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Crowne Plaza West Hanoi

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Traveller (171)
Room & Suite (63)
Dining (24)
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Overview
  • Excellent58%
  • Very good35%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza West Hanoi
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Offers from Crowne Plaza West Hanoi
Special Offer: Book Direct and Save
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Reviews (495)
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209
132
22
7
6
Show reviews that mention
All reviewsexcellent hotel for businessthe club loungebusiness tripplatinum memberpillow menubusiness districtroom serviceswimming poolmain restaurantinternet connectionold quartertaxi ridebreakfast spreadmodern hotelthe hotel staffcomfortable staytourist attractions
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1 - 5 of 376 reviews
Reviewed 2 days ago via mobile

This is my second visit to Hanoi and I preferred to stay here once again. Breakfast was awesome and staff there were very nice and friendly. Supermarket is just about 5 to 10 minutes walk from the hotel.More

Thank mettala39
Response from Jakub S, Người quản lý at Crowne Plaza West HanoiResponded yesterday

Dear Mettala39, Greetings from Crowne Plaza West Hanoi, Thank you very much for your review. I am pleased to hear that you have enjoyed our breakfast and we would love to see you with us very soon again. Please do not hesitate to contact me...More

Hotel's Favourite
Reviewed 5 February 2018

I spent one night in this hotel and like this hotel a lot. The staff was quite nice and professional and a lot of surprising welcome gifts were available. The breakfast selection was great, both western and local style. The concierge service was quite helpful,...More

1  Thank Machilus
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 7 February 2018

Dear Machilus, Warm greeting from Crowne Plaza West Hanoi. Thank you very much for spending time review us on TripAdvisor. We are so happy to hear that you had a good impression about our staffs. Next time if you come back to Crowne Plaza West...More

Reviewed 6 April 2018 via mobile

First time in Hanoi, Vietnam. Had worried about accessing hotel from the airport, however I was relived by the driver dispatched from Crowne Plaza Concierge team. Found myself safe and comfortable at back seat driving to hotel. Was also welcomed by dedicated staffs at Club...More

Thank S C
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 7 April 2018

Dear Sam_Sangwook, Warmly greeting from Crowne Plaza West Hanoi, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service from our Concierge team, Club Lounge. Our staff are trained to provide...More

Reviewed 26 March 2018 via mobile

Good stay n very comfortable.. nice big rooms and comfortable beds .. the lounge on the 24 th floor is lovely , and the lounge incharge and staff there are very polite and helpful and very hospitable.. they look after your smallest needs.. good lay...More

1  Thank Gagan C
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 28 March 2018

Gagan C, Greetings from Crowne Plaza West Hanoi, Thank you so much for your very kind words, we are all delighted that enjoyed your stay so much. We take pride to make our guests feel at home and well taken care of, so it is...More

Reviewed 15 March 2018

The room is always good and clean, Respond time has improve a lot. Only thing is lift very slow. Also it use to be all around there was nothing. Now it was full of Restaurants. Did not try and the biggest issue I have is...More

Thank Marilynmassageexpert
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 18 March 2018

Dear Marilynmassageexpert, Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us and it is valuable that you have given us your constructive feedback. The lifts are...More

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Most Booked Properties in Hanoi
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$96 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$96 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (171)
Room & Suite (63)
Dining (24)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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YakubAL
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
0
Votes
koin_12
12 February 2017|
Answer
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1
Votes
koin_12
12 February 2017|
AnswerShow all 3 answers
Response from Jakub S | Property representative |
Dear 'koin_12', Greetings from Crowne Plaza West Hanoi! Regarding your concern, our outdoor swimming pool is 25m in length, 8m in width and 1.3m in depth and it is suitable for lap swimming. Best regards, Trang Doan... More
1
Vote
Room Tips
"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
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"I stayed at the top floor no noise at all..."
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"Book executive lounge access"
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"deluxe room"
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