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Crowne Plaza West Hanoi

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#62 of 573 Hotels in Hanoi
Certificate of Excellence
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Crowne Plaza West Hanoi
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384 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Barcelona, Spain
Reviewed 3 days ago NEWvia mobile

good service, staff always friendly and helpful. well located for my business as close to my customers. western part of hanoi. very good gym, and well assorted buffet in the restaurant. i will use this hotel again..

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Helpful?
Thank Christen M
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "Christen M", Thank you for providing us your feedback for your recent visit to our Crowne Plaza West Hanoi! I am so glad to know that you enjoyed your stay here with us and had unforgettable memories here - at Crowne Plaza West Hanoi. We are indeed very proud of our associates, enjoy what they do each day and...

Reviewed 6 days ago NEWvia mobile

I didn't have much time to go out here in Hanoi apart from enjoying food, gym and spa at the hotel. Staff are amazing too. I can't have it enough of what this well-earned five star hotel is offering. Thank you.

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Helpful?
Thank ChrisPhyu
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'ChrisPhyu', I would like to thank for the words you gave to us and I am so pleased to hear that you enjoyed your stay with us that much. At Crowne Plaza West Hanoi we always put the quality of service first It's something our staff takes great pride in, so we value your feedback. I hope your travels...

Bangkok, Thailand
Reviewed 2 weeks ago

I looked at a number of hotels for this trip and ended up choosing the Crowne Plaza because the location was convenient for my appointment. If you plan to visit Hanoi as a tourist this hotel may not be the best place for you as it is quite far from the city although I ended up meeting fellow Crowne Plaza...

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Helpful?
Thank Aekthada
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Aekthada', It is a great pleasure for us hearing that you have enjoy your stay at our hotel. On behalf of the hotel, we would like to extend our gratitude to you for spending your precious time on such a detailed review. At Crowne Plaza West Hanoi, we are proud of our first-class facilities and services that ensure our...

Washington, DC
Reviewed 3 weeks ago

I recently spent two nights at this property on a business trip and felt disappointed at the end of my stay all in all. The positive side of this property is a very large and well equipped gym with sauna and steam room, on-site massage service that was good, and a club lounge that offers some peace and quiet to...

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Helpful?
Thank cajmere
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'cajmere', I appreciate your positive comments on the fitness and wellness. So sorry to learn of the experience that you encountered at Crowne Plaza West Hanoi and we are taking serious investigation in regard your problem. Normally, we receive in general very good comments on service. I firmly believe that this was a "one time" off. I am confident...

Reviewed 3 weeks ago via mobile

This one is near my dinh stadiem in a good location, there is some good restaurant and super market nearby that is more than enough, The room is huge and well equipped, very friendly staff, very good service

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Helpful?
Thank Na N
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear Na N, Thank you for providing us your feedback for your recent visit to our Crowne Plaza West Hanoi! I appreciate your positive comments on the equipment of our hotel and and most of all I am pleased to hear that our staff impressed you throughout our Hotel. Great to hear that you visit Hanoi often and we will...

Lapid
Reviewed 3 weeks ago

This hotel is near perfect! well equippet fitness room, comfortable and spacious bedrooms and bathrooms, attentive service, good breakfasts and probably the most comfortable bed I have ever slept in. Well done to all concerned!

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Helpful?
Thank Ronen C
Trang D, E-commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear Ronen C, Thank you for sharing the experience of your recent visit to our Crowne Plaza West Hanoi! I am pleased to see that our hotel services meet your needs! I appreciate you sharing your enjoyment of our services and facilities and thank you for letting me know of your experience in hotel; we will continue to devote our...

Ross-on-Wye, United Kingdom
Reviewed 4 weeks ago

Very good hotel in West Hanoi. No complaints - staff were all very professional and helpful from check-in to the restaurants. Room very good and well appointed - comfy bed and very quiet. Free wi-fi good enough for general internet use. Views not much to write home about though... This was a short stay for business, so location chosen on...

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Helpful?
Thank Voight-Kampf
Trang D, E-commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear "Voight-Kampf", Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I would also like to thank you for your constructive feedback on the F&B facilities, we will look into those and see if we can make...

Singapore, Singapore
Reviewed 4 weeks ago

I spent 2 nights in this hotel, my room is facing the pool on 17th floor, such a nice view, big room and comfortable ergonomic working chair. The buffet breakfast at Lakha restaurant has a good variety of food from local, Japanese and International. a bit far from the city though.

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Helpful?
Thank Andi I
Tram L, Quality Officer at Crowne Plaza West Hanoi, responded to this review

Dear 'Andi I' We are happy to have you stayed with us and thank you for your kind words about the Crowne Plaza West Hanoi. We appreciate your comments about the room, the facilities and F&B section. The hotel is located in the newer part of Hanoi, approx. 30 min taxi ride into the Old Quarter and costs roughly U$8....

Reviewed 5 weeks ago via mobile

Nice service with free upgrade to suite . We stayed 01 night there with club benefit since we are platinum member. great evening cocktail . Thanks to Tan in front desk and Ha in lounges for nice service. A lot of choices with breakfast in main restaurant. There is not much thing to do nearby

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Helpful?
Thank NhatVinh P
Tram L, Quality Officer at Crowne Plaza West Hanoi, responded to this review

Dear 'NhatVinh P', Thank you for your comments about the Crowne Plaza West Hanoi. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. It’s great that we managed our team here were able to live up to your expectations. We really appreciate your remarks and hope that we can welcome you back again to the Crowne Plaza...

Bangalore
Reviewed 2 November 2016

Hotel property is one of the best in Vietnam with cozy and comfortable rooms. Staff is very polite and make your day by providing personalized service and they remember your choice of fruit juice, type of omlette you prefer etc., and make you feel good about it. Will surely want to stay again in my next trip.

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Helpful?
Thank saamiraz
Tram L, Quality Officer at Crowne Plaza West Hanoi, responded to this review

Dear 'saamiraz', Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm Regards, Tram Le Quality Officer

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: £78 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Priceline, Odigeo, Hotels.com and IHG so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#22 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#73 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms gets plenty of natural light without direct sunlight”
 of 5 bubbles Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
 of 5 bubbles doychin, 16 Sep 2016 | Read review
“If you're on a long trip, take a corner suite for the extra room. ”
 of 5 bubbles Global_MHA, 5 Sep 2016 | Read review
“All found satisfactory. ”
 of 5 bubbles 929vikasm, 29 Aug 2016 | Read review
“Club rooms not worth the extra money if you don't intend to visit the lounge throughout the day. Breakfast selection in club level is poor.”
 of 5 bubbles avidtraveller-jkt, 15 Aug 2016 | Read review
5 of 5
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