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Mercure Pattaya Hotel

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#35 of 436 Hotels in Pattaya
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Pattaya Hotel
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1,151 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Pattaya, Thailand
Reviewed 1 week ago

The location is Central and the hotel facilities and service are very good for this category of hotel. Staff is alway helpful and professional most of Pattaya shopping and activities are at walking distance. Value for money during prime season is unbeatable I will be back

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Helpful?
Thank Thierry D
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Thierry D, Thank you very for your positive comments, I'm happy to read that you had enjoyed stay with us and I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope to welcome you back to Pattaya very soon. Kind...

Prague, Czech Republic
Reviewed 2 weeks ago

This is an old property and it is showing its age. Staff is very nice and polite. Hotel is generally clean, but there are few missed spots here and there. Rooms are of average size for a Mercure brand, equipped with old furniture. The room was clean, but it did not have fresh smell, actually there was a damp smell...

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Helpful?
Thank Theo L
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear Theo L, Thank you for having taken the time to share with us in greater details your feedback from your last stay at our Property. I will also go through the list of points you have highlighted and share them with our team for action and improvement. In regards to the air conditioning topic, please be confirmed that we...

Pecs, Hungary
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Zoltan H
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Tel Aviv, Israel
Reviewed 4 weeks ago

I went to this hotel because of a recommendation I read in the internet for good family hotel in Pattaya. There are two good things I can say about this hotel and that's it: 1. The family room has a bank bed with a slide. The kids really loved it. 2. The BBQ in the hotel restaurant at evening is...

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Helpful?
1Thank Amos H
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Amos H, Thank you for taking the time to share your comments with us. I’m sorry that our products and services did not meet your expectation, please accept my sincerest apologies. Please rest assure that we will be addressed with all teams level, to further improve our products and services. Once again thank you for your time and hope...

County Kerry, Ireland
Reviewed 4 weeks ago

As always we enjoyed our stay in the Mercure Hotel. We had a lovely room and a delicious breakfast. The staff are happy and friendly. Our thanks to Mr Tim and Ms Justine for great accommodation. We highly recommend this hotel and we will be back again next week. Gerald oConnor

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Helpful?
Thank gpo1957
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear GPO1957, Many thanks for your positive review. Thank you very much for your recently stay with us and we are most grateful to hear that our overall quality of service and facilities met your expectations. I will also share your kind words with our entire team, and I am sure that your feedback will serve as an encouragement to...

Inverness, United Kingdom
Reviewed 5 weeks ago

Great location and excellent customer service from the reception staff to food and beverage and porter's, alway's willing to help and alway's smiling. Great food and the pizza's are great with a two for one offer!

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Helpful?
Thank Graham145
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear Graham145, Thank you for your feedback and glad to read that you enjoyed our overall service.. and pizzas too! Look forward to welcoming you back here at any time in the future. Best regards, Gerald H. General Manager

Reviewed 9 December 2016 via mobile

I very enjoyed staying in this hotel.Great location not far from Walking Street. Friendly and helpful sfaff as front desk(Tim,Deuan,Noon,Ann) i really want to say thank you so much to them . I loved everything about Mercure Pattaya and i will come back again.

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Helpful?
Thank Bovysexy
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear Bovysexy, Thank you much for all these compliments and we look forward to welcoming you here again in the near future! Best personal regards, Gerald H. General Manager.

Reviewed 6 December 2016 via mobile

Stayed here for a second time in November with girlfriend. Really friendly staff. Allowed us to check in early as room was ready, room was excellent for the price, large enough for two, looking over the pool. We really enjoyed our stay and have already booked to return in March 17. Thank you to all the staff there and look...

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Helpful?
Thank Alan P
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Alan P, Thank you for your positive review. We are glad to read that you have enjoyed a pleasant stay and look forward to welcoming you back very soon. Kind regards, Jeerapong Hantulah Resident Manager

Reviewed 5 December 2016

Well, to cover the strengths of this hotel - (a) they have got shuttle which is very useful for pax, (b) also the location of the place is away from the busy roads in a serene side, but accessible to the prominent places within 5 mins of walking(Pattaya Avenue, Mike Shopping, spa facilities, walking street, restuarants, 711 store...), (c) excellent...

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Helpful?
Thank ShankhaSubhra
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear ShankhaSubhra, Thank you for telling us about your recently stay with us. Your comments regarding our breakfast have been noted. In fact we provide a small corner with Vegetarian dishes, but not Indian dishes in particular. I will certainly have a look with our chef what we can improve to satisfy our Indian guests as well. On you next...

Reviewed 28 November 2016 via mobile

This is located in a good area and the service in the hotel is good. I was disappointed with AC not working repeatedly on my 1st day out of 3. Travel desk is good, they arrange cabs for business and tourist with moderate fare cant say cheap still it could be. Restaurant is bit costly and spa service and pool...

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Helpful?
Thank Rajesh S
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Rajesh S, Thank you for your review. I'm sorry that you had to encounter unpleasant experience while you are staying with us. We hope to welcome you back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Friendly and accommodating, Mercure Pattaya Hotel is situated right in the heart of Pattaya, only a few minutes walk from the beach and next to some of the city's best boutiques and restaurants. The hotel features 3 outstanding restaurants, day spa, large free form swimming pool, fitness centre, business centre, Le Club lounge. A choice of 247 well appointed guest rooms complete with balconies feature a blend of contemporary and modern design. Each individual room is air-conditioned and equipped with a mini bar, international satellite TV, IDD telephone, personal in-room safe and Wi-Fi internet. ... more   less 

Additional Information about Mercure Pattaya Hotel

Address: 484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Price Range: £39 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pattaya Hotel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Accor Hotel Pattaya
Mercure Pattaya
Mercure Hotel Pattaya
Hotel Style:
#15 Business Hotel in Pattaya
#22 Spa Hotel in Pattaya
#29 Luxury Hotel in Pattaya
#32 Romantic Hotel in Pattaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Pattaya Hotel staff and other travellers.
13 questions
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Questions? Get answers from Mercure Pattaya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The street is very quite so garden view or street view does not affect your rest the sun is on street side”
 of 5 bubbles ThierryD958, 3 Jan 2017 | Read review
“Try to choose high floor and pool view”
 of 5 bubbles theol672, 28 Dec 2016 | Read review
“For families I would recommend the family room which has the bank bed with a slide”
 of 5 bubbles AmosH558, 17 Dec 2016 | Read review
“Pool side and east facing”
 of 5 bubbles ShankhaSubhra, 5 Dec 2016 | Read review
“ask for ocean side of hotel...nice view...”
 of 5 bubbles 474lloyd, 15 Nov 2016 | Read review
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