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Pan Pacific Hanoi

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#78 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Pan Pacific Hanoi
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1,631 Reviews from our TripAdvisor Community

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Showing 1,220: English reviews
Taipei, Taiwan
Reviewed 23 November 2013

I stayed 7 nights from 16th to 23th in Nov 2013.Because it's not my first time to visit vietnam ,so actually I've been prepared psychologically to suffer typical vietnamnese service .But can't you image it ? I got a pleasant stay here .The staff served me so friendly and politely.Though I met some air and noise problems caused by decoration...

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Helpful?
Thank smartelmer
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear Smartelmer, We are delighted to hear that you had a lovely stay with us at Sofitel Plaza Hanoi. It is also lovely to know that our team did their job well in creating a great experience for you. Positive reviews help our staff understand that their hard work is not going unnoticed and it is always exciting to be...

Newcastle-upon-Tyne, United Kingdom
Reviewed 21 November 2013

After a 13 day tour of Vietnam we booked into this hotel to relax before setting off to the UK. It was a really great place to stay. The entrance and lobby is enormous and very elegant. The staff were really friendly as we checked in and explained a lot to us about the hotel facilities etc. We wanted to...

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Helpful?
Thank BarryD974
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear BarryD974, Thank you for writing such a great review of our property. We are delighted to hear that you had a lovely stay with us at Sofitel Plaza Hanoi. It is also lovely to know that you enjoyed all facilities and our team did their job well in creating a great experience for you. Positive reviews help our staff...

Bangkok, Thailand
Reviewed 20 November 2013

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Cartoon L
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Romania
Reviewed 17 November 2013

The hotel is located on the shore of the West Lake. From a tourist perspective it is a little out the way of the main attractions, there is little to see within walking distance (the Chùa Trấn Quốc Pagoda and the Quan Thanh Temple and possibly the Ho Chi Minh Mausoleum which is probably 20-25 minutes walk). The taxi from...

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Helpful?
1Thank Vacanta_mare
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear Vacanta_mare, Thank you for spending time writing this comment. We feel really lucky to have been chosen as your choice of accommodation during your recent visit to Hanoi. At Sofitel, we always try our best to create magnifique memories for each and every guest; hence, your inputs are much appreciated. We will definitely share your ideas with the team...

Manchester England
Reviewed 16 November 2013

This hotel is amazing! Typical Sofitel luxury, we were delayed by 36 hours from the UK and our 2 days and nights became one bleary night therefore we did not get to use much but what we saw we were happy with. We visited the local street market, it was a Sunday night and there was so much amazing fresh...

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Helpful?
1Thank olivespencer
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear olivespencer, We are delighted to hear that you had a lovely stay with us at Sofitel Plaza Hanoi. It is also lovely to know that our team did their job well in creating a great experience for you. Positive reviews help our staff understand that their hard work is not going unnoticed and it is always exciting to be...

Philadelphia, Pennsylvania
Reviewed 14 November 2013

From the moment of entrance I was taken by the wonderful ambiance of a sleek decor with soft touches. The flower arrangements were spectacular. White is their color. The staff was courteous but very welcoming. Everyone was dressed impeccably . The women looked lovely in their traditional silk. My room was wonderfully appointed. The bathroom had a large free standing...

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Helpful?
Thank singlewanderer
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear Singlewanderer, Thank you so much for spending time writing such a wonderful review. It made our day knowing that you really enjoyed your time with us. We will definitely pass on your kind words to the team. It would be such an encouragement to them. Once again, thank you for choosing us and we look forward to welcoming you...

New York City, New York
Reviewed 14 November 2013

Stayed for one night as a splurge during typhoon weather. As always Sofitel's offer amazing luxury and service. Since it was raining it was nice to take advantage of the restaurant there - Ming - and the lobby bar and breakfast. The room had an amazing view, 16th floor, which was neat to see the city from that level after...

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Helpful?
1Thank NoraMango
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear NoraMango, Thank you for spending time writing this review. It was a pleasure having you here with us. We are so happy to hear that you enjoyed our facilities and services. We look forward to welcoming you back soon. Yours sincerely, Antoine M. Lhuguenot General Manager

Melbourne, Australia
Reviewed 13 November 2013

My boyfriend and I stayed here for 3 nights and really didn't want to leave. The staff are all so friendly and helpful with whatever you need. The rooms are spacious and clean with beautiful marble finished bathrooms and a lovely shower. The breakfasts were delicious with so many choices. The spa was lovely and very relaxing. We would highly...

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Helpful?
Thank Lily M
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear Lily M, Thank you for your kind words! We are so thrilled to hear that you had a wonderful time here. At Sofitel, our team always thrive to create magnifique memories for each and every guest. Your compliment will be such an encouragement to them, letting them know that their work is not going unnoticed. Once again, thank you...

Reviewed 13 November 2013 via mobile

Not what you'd expect from a Sofitel. More of a corporate conference feel than an individual traveller feel ie. soulless, neutral, uninspiring, bland, cheap renovations, very tired. Staff were excellent and spa was a stand out. Try some flowers and colors guys, lift the place a little ie. make it more local and less French!

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Helpful?
Thank ST911
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear ST911, Thank you for your comment. We feel really lucky to have been chosen as your choice of accommodation during your recent visit to Hanoi. At Sofitel, we always try our best to create magnifique memories for each and every guest; hence, your inputs are much appreciated. We will definitely share your ideas with the team for review. We...

London, United Kingdom
Reviewed 12 November 2013

We stayed for business in November, after the wet season and had excellent weather. We had asked for a hotel limousine and had transfers to/from hotel in a BMW 5 series saloon, model would be recent and the driver drove very safely. The hotel reception staff were so very polite and helpful. Such a lovely welcome to Vietnam. The room...

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Helpful?
Thank SDCTH
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review

Dear SDCTH, Thank you so much for spending time writing such a wonderful review. It made our day knowing that you really enjoyed your time with us. We will definitely pass on your kind words to the team. It would be such an encouragement to them. Once again, thank you for choosing us and we look forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 

Additional Information about Pan Pacific Hanoi

Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 10000, Vietnam (Formerly Sofitel Plaza Hanoi)
Region: Vietnam > Hanoi
Price Range: £78 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Expedia, Travelocity, Hotels.com, Priceline, Agoda and Jetsetter so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#30 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Hanoi staff and other travellers.
8 questions
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Questions? Get answers from Pan Pacific Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“turn air down to 22 degrees Celsius or a bit less at night to sleep sound. Turn back up in the day to about 28”
 of 5 bubbles dunlor, 21 Mar 2017 | Read review
“One facing the lake is a must.”
 of 5 bubbles Robertn986, 19 Mar 2017 | Read review
“The view from the top floor open bar was awesome”
 of 5 bubbles 559raymondd, 18 Mar 2017 | Read review
“Views over the Lake were lovely.”
 of 5 bubbles 416gerryw, 13 Mar 2017 | Read review
“Lake view room on a higher floor”
 of 5 bubbles Ridgie14, 8 Mar 2017 | Read review
5 of 5