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Phoenix Palace Hotel

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26 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Canada
Reviewed 4 weeks ago

Stayed here for 2 nights, for US$56 through booking.com. It was a 350,000VND ride from the airport. Location is good, in the old quarter, lots of restaurants and shops nearby. Hotel is fairly new, looks good. Room was good, quiet, clean, lots of hot water, TV, AC and fridge worked. Elevator worked. Staff were friendly and helpful. Breakfast was good....

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Thank cigar7
Warsaw, Poland
Reviewed 3 November 2016

This hotel itself has great location (almost on foot) and quality of service (the staff is dedicated, competent, and efficient and meet all your transportation demands or sightseeing). The rooms are well equipped (safe, WI-Fi, TV and complimentary) and properly maintained. There are many hotels in Hanoi but the Phoenix probably offers one of the best values for money.

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1Thank Jadzia P
Stockholm, Sweden
Reviewed 2 November 2016

We spent few days in this hotel. We feel so satisfied to choose this hotel. The location is perfect, right in Hanoi center, so convenient to access almost places such as historical sites, restaurants and museums.The room was spacious, clean quiet and very comfortable. The staff was so nice and friendly, one of our luggage was missing from the flight...

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3Thank mariela01414
Umeå, Västerbottens Län, Sweden
Reviewed 1 November 2016

For the price of 25-30 $ (2016) everything was really good. I stayed in around 20 different hotels in this price range in Asia (some of them in Vietnam) the last two years and this was one of the best ones I would say. + Friendly staff + Location + Clean + Beds (this can be a big problem in...

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1Thank Per L
Reviewed 1 November 2016 via mobile

We loved the hotel. The rooms are very clean and comfortable, and also nicely designed. The hotel is new; the staff very very friendly and helpful. Breakfast was also great, generous and high quality.

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2Thank Samantha L
Reviewed 23 October 2016 via mobile

This night was our third time at this hotel, and they even upgrade us to a bigger room for free. Really new and clean rooms. Also located good. The staff were really nice and welcoming. The breakfast was standard and not more...

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2Thank Guy A
Montreal, Canada
Reviewed 21 October 2016

Have been here a few times during my stay in Hanoi and was each time impressed by the kindness and professionalism of the personnel, the confortable rooms, and the overall attentive friendly atmosphere of the hotel. Would highly recommend it during your stay in Hanoi, and I'm pretty sure you'll feel the same way I did when I checked-out.

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2Thank bobrian
Tel Aviv, Israel
Reviewed 21 October 2016 via mobile

We moved to this hotel from splendid suits hotel.The hotel staff was very nice, this is a brand new hotel but it operates perfectly. The hotel helps us a lot and their breakfast is good. We warmly recommend to visit the hotel

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2Thank Gal A
Copenhagen, Denmark
Reviewed 9 October 2016

We stayed 3 nights + I more on our return from halong bay + 1 night cruise. The staff of hotel was like a family more than hotel staff. the receptionist, Lucy recommended for shopping and found were really good, absolutely enjoyable . Full marks for excellent experience in Hanoi. We will stay at the hotel again, should we come...

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3Thank Sied197
London, United Kingdom
Reviewed 9 October 2016

I stayed here and their sister hotel Serendipity a few times during my stay in Vietnam and found all the staff to be exceptionally helpful. I was welcomed at the hotel by Lilly and from the moment I arrived to the time I Ieft the country, I felt like I had a good friend on hand who was taking care...

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3Thank Monami B

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenix Palace Hotel Hanoi is ideally situated in the Old Quarter, near Joshep ' Cathedral, shopping, cafes and night entertainment- All at your doorsteps. We provide a superior level of service to satisfy the needs of our global guests. With a perfect combination among experienced member, Phoenix Palace Hotel offers an extraordinary level of service and coordinated interior designs. With 26 en-suite exclusive guest rooms, the Phoenix Palace Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. ... more   less 

Additional Information about Phoenix Palace Hotel

Address: 27 Phu Doan Street, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Central Star Hotel)
Region: Vietnam > Hanoi
Price Range: £23 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Palace Hotel 3*
Number of rooms: 26
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Palace Hotel staff and other travellers.
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Questions? Get answers from Phoenix Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a higher floor at side or rear.”
 of 5 bubbles cigar7, 12 Nov 2016 | Read review
“Only 3 rooms per floor and being next to the lift at the back it was still quiet.”
 of 5 bubbles MauriceS707, 6 Oct 2016 | Read review
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