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Phoenix Palace Hotel

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34 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Reviewed 2 days ago NEWvia mobile

My boyfriend and I wanted to stay at a hotel with great location in the Old Quarter, and Phoenix Palace hotel was perfect for that. So central. They asked me via email (on the day of arrival) if I wanted a car pick up service from the airport (18USD one way) and I agreed. As soon as we arrived the...

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2Thank Grace L
Brisbane, Australia
Reviewed 5 days ago NEWvia mobile

Very friendly and helpful staff. We stayed there for 4 night then left for Sapa. They kept our big suitcases locked up in a storage no charge. They organised our tour to sapa and Halong bay. Lucy and David are efficient and helped us a lot. The rooms are clean and the location is good. The staff really made our...

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2Thank adelpandz
Hong Kong, China
Reviewed 2 weeks ago

Staffs are enthusiastic and friendly. Good breakfast. Room is tidy and clean. Hotel is in Old Quarter and closes to most attractions. A little bit of noisy in the morning (car horns.) Highly recommend.

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1Thank FrancL00
Johannesburg, South Africa
Reviewed 3 weeks ago via mobile

What a great hotel and magical staff!! Our group of 6 booked a package deal (highly recommended) for hotel stay and Halong Bay overnight cruise with airport transport. Firstly, the positives- the staff at the hotel were wonderful from the first email right through to last hugs before we said goodbye! Because it was the first leg of our trip...

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2Thank JasieHasie
Reviewed 16 December 2016

First, this hotel is closed to St Joseph Cathedral and Lake . and the staffs were very kind and not bad braekfast. thank you for remainnig a wonderful memoris. Though passing two day, I am missing staffs and Hanoi . Come back soon.

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2Thank Jeffrey K
Nanning, China
Reviewed 12 December 2016

The first time we arrived there, we can see the people there are very enthusiastic, the room is tidy and clean. When we have any problem, we can be helped by the people there. Very good i have to say.

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1Thank pakeychan
Reviewed 11 December 2016 via mobile

Located in the old quarter, Phoenix palace hotel is newly renovated with facilities of a five star hotel. Great value for money and close to eating places and market stalls. Staff were exceptional, particularly Ms Tracey who helped us navigate our way around Hanoi and gave us handy tips. Will definitely recommend this hotel to family and friends. Thank you...

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1Thank Emily L
Canada
Reviewed 13 November 2016

Stayed here for 2 nights, for US$56 through booking.com. It was a 350,000VND ride from the airport. Location is good, in the old quarter, lots of restaurants and shops nearby. Hotel is fairly new, looks good. Room was good, quiet, clean, lots of hot water, TV, AC and fridge worked. Elevator worked. Staff were friendly and helpful. Breakfast was good....

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1Thank cigar7
Warsaw, Poland
Reviewed 3 November 2016

This hotel itself has great location (almost on foot) and quality of service (the staff is dedicated, competent, and efficient and meet all your transportation demands or sightseeing). The rooms are well equipped (safe, WI-Fi, TV and complimentary) and properly maintained. There are many hotels in Hanoi but the Phoenix probably offers one of the best values for money.

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2Thank Jadzia P
Stockholm, Sweden
Reviewed 2 November 2016

We spent few days in this hotel. We feel so satisfied to choose this hotel. The location is perfect, right in Hanoi center, so convenient to access almost places such as historical sites, restaurants and museums.The room was spacious, clean quiet and very comfortable. The staff was so nice and friendly, one of our luggage was missing from the flight...

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4Thank mariela01414

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenix Palace Hotel Hanoi is ideally situated in the Old Quarter, near Joshep ' Cathedral, shopping, cafes and night entertainment- All at your doorsteps. We provide a superior level of service to satisfy the needs of our global guests. With a perfect combination among experienced member, Phoenix Palace Hotel offers an extraordinary level of service and coordinated interior designs. With 26 en-suite exclusive guest rooms, the Phoenix Palace Hotel offers cosmopolitan elegance and comfort to suit all needs from business to family, to leisure and adventure. Enter a world that is complete in every way. Be looked after by a dedicated and professional team who will be delighted to make your stay in Hanoi, and Vietnam, a truly unforgettable and special one. ... more   less 

Additional Information about Phoenix Palace Hotel

Address: 27 Phu Doan Street, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Central Star Hotel)
Region: Vietnam > Hanoi
Price Range: £29 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Palace Hotel 3*
Number of rooms: 26
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room number 101”
 of 5 bubbles jeffreyk422, 15 Dec 2016 | Read review
“Third floor to higher floor would be more comfortable.”
 of 5 bubbles pakeychan, 11 Dec 2016 | Read review
“Stay on a higher floor at side or rear.”
 of 5 bubbles cigar7, 12 Nov 2016 | Read review
“Only 3 rooms per floor and being next to the lift at the back it was still quiet.”
 of 5 bubbles MauriceS707, 6 Oct 2016 | Read review
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