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Pan Pacific Hanoi

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#79 of 573 Hotels in Hanoi
Certificate of Excellence
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Pan Pacific Hanoi
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1,534 Reviews from our TripAdvisor Community

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Showing 1,141: English reviews
Jeruslem
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed yesterday NEW

This hotel could be accused of being slightly dated , but who cares the rest of the package is first class especially the staff who are exceptional particularly the staff in the executive lounge Alex , Tracy and a very nice guy called Minh who arranged for and brought me vegetarian sushi just because I mentioned I liked it on... More 

Helpful?
Thank Martin aryeh W
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 days ago NEW

Stayed at the hotel for 3 nights. My room was spacious, clean and bright. My housekeeping lady Hoang was very helpful, lovely and ensured all my needs were met. The breakfast is good, with a varied spread. Wish they would extend the hours till 10:30. The location of the hotel is pretty convenient as it's walking distance to many sights... More 

Helpful?
Thank Poulomi B
Fairfax Station, Virginia
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 days ago NEW

Rooms are first class with a master control panel for all of the lights. View was potentially very nice but the smog obscured it most days. Room service was very quick to provide additional water and ice at no cost. Carpet was getting a bit tired in one of our rooms.

Helpful?
Thank Aero999
Burkittsville, Maryland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

This hotel has beautiful views of the lake, very comfortable rooms, and excellent service. The included breakfast (buffet + menu) is quite good -- thanks to Loan for her gracious service. The hotel gave my husband and me 2 pieces each free laundry per day, a nice custom I hadn't encountered before. And the dim sum in the Chinese restaurant... More 

Helpful?
Thank Catherine C
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear Catherine C, It was our pleasure to welcome you to Pan Pacific Hanoi. Our team and I would like to thank you for your kind words of praise and look forward to the pleasure of welcoming you back soon. Sincerely, Marc Emmanuel General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Stayed in this Hotel because the Intercontinental was full. It's supposed to be a five star hotel, but I would struggle to give it four stars. Particularly as it's £40 more expensive per night. Very dated decor, most rooms are worn and dilapidated. Food is okay, but not what I would expect from a Hotel of this status. Is used... More 

Helpful?
2 Thank James J
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear James J, Thank you for sharing your views of our hotel and for your feedback on your recent stay. I am very sorry to hear about your disappointment and I would like to apologize if your stay was not up to your expectations. We have indeed re-branded our hotel to Pan Pacific this last October and have completely refreshed... More 

Paris, Ile-de-France, France
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago

Amazing view with amazing rooms. Service is perfect Welcome drinks on the rooftop and cleaning of the hotel is impressive. I do reccomend strongly this hotel. Great location Great Bedding, Amazing Breakfast Lack of a welcome card or personalization of the service for an honeymoon... I sent many emails with no answer.

Helpful?
Thank Zeitoun J
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear Zeitoun J, Thank you very much for your nice review. I am very pleased to read that you enjoyed your stay on the occasion of your Honeymoon. May I take this occasion to offer our heartfelt Congratulations. I am sorry to hear that the preparation of your stay was somewhat missed; please accept my apologies on behalf of our... More 

Hobart, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Staff in the club rooms 17th floor were great Pre dinner drinks were a time to chat with the Staff, one young lady Duong was a great hostess. Breakfast was quiet and pleasant with city views, and Meals freshly prepared.

Helpful?
Thank kwixstix
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear kwixstix, It was our pleasure to welcome you to our Pacific Club rooms. Thank you for your nice praise on Ms. Dung, our Guest Relations Manager; we hope to welcome you back soon! Sincerely, Marc Emmanuel General Manager More 

Worcester, United Kingdom
Level Contributor
105 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 weeks ago

Make sure you get a room with water view. Service is very good, mini bar top up non existent, breakfast buffet very good and pricing reasonable. Not quite town centre so transport needed. WIfi was unreliable.

Helpful?
Thank Abujamin
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear Abujamin, Thank you very much for your nice review. I am glad that you enjoyed our great Westlake views from your room. Thanks you as well for alerting us on the missed minibar refill and Wi-Fi connection and please accept our apologies for the inconvenience caused. The needful corrective actions have been taken and our wi-fi performance closely monitored.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Good location. Thanks to Duong, guest relations officer for making our stay very pleasant and special. Check in and out via the Pacific club is very easy and the club provides breakfast, high afternoon tea and a buffet dinner that is excellent. The buffet also includes free beer wines and spirits which was appreciated. The hotel staff were all polite... More 

Helpful?
Thank Rosalie P
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear Rosalie P, Thank you very much your nice review and praise on our Guest Relations team. This is a great encouragement to keep our efforts up; we hope to have the pleasure of welcoming you back soon to Hanoi. Sincerely, Marc Emmanuel General Manager More 

Rotterdam, The Netherlands
Level Contributor
462 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 weeks ago via mobile

Spacious, clean, great pool, sauna and steamroom for free, bathtub walk in shower, kind professional and stunning view. This was our retreat in hectic Hanoi. Got here when I was sick and truly recuperated here! Check for discounts, and if you are planning to eat at Ming (do!!) Get a deal on their website including a credit that you can... More 

Helpful?
Thank Marjolein C
Marc E, General Manager at Pan Pacific Hanoi, responded to this review

Dear Marjolein C, Thank you very much for this wonderful review of our hotel. i am glad that you enjoyed our Ming restaurant Cantonese specialties. Upon your next visit I hope you have the occasion to also try our newly reopened Pacifica restaurant, featuring an exquisite East meets West buffet with Hanoi's favorite seafood grill on weekends! We look forward... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 

Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Region: Vietnam > Hanoi
Price Range: £86 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Orbitz, Pan Pacific Hotels Group, Expedia, Hotels.com, Odigeo, Priceline, Travelocity, HotelTravel.com, Agoda and Jetsetter so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#30 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Pan Pacific Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upgrade if offered it seems expensive but includes a great breakfast and entry to excecutive club as well as an upgraded room i Value”
 of 5 bubbles MartinaryehW, 3 Dec 2016 | Read review
“High floor”
 of 5 bubbles ZeitounJ, 21 Nov 2016 | Read review
“Lake view from upper floors”
 of 5 bubbles kwixstix, 20 Nov 2016 | Read review
“Book in via the Pacific Clu and get a high room overlooking the lake”
 of 5 bubbles rosaliep179, 18 Nov 2016 | Read review
“Rooms with a view over the Lake”
 of 5 bubbles 972sandrah, 16 Nov 2016 | Read review
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