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Sheraton Hanoi Hotel

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#84 of 580 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,361 Reviews from our TripAdvisor Community

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Showing 1,073: English reviews
Sydney
Reviewed 2 July 2015

I am loving this hotel. My first visit to Vietnam. I dreaded staying in modern hotels that has no personality. Sheraton Hanoi is nothing but. Lovely old hotel, away from the city and the crazy traffic. The hotel car picked me up at the airport. The car was a brand new BMW with a very efficient air-conditioning. A welcome touch...

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Helpful?
Thank durianlizard
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "durianlizard", Thank you for choosing the Sheraton Hanoi hotel. We are happy to hear on your lovely stay with us. The Sheraton Hanoi is committed to delivering quality service and exceeding guest expectations. Our services, facilities and amenities do target to give guests that warm, comfortable feeling and pleasant experience during their stay with us. We are happy to...

Singapore, Singapore
Reviewed 28 June 2015 via mobile

First time visiting this hotel which overlooks a lake. The hotel is old and well established but is kept to a good standard. The room I had was ver comfortable clean and well equipped with free wifi in the room. The bed was comfortable and the pillows ok. I ate the buffet lunch which was only average and I found...

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1Thank Paul M
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Paul M", Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear on your pleasant stay with us. We want to apologize on the insatisfactory service you encountered in our restaurant. We will look into it with priority so that consistent quality service throughout the hotel is rendered. The Sheraton Hanoi is located in a...

New Delhi, India
Reviewed 25 June 2015

When you think of Sheraton, you take certain things for granted. The staff would be courteous, the rooms would be comfortable, the food would be great. In this case, the rooms were nice, the beds were probably the most comfortable ive ever slept on. The food in the restaurant and all the tours were grossly over priced( God knows for...

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1Thank nivriti15985
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "nivriti15985", Thank you for staying in the Sheraton Hanoi. We want to first apologize for the unpleasant experience you had with the staff and the beverage quality. We will need to retrain the staff to proactively listen to guest carefully and give an appropriate answer after. We also have to look into improving our beverage so that lives up...

Singapore
Reviewed 23 June 2015 via mobile

My parents are the simplest of people, their main consideration in choosing hotels have always been price and location. They decided to visit Hanoi Vietnam together and I recommended them Sheraton Hanoi, and guess what - They now refuse to stay in any other properties except Sheraton! They complimented all the staff for their warmth and friendliness, and couldn't stop...

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1Thank derekang1980
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "derekang1980", Thank you for choosing Sheraton to have your parents stay with us. We are delighted to hear on their wonderful experience with us. The Sheraton Hanoi is sensitive to guest needs and will go the extra step to exceed guest expectations. The team will ensure all guest with special celebrations are committed to delivering a memorable experience. We...

Mudgee, Australia
Reviewed 22 June 2015

This has got to be one of the most disappointing and unpleasant stays of any hotel I have ever stayed in. From the moment we arrived we felt the staff were out to gouge us for every dollar they could get. We were congratulated on being upgraded to a suite room and then promptly handed the bill for the price...

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3Thank Luke C
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Luke C", Thank you for staying in Sheraton Hanoi. We want to first apologize for the unpleasant experience during your stay with us. We will look into all your comments and look into avenues into improving. First thing is the staffing attitude which will be dealt with as being a 5 star international chain hotel, Sheraton does not tolerate...

Sydney
Reviewed 20 June 2015 via mobile

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1Thank Debz N
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

New York City, New York
Reviewed 19 June 2015

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Thank theflyingfoodie
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Washington DC, District of Columbia
Reviewed 19 June 2015

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2Thank singtx
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Hanoi, Vietnam
Reviewed 17 June 2015 via mobile

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Thank Gopi D
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Seoul, South Korea
Reviewed 17 June 2015

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Thank eqdtrd
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
“1 room on each floor, ending in 02, is a suite”
brucemitchell108, 1 Apr 2017 | Read review
“Be sure to take a short walk to the restaurants on the lake.”
  • Dated
  • Dated, could be rennovated
904chrisd, 25 Mar 2017 | Read review
“Higher floor with lake views”
amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
yoesidha, 10 Mar 2017 | Read review
5 of 5