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Sheraton Hanoi Hotel

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Traveller (958)
Room & Suite (497)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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  • Excellent47%
  • Very good37%
  • Average12%
  • Poor3%
  • Terrible1%
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Business Centre with Internet Access
Wheelchair access
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
River View
Park View
Hotel links
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Traveller rating
  • 804
  • 644
  • 205
  • 45
  • 24
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Tae Wanderer
New York City, New York
Reviewed 2 days ago
I am an SPG member and sometimes stayed in Sheraton, I found this Sheraton is quite nice though there are some rooms to improve especially the pool area. The room is quite nice though it's a bit dated. The service is great and the staffs are very helpful. The hotel locates at the West Lake area which is very nice though it's quite far from the city but the hotel provides a shuttle bus 5 times a day one way so it's not that bad. In conclusion this hotel is quite nice, the room and the quality of bed are comfortable, would stay here again.
Thank Tae Wanderer
Simon W
Hong Kong, China
Reviewed 4 days agovia mobile
I am sure 20 or 30 years ago this was an up to date hotel but today it is pretty poor.

It really isn’t an international hotel in Hanoi but very much a Vietnamese 3 or 4 star hotel.

Also, prepare to be woken in the night by the music in the corridor outside your room - it seems to be never ending and unavoidable....

It’s time a group with the resources of SPG actually reinvested in properties such as this one.
Thank Simon W
Response from SheratonHanoiManager, Manager at Sheraton Hanoi Hotel
Responded 2 days ago
Dear 109simonw, We appreciate the time you spent to share your experience with us. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement. Thank you for choosing Sheraton Hanoi Hotel. We are looking forward to your future visit to our hotel. Warm regards, Nguyen Ngoc Tien Director of Rooms
Bangkok, Thailand
Reviewed 1 week agovia mobile
And where one stays is important! While only for two days, this time I picked Sheraton as it was just next door to the conference venue. Not sorry because room was nice with lake view and staff as always friendly and ready to assist.
Thank miamikic
Reviewed 2 weeks agovia mobile
Make a reservation for room and airport transfet 2 months ago.

When arrive at airport, realise the hotel transfer do not have my reservation although they have send me a confirmation when I made it.

Hotel Manager has explain that they have transfer data from SPG to Marriott which may have miss out. Appreciate Hotel Manager taken step on the matter.

Location of hotel is convenient and room is comfortable.
Thank Winston1831
Response from SheratonHanoiManager, Manager at Sheraton Hanoi Hotel
Responded 1 week ago
Dear Winston1831, Thank you for taking your time to post this review. Please accept my sincere apologies for the unpleasant experience you encountered during your stay with us. We are happy to know that it did not affect your entire stay here with us. Your feedbacks have been duly noted for us to keep the top quality level of our guest services. We hope that your travels will bring you to Hanoi again in the future. Warm regards Nguyen Ngoc Tien Director of Rooms
Reviewed 2 weeks ago
I am a member of the hotel and got good attentive service right at the moment when I arrived. The handsome staff at the front desk was really helpful and helped me when i was on the queue that I could check in at the 17F lounge. The room was big, clean, well maintained with stunning view with of the 2 lakes from a quiet corner. Actually I opened the curtain to enjoy the sun rise every morning during my stay. The lounge and the service were one of the best I even visited with good choice of wine and spirits and the service was considered with respect to your privacy. I would say it is an art on doing do while the staff in the lounge mastered the art at high level. The food was also very good and the smoke cheese was highly recommended. The breakfast at 2F had much wider choice but the coffee was so so. The location of the hotel is an added to its value. Walked alone the lakes I could find U$ 1 dollar for a coffee and also a good pho. Recommend to stay in this hotel and would highly recommend the hotel is the rate could be more . . . friendly . . .
Thank a@a
Questions & Answers
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25 January 2018|
AnswerShow all 10 answers
Response from Chris P | Reviewed this property |
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
Room Tips
"Higher floor and far from the lift"
2 weeks ago
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"Lake view, upper floor"
26 Oct 2018
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"Room with a view of the lake and the city in the background."
10 Oct 2018
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"A room facing the lake offers a better view"
16 Sep 2018
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US$120 - US$287 (Based on Average Rates for a Standard Room)
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