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Shangri-La Hotel, Chiang Mai

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Traveller (1351)
Room & Suite (588)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques.
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Property amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Luxury
HOTEL CLASS
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Special Offer:Stay & Dine Package
Hotel deals
2,367Reviews
2,040Photos
43Q+A
100Room tips
Traveller rating
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Popular mentions
We used the hotel pickup service from Chiang Mai airport. This really saves messing around and means that the hotel is ready for you when you arrive. On this occasion when we arrived we were greeted by name and taken up to the Horizon Club Lounge for check in. Very comfortable.
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Hotel's Favourite
After our overnight train journey from Bangkok with friends it was very kind that the hotel was able to give us our rooms. My Daughter was delighted with her Snoopy duvet cover on the extra bed (changed to a Princess theme duvet after a few days) plus huge teddy bear, and not
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Response from Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai
Responded 2 May 2018
Dear steveamcb, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your recent feedback. I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality of our colleague, along with the special setup for your children, by our housekeeping team. Our family-friendly facilities, with the kids pool next to our unique free-form tropical pool, and the playground located amidst our lush exotic gardens, make our urban resort an ideal venue for parents to relax while children find their way in a safe and joyful environment. We are extremely excited that you have valued our hotel as one that offers great choice for families and I am happy to forward such wonderful feedback to all my team, since it represents a great motivation for all of us to continue delivering the same service from the heart which differentiates us. I hope you will have the chance to visit our beautiful urban resort again soon. In the meantime, I wish you all the best and please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Great place to stay in Chiang Mai. The service was excellent. Rooms were superb. Great place to hold a convention or meeting. Walking distance to night market and eateries around the city. Altho I did not have kids with me, the outdoor facilities seem very conducive to children
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The Shangri-La ,Chiang Mai is a very nice hotel but seemed a bit tired compared to other Shangri-La hotels I have stayed at over the years. The hotel is very well located on a relatively quite street not far from the old City and famous night market. The room on the Horizon club
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We stayed for 1 night on New Year's Eve due to being unable to find another decent option (everything was booked up). The people were very nice, the breakfast buffet was good, the pool looked good, though we didn't use it, but the room was only okay, and it just wasn't worth
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Bathroom amenities, including for the kids.
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Does this hotel have spa and offer the various massage treatments etc?
They call it a Spa, we just left and was told we couldn’t shower and clean up! The manager booked us a 90 mins massage with no time to clean up and relax! After a slight fuss we took a quick 3 min shower! This is poor management and shows no concerns to the clients well being! Think second and ask a lot of in necessary questions! By the way the ladies did an awesome job!
0 votes
Does this hotel have spa and offer the various massage treatments etc?
yes it does .... i didn't use the facilities at all but the spa looked lovely. have a great time 😄
1 vote
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is their pool a salt water pool?
No, but it is great
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Apologies for the slow response. I don’t check this. Yes. It would be good for that kind of stay. We were a couple but there were loads of families present. Kids playing in the pool and slides, etc. There are also well-stocked supermarkets on the street outside and you are a short walk from the night market and other local restaurants. The rooms and spacious but I don’t remember any kitchen or cooking facilities. Hope this helps.
1 vote
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"we were in a Horizon Club room on 10th floor with views of the mountains"
"I had a view of the pool area"
"Spacious rooms and suites. Corner suite was very quiet, safe and absolutely private, fully-serviced and had all just in place"
"two views to choose, facing the road or pool view-choice is obvious"
"Room 1016 Horizon level has a verandah"
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PRICE RANGE
US$135 - US$540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang maichiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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