Hanoi Central Hotel & Residences has earned accolades for its exceptional service, with the staff often described as attentive and helpful, enhancing guest experiences even when booking hiccups arise. The hotel's prime, tranquil location is within easy reach of local attractions, and despite some concerns over its claim to a 4-star standard, the spacious and well-maintained rooms—with appreciated amenities like washers and dryers—are often highlighted. While opinions on value are mixed, the hotel's overall cleanliness and comfort are consistently praised. However, the absence of a pool and other minor issues have been noted by some visitors.