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Sheraton Hanoi Hotel

1,557 reviews
#82 of 606 Hotels in Hanoi
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Traveller (843)
Room & Suite (395)
Dining (121)
Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(151 reviews)
“the club lounge”(90 reviews)
“free shuttle”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,557)Write a Review
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Traveller rating
562
439
165
34
20
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562
439
165
34
20
Show reviews that mention
All reviewswest lakethe club loungefree shuttleold quarterbit datedlake viewquiet areaan upgradebreakfast buffetexecutive floorfitness centertaxi ridebusiness triptravel deskhotel is locatedthe hustle and bustleexceptional service
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551 - 555 of 1,220 reviews
Reviewed 20 July 2015

We ended up here after a drama with another hotel see other review. Upon arriving at this hotel without a booking at 6pm after travelling for 6 hours from Halong Bay we explained to the front desk what had happed and asked if they had...More

1  Thank Glenn W
Response from tetsish, Manager at Sheraton Hanoi HotelResponded 27 July 2015

Dear “Glenn W” Thank you for staying at Sheraton Hanoi. We are delighted to hear on the pleasant experience during your recent stay with us. The staffs in Sheraton are committed to quality service and will go the extra step to exceed guest expectations. Their...More

Reviewed 19 July 2015

It is a very clean and comfortable hotel. Rooms are good size. The rest is what you can expect for a good Sheraton Hotel. Location is fine, breakfast is ok with buffet style. The only thing that i did not liked was the constant smell...More

Thank Urufran
Response from tetsish, Manager at Sheraton Hanoi HotelResponded 27 July 2015

Dear “Urufran”, Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear on your pleasant experience with us. We are also glad to hear that the room comfort and cleanliness had met your expectations. The Sheraton Hanoi is committed in...More

Reviewed 17 July 2015

Normally you are skeptical with any hotel's restaurant but after getting good service at the hotel...we decided to book a dinner table. We usually do not eat at hotel restaurants, but this one,the Ovend'or restaurant an exception. Staff were great, always looking to please and...More

Thank julian238805
Response from tetsish, Manager at Sheraton Hanoi HotelResponded 27 July 2015

Dear “julian238805”, Thank you for choosing Sheraton Hanoi to dine. We are delighted to hear on your memorable dining experience in the Oven D’or restaurant. The staffs are committed quality service. They believe in engaging all guests to deliver a personalized experience. The culinary team...More

Reviewed 11 July 2015 via mobile

We are a family of 5. Showed up and had two rooms free on my spg points. The reception desk was great and the check in was wonderful. The rooms were to the Sheraton expectation with no disappointment. We stayed one night and then took...More

3  Thank Chadphil
Response from tetsish, Manager at Sheraton Hanoi HotelResponded 27 July 2015

Dear “Chadphil”, Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear on your pleasant stay with us. All the staffs are committed to quality and excellence service. They will go the extra step to ensure guest satisfaction and create a...More

Reviewed 8 July 2015

Stayed for one night at club room ,the check in was fast the rooms was big but average needs update. had breakfast with good spread. check out was smooth and efficient . this hotel is ideal for business traveler.More

Thank Vindav
Response from tetsish, Manager at Sheraton Hanoi HotelResponded 16 July 2015

Dear "vindav", Thank you for staying at the Sheraton Hanoi. We are happy to hear on your nice stay with us. Our amenities and facilities cater to both business and leisure travelers. Our chefs also go the extra length to have a lavish spread of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$102 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#32 Spa Hotel in Hanoi
#41 Family Hotel in Hanoi
#54 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#32 Spa Hotel in Hanoi
#41 Family Hotel in Hanoi
#54 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (843)
Room & Suite (395)
Dining (121)
Pool & Beach (52)
Hotel & Grounds (595)
Bathroom (50)
Business Centre & Event Rooms (16)
Family and Play Areas (4)
Questions & Answers
Ask a question
Gun-Nat
26 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
2
Votes
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
surfbreak
20 July 2017|
AnswerShow all 5 answers
Response from tiennguyenngoc | Property representative |
Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
1
Vote
Room Tips
"Only spent 6days here so can't comment on other rooms our room faced the lake."
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"Club Level, facing the Westlake"
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"Club Rooms are the best"
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"Ask for a higher floor to get a great view of the lake and city"
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