ranged 36-39c in March
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anna W wrote a review 15 Mar
1 contribution
We had a fantastic stay at the Hotel. Everybody was really kind and helpful with our children, the room was very clean, we really enjoyed the Pool and the Horizon Club Lounge. The kids enjoyed the Kids Club. We will definitely come back to Shangri La
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TandemBar wrote a review 13 Mar
London, United Kingdom22 contributions17 helpful votes
A good location to explore the city - close enough without being too close. We celebrated a birthday and there was complementary fruit, and a birthday cake which were very nice touches. The swimming pool is great (it does have a child section with water slide). The spa is amazing and highly recommended. A very comprehensive breakfast, a nice bar and polite friendly staff. Would I stay there again - without hesitation and the room was lovely
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear TandemBar, Thank you so much for sharing such a wonderful review! I am extremely delighted to read that you had a pleasant staying experience in our urban resort, and that you were impressed by our surprise cake for your special occasion. Our central location, within walking distance to many cultural sites near the night market and, of course, our family-friendly facilities, with the kids pool next to our unique free-form tropical pool amidst our 1 hectare lush exotic gardens and its 20 meter water slide together with a splash zone, can only contribute to further enhance an already memorable journey, for the joy of our little (and big) ones. TandemBar, we are thrilled to hear that you will return back to Shangri-La Chiang Mai again without hesitation, and hopefully in a not too distant future as there are still plenty of marvels to discover in this beautiful part of Thailand, and why not, once again, to indulge in some relaxing treatments at our CHI, The Spa village immersed in a green and serene oasis of peace. We look forward to welcoming you back on your next visit, and please, feel free to contact me directly if there is anything I can do to assist you with. Until then, we wish you all the best. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pioneer827990 wrote a review 11 Mar
Leighton Buzzard, United Kingdom2 contributions1 helpful vote
Stayed for 8 nights in the horizon club room, wonderful hotel, they are so friendly and polite, food fantastic and the chef looked after me as I’m vegetarian, wonderful wines at evening drinks and canopies. Pool very nice. Will definitely be back
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear Pioneer827990, Thank you very much for taking the time to share your feedback with us. I am extremely delighted to hear that you had a fantastic start to your holiday through your 8-night stay in our Horizon Club Floor. It is wonderful to know that our staff made you feel welcome and appreciated with their friendly and polite demeanor. I am glad to find out that our Chef took special care of your vegetarian dietary needs, and I am equally pleased to read that you found our selection of wines offered during the cocktail hour to be of your satisfaction, along with the delicious canapés. Happy 😊 to hear that you had a pleasant time relaxing by our unique free-form tropical pool amidst our 1 hectare lush exotic gardens and its 20 meter water slide together with a splash zone. Pioneer827990, we truly appreciate your kind words, and we look forward to welcoming you back for another wonderful stay in the future! Please, feel free to contact me directly if there is anything I can do to further assist you with. Until then we wish you all the best. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven E wrote a review 8 Mar
Durham, United Kingdom16 contributions6 helpful votes
Beautiful hotel in Chaing Mai city. We had a premier room which overlooked the hotel pool which was great and had all the amenities we needed for a fabulous stay. Hotel check in/out was very good and quick by Mr Rak All the hotel staff are extremely friendly and welcoming, we wish we had stayed longer and hope to return in the future. Thank you Shangri-La for a wonderful stay.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Book a pool view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear 752stevene, Thank you for taking the time to share such an amazing review about your recent experience in our urban resort, in Chiang Mai. I am super thrilled to hear that you thoroughly enjoyed your stay in our premier room with a lovely view over the pool, and it is also refreshing to find out that our amenities met your needs and contributed to a fabulous stay. Our dedicated colleagues, especially Mr. Rak, who provided you with efficient and quick check-in and check-out services will be pleased to learn about your high praise and I am sure they will be delighted to be recognized in such a wonderful way. 752stevene, it is heartwarming to know that you wished to extend your stay and that you plan to return in the future. We would be honored to welcome you back for another memorable experience at Shangri-La Chiang Mai. Thank you once again for choosing to stay with us, and we look forward to hosting you again soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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duskop414 wrote a review 8 Mar
