We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Hanoi Hotel

Traveller (984)
360
Panoramas (13)
Video
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
Read more
Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,735Reviews
1,451Photos
15Q+A
100Room tips
Traveller rating
  • 812
  • 648
  • 205
  • 45
  • 25
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
This is my first time in Hanoi so I do not expect much. I remembered that it was a rainy and cold day of Hanoi. I arrived at the hotel around 7PM, and I would have to say that I felt welcome the moment I walked in the lobby. The lobby of this hotel was really on point with great
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 3 days ago
Dear cuongle94, Thank you for taking your time to share your experience about your stay at Sheraton Hanoi Hotel on Tripadvisor. It was so delightful to read your review. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to all the teams. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
We travelled as family and stayed 2 nights here. We were upgraded to executive suite upon check in at the club lounge. The suite is huge, tripled the size of a club room we booked earlier. The breakfast spread at the lounge has a good selection of pastries, pho, salad, fruits &
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 1 week ago
Dear pearlycarol, We appreciate the time you spent to share your experience with us. We're so happy that you enjoyed the room, breakfast and evening cocktail. Your feedback on the kids club is well-noted and will be passed to our hotel managers. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we warmly welcome you back to Sheraton!
Read more
I enjoyed my stay here, but I wanted to be in Westlake. It's about a 10 - 20 minute drive to old town Hanoi. Just a little too far to walk, but taxi's are a plenty, along with cycle rickshaws. If you have a local sim, I would highly recommend downloading an app called Grab. It's
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 1 week ago
Dear cowley143, Thank you for taking your time to review us on Tripadvisor! We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. We're glad that you enjoy the spacious room and the delicious breakfast. Our associate always strive their best to provide our guests with warm, friendly and attentive service. Thank you once again for your reviews as they will inspire us to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
Our family of three spent a week at this Hotel, over Christmas. At check-in we were upgraded to a suite & on arrival there was a beautiful selection of cakes & fruit waiting for us. Our suite was well appointed & whilst this hotel is in need of a refresh, it is the staff who
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 1 week ago
Dear Angie965, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to the Team. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
+2
As my hubby is platinum elite, we were upgraded to suite since the trip was also to celebrate my son’s birthday and our wedding anniversary. During our stay on 7-10 and 12-13 Dec, we received great service from most of the staffs. Room was also comfortable for our family of 3.
Read more
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 2 weeks ago
Dear CharmaineChua, Thank you for taking your time to review us on Tripadvisor! It was such an honor for us to host your family at Sheraton Hanoi Hotel. We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. We assure that we will pass your great comments to the team. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you once again for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementSheraton Hanoi Hotel
Guest room
Photo provided by managementSheraton Hanoi Hotel
Guest room
PreviousNext
12345699
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
1 vote
Show all answers
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
Show all answers
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0 votes
Show all answers
Does the hotel have any rooms with outdoor deck or terrace?
Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
Show all answers
What time does the club room open for breakfast?
Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
1 vote
Show all answers
PreviousNext
123
"Great view from the higher rooms"
"High floor rooms facing the lake would be best."
"High Floor, better view"
"Higher floor and far from the lift"
"Lake view, upper floor"
PreviousNext
12345620
PRICE RANGE
US$89 - US$330 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing