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Sheraton Hanoi Hotel

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Traveller (913)
Room & Suite (487)
Dining (131)
Ratings and reviews
#102 of 625 Hotels in Hanoi
Certificate of Excellence
  • Excellent49%
  • Very good37%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(163 reviews)
“the club lounge”(98 reviews)
“spg platinum”(15 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
5 Star Hotel
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience...
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Location and contact
K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
4.1 miles to Noibai Airport
69 restaurants are within a 0.25 mile radius
2.3 miles from Old Quarter
View nearby attractions and restaurants
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Reviews (1,662)
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1,309 results
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614
467
170
37
21
Show reviews that mention
All reviewswest lakethe club loungespg platinumfree shuttleold quarterlake viewbit datedbreakfast buffetan upgradetaxi ridehotel is locatedhalong baythe hustle and bustlephogymtennisnguyen
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1 - 5 of 1,309 reviews
Reviewed yesterday via mobile

Love, love, loved our stay here. What a beautiful hotel in every way! Staff amazingly attentive without being obtrusive, facilities top notch and cuisine devine! After a busy day touring it was nice to come back to a beautiful temporary home to relax. We loved...More

Thank Chellemac
Hotel's Favourite
Reviewed 2 weeks ago

Staying on the Club Floor. The services provided were just marvellous! By the second day, the staff knew what I like for breakfast and how I want them cooked! Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More

Thank durianlizard
Reviewed 2 days ago

This review purely relates to the Sunday dining experience 11.30-14.30. In my opinion as a UK expat this is the best value for money brunch you can find in Hanoi if like me you prefer a varied culinary delight from around the world.The free flow...More

1  Thank PeterBaker1967
Reviewed 3 days ago via mobile

Great hotel at a very nice location. Not to compare with the Boutique hotels in the old part of Hanoi, but only a few minutes away by taxi or Grab (USD 3) to old town. Great rooms and a great selection for breakfast. Hotel staff...More

Thank Aktivurlauber53
Reviewed 6 days ago

I have stayed in JW Marriott Hanoi for loads of nights, and they afforded me a high expectation of upscale hotels in Hanoi. Because of Sheraton's location and being a hotel of Marriott Brand, I paid a try there for one night. Different from some...More

Thank Reginald-Vander
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$124 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#41 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#41 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (913)
Room & Suite (487)
Dining (131)
Pool & Beach (54)
Amenities (66)
Business Centre & Event Rooms (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"Rooms with a west lake view."
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"facing the lake"
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"overlooking the lake"
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"Rooms higher in the hotel, away from elevators."
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