New York City, New York2 contributions
The staff was amazing. From Kae to Jame - Concierge, Tat - Front desk, Noey - Front desk, everyone was always friendly, and went out of their way to make things comfortable for me. The spa and the restaurants are also great. I loved the gym and the pool, as well.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear duskop414, Thank you so much for taking the time to share such a terrific experience in our urban resort on Trip Advisor. I am extremely delighted to hear that you had a fantastic stay with us and that you consider us the best hotel in Chiangmai. Our team works tirelessly to ensure that every guest feels welcome and at home, and it is heartwarming to read that Kae, Jame, Tat and Noey made such a positive impression on you. In Shangri-la we truly believe in sharing the values of our unique Asian heritage, where we host our valued customers to the colorful joys of life. I am also glad to find out that you had a great experience at our spa, restaurants, gym and pool. We do strive to maintain top-notch facilities for our guests to relax and rejuvenate during their stay. duskop414, your feedback means the world to us, and we sincerely appreciate your kind words. It is guests like you who inspire us to continue delivering exceptional service and experiences from the heart. We look forward to welcoming you back to our hotel in the future for another memorable stay. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alkhalil Al Rahbi wrote a review 7 Mar
2 contributions
Very good and Nice good work and good breakfast and cleaner and i will back again very beautiful All workars good Thank you i cant writing all because if i writing i am not finished Again thank you for all serves all you give to me beast Salma alekum
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear alkhalila2020, Thank you very much for taking the time to share your feedback with us on Trip Advisor. I am super delighted to find out that you appreciated the cleanliness of our premises and enjoyed the breakfast we offered, and that you plan to return to our urban resort again in the future. Our entire team works hard to ensure that our guests have a memorable and enjoyable experience, and it is rewarding to receive such positive feedback from you. Your kind words truly motivate us to continue delivering excellent service to all our guests. We sincerely welcome your recognition and look forward to welcoming you back on your next visit. Thank you, once again, for choosing to stay with us and for your lovely review. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DEBW wrote a review 5 Mar
Chiang Mai, Thailand3 contributions
I would sincerely re-consider not staying here over the next week. We are staying close to the Shangri-la and the noise was so loud the windows were shaking in our condo. This started in the afternoon and with the current time being 8.44pm - who knows when this will end. We did contact the managment who apologised but basically shrugged their shoulders. No consideration at all for other guests or for those living close by. Disgusting - but not the first time this has happened.
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Date of stay: March 2024
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 1 week ago
Dear 782stud, Greetings from Shangri-La Chiang Mai and thank you for sharing this feedback with the community. We are sincerely sorry to hear about the noise disturbance you encountered recently, and we are deeply concerned that the sound of the music performed during a recent outdoor event, which lasted until 9:45pm, had such a disruptive impact on your rest, in your apartment adjacent our hotel. We truly understand the inconvenience caused, and we fully appreciate your patience and understanding, as those kinds of events are not organized on a daily basis. Once again, thank you for sharing your feedback, and please feel free to contact me directly, if there is anything I may assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenni R wrote a review 4 Mar
Aberdeen, United Kingdom62 contributions27 helpful votes
