We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Hanoi Hotel

Visit hotel website
Traveller (985)
360
Panoramas (13)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
Read more
Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
1,741Reviews
1,508Photos
15Q+A
100Room tips
Traveller rating
  • 816
  • 649
  • 206
  • 45
  • 25
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
This is my second trip to Hanoi and first time in Sheraton. Although the hotel appeared to be a bit aged, it was clean and well managed. The hotel is located at the West Lake near Intercontinental (stayed once). But Sheraton offered much higher level of benefits including
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 4 days ago
Dear yluo512, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to Ms. My. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
I stayed 2 nights in this Hotel . Being a Platinum elite member I was upgraded in a suite . The suite was really fantastic ! Together with my wife and my friends we enjoyed the club lounge . I’d like to thanks Bich and the staff because in the lounge all is really good ! I
Read more
The Sheraton welcomed us after what seemed like endless flights and bureaucratic processes to enter Vietnam. We were tired and cranky. the staff was warmly welcoming, whisking us to our waiting lovely room and setting us up for activities after a short refreshing pause. The
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 2 weeks ago
Dear eitravel76, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. Our associate always strive their best to provide our guests with warm, friendly and attentive service. Thank you once again for your reviews as they will inspire us to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
Service in this hotel is outstanding! I would like to specifically thank Bich at the club lounge for going above and beyond for our all our trip requests! Breakfast buffet was rich and diverse. Rooms are very spacious and well-maintained...
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 2 weeks ago
Dear ystino, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. We're glad that you enjoy the spacious room and the delicious breakfast. Our associate always strive their best to provide our guests with warm, friendly and attentive service. Thank you once again for your reviews as they will inspire us to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
This is my first time in Hanoi so I do not expect much. I remembered that it was a rainy and cold day of Hanoi. I arrived at the hotel around 7PM, and I would have to say that I felt welcome the moment I walked in the lobby. The lobby of this hotel was really on point with great
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 3 weeks ago
Dear cuongle94, Thank you for taking your time to share your experience about your stay at Sheraton Hanoi Hotel on Tripadvisor. It was so delightful to read your review. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to all the teams. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementSheraton Hanoi Hotel
Guest room
Photo provided by managementSheraton Hanoi Hotel
Guest room
Photo provided by managementSheraton Hanoi Hotel
Guest room
Photo provided by managementSheraton Hanoi Hotel
Guest room
Photo provided by managementSheraton Hanoi Hotel
Guest room
PreviousNext
123456105
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
1 vote
Show all answers
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
Show all answers
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0 votes
Show all answers
Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
Show all answers
Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
1 vote
Show all answers
PreviousNext
123
"Great view from the higher rooms"
"High floor rooms facing the lake would be best."
"High Floor, better view"
"Higher floor and far from the lift"
"Lake view, upper floor"
PreviousNext
12345620
PRICE RANGE
US$87 - US$271 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing