the hotel is beside the beautiful lake and only 20mins away to the old quarter of hanoi. the staff are very friendly and helpful and they have a spread of international breakfast buffet. i definitely enjoy my stay here.
Quality hotel with good food options and good rooms. The hotel is aging but still in reasonable shape. Quality staff are attentive and truly passionate about performing to exceed expectations. Very isolated area with Intercontinental hotel but still fairly close to downtown.…
I am Marriott platinum for life and ambassador . Never experienced such poor service level in any other property. I do not recommend this hotel. The staff at the executive lounge and manager on duty handled my request to extend my staff very poorly
I stayed here many times. The location is quite far to center but peaceful and no noise effected to room. Hotel looks old even old furnished but I feel warm to be here every time . Staffs are welcome, tried the best to comfort my expectations. Today is the first time I went to…
The staff at Sheraton Hanoi took great care of us! My husband was on work travel and this was a great place for a group of about 30 people to be together. For travel companions, there's plenty to do. The staff are very professional, welcoming, friendly, helpful, and sincerely…
"Very smoggy so not great views but even numbers have a nice lake view"
"Ask for lake-view!"
"ask the staffs everything before you use the services"
"Great view from the higher rooms"
"High floor rooms facing the lake would be best."