A wonderful stay at this hotel - the room was exceptionally spacious, quiet and cool. The breakfasts were excellent - great choices and everything was fresh and tasty. The spacious, light, beautifully decorated public areas made it such a great place to relax and, although a large hotel, it never felt too busy. A great location to walk out from and enjoy the street life of Chiang Mai too. Of particular note, the friendly staff make the Shangri-La a very special place to stay. They went above and beyond - for example, one of the concierges went out to the airport to trace our lost luggage and managed to ensure it was delivered to us the following day. All the staff - whether front of house, waiting staff or room cleaning service - were so welcoming, pleasant and friendly. We stayed for 3 nights and when we returned for one more night later in the week, we were greeted like old friends - the concierge team could not do enough for us and we were sorry to say goodbye - especially to Chaow, our smiling hero!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear Jenni R, Thank you for sharing such a glowing review of your recent stay in our urban resort. Your kind words truly warm our hearts and reaffirm our commitment to providing exceptional service to all our guests. Your recognition of our friendly staff is the highest compliment we could receive. We are dedicated to going above and beyond to ensure our guests feel welcome and cared for throughout their stay. I am so proud to hear the stories of our team members going the extra mile to assist our guests and in creating memorable experiences, and we will be sure to pass along your kind words to them. Thank you for appreciating our breakfast offering a wide variety of fresh and tasty options. I am thrilled that you found our location convenient for exploring the vibrant street life of Chiang Mai, and it is also wonderful to hear that despite being a large hotel, you never felt overwhelmed by crowds, allowing you to fully enjoy your surroundings. Thank you for choosing to stay with. Your loyalty means the world to us, and we are honored to have had the opportunity to welcome you back like old friends. Until then, we wish you safe travels and unforgettable adventures. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Winnie SM H wrote a review 4 Mar
Bromley, United Kingdom25 contributions6 helpful votes
+1
The hotel is located in a very nice part of Chiang Mai and you feel lots of space from lobby to room Some hotels are high rise and lack open space , hence you feel very confined, this one just have tons of open space , lobby is huge and you really feel great The staff are excellent, professional and courteous and always service with a smile! The supervisor Nine is excellent, he recognised us from our previous stays and instantly made us feel very welcome ! We chatted about our previous stays and the staff pre Covid days, some have left :( The food in Kad cafe and China Kitchen are very good , it’s Shangri-la style , very good quality! The bedrooms are spacious and lots of wardrobe space, furniture a bit tired maybe need replacing and general refurbishment to freshen up the hotel would make it even more attractive , as the hotel is like this the last 10 years ! Overall I enjoyed my stay and would highly recommend to anyone looking for a luxurious stay in Chiang Mai, thank you once again to Nine who made us feel so welcome again ! All the best from Mrs Huff ( March 2024 )
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear Mrs. Huff, Thank you so much for sharing such a delightful experience in our urban resort on Trip Advisor. Our Lanna-inspired hotel does indeed convey a sense of majestic and timeless “grandeur” which differentiates us from other properties in town and which many guests appreciate. We understand the importance of creating a welcoming atmosphere, right upon arrival, and I am glad that my team, led by our amazing supervisor, Nine, made you feel recognized and valued throughout your entire visit. Also, we take great pride in offering fine dining experiences, the “Shangri-la” style, and I am pleased you did enjoy them. I have, at the same time, noted your comment with regards to the dated conditions of our furniture. We do appreciate your observations, and rest assured that this matter is being currently addressed. It is truly rewarding to hear that you would highly recommend our hotel to others seeking a luxurious stay in Chiang Mai. In Shangri-La we truly believe in sharing the values of our unique Asian heritage, where we host our valued customers to the colorful joys of life. Mrs. Huff, once again, thank you for choosing to stay with us. We look forward to welcoming you back to another memorable stay whenever your travels bring you to Chiang Mai. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£110 - £140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA CHIANG MAI - Updated 2024 Reviews (Thailand)

Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include Chiang Mai Hill Tribe Coffee Tour (0.3 miles), New Moda Custom Tailors (0.3 miles), and Genesis International Tailors (0.03 miles).
What are some of the property amenities at Shangri-La Chiang Mai?
Some of the more popular amenities offered include badminton, outdoor furniture, and a sun deck.
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include Tiger Bar, L'opera French Bakery, and Bella Goose Cafe.
Is Shangri-La Chiang Mai located near the city centre?
Yes, it is 0.8 miles away from the centre of Chiang Mai.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travellers enjoy visiting Chiang Mai Gate (1.9 miles), Fort of Ka-Tham (0.5 miles), and Fort of Ku-Hueang (0.8 miles).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.