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Sheraton Hanoi Hotel

Traveller (1037)
360
Panoramas (13)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Property amenities
Pool
Room service
Fitness Centre with Gym / Workout Room
Restaurant
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Lake View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
1,758Reviews
1,521Photos
15Q+A
100Room tips
Traveller rating
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  • 206
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  • 29
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Popular mentions
+2
the hotel is beside the beautiful lake and only 20mins away to the old quarter of hanoi. the staff are very friendly and helpful and they have a spread of international breakfast buffet. i definitely enjoy my stay here.
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Quality hotel with good food options and good rooms. The hotel is aging but still in reasonable shape. Quality staff are attentive and truly passionate about performing to exceed expectations. Very isolated area with Intercontinental hotel but still fairly close to downtown.
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 5 days ago
Dear Alcs2, We are so happy to read your experience with us at Sheraton Hanoi Hotel. Located away from the crowded streets of Hanoi city center, Sheraton instills a calm and tranquil ambience for our guests. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Your feedback in regards to the rate is well-noted! Should your future travels bring you back to Hanoi, we will warmly welcome you back to Sheraton Hanoi Hotel!
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I am Marriott platinum for life and ambassador . Never experienced such poor service level in any other property. I do not recommend this hotel. The staff at the executive lounge and manager on duty handled my request to extend my staff very poorly
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Response from SheratonHanoiManager, Manager at Sheraton Hanoi Hotel
Responded 5 days ago
Dear rs869, First of all, I am extremely thankful for the time you have made available sharing your experience. As a teachable moment, we have shared your feedback with out Front Office team to ensure that necessary training need to be taken to improve our services. Taking this opportunity, I would like to thank you very much for loyalty with Marriott International and also allow me to invite you back to Sheraton Hanoi. We will take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. My team and I look forward to being of your service again. Warm regards Nguyen Ngoc Tien Director of Rooms
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I stayed here many times. The location is quite far to center but peaceful and no noise effected to room. Hotel looks old even old furnished but I feel warm to be here every time . Staffs are welcome, tried the best to comfort my expectations. Today is the first time I went to
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 5 days ago
Dear Marco T, We are glad you enjoyed your stay with us and that the facilities and services met your expectations. Located away from the crowded streets of Hanoi city center, Sheraton instills a calm and tranquil ambience for our guests. Our associates are always available to provide the most personalized, friendly and attentive services. Thank you for your kind feedbacks, which have been taken into notice by our management team. We hope that travels will bring you back to our lovely city, it would be our great pleasure to welcome you back.
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The staff at Sheraton Hanoi took great care of us! My husband was on work travel and this was a great place for a group of about 30 people to be together. For travel companions, there's plenty to do. The staff are very professional, welcoming, friendly, helpful, and sincerely
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 6 days ago
Dear erisley2015, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to the Team. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementSheraton Hanoi Hotel
Imperial Suite - Bathroom
Photo provided by managementSheraton Hanoi Hotel
Club Room - King Bed
Photo provided by managementSheraton Hanoi Hotel
Ambassador Suite
Photo provided by managementSheraton Hanoi Hotel
Executive Suite - Living Room
Photo provided by managementSheraton Hanoi Hotel
Grand Deluxe Room - King Bed
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123456103
Hello - Are there any cafes, restaurant and shops around the hotel? Thanks.
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
1 vote
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Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
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Hi there, Do you offer shuttle services to the airport? Thanks!
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0 votes
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Does the hotel have any rooms with outdoor deck or terrace?
Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
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What time does the club room open for breakfast?
Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
1 vote
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123
"Very smoggy so not great views but even numbers have a nice lake view"
"Ask for lake-view!"
"ask the staffs everything before you use the services"
"Great view from the higher rooms"
"High floor rooms facing the lake would be best."
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PRICE RANGE
US$89 - US$299 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
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