Pullman Hanoi
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Pullman Hanoi

40 Cat Linh Street Entrance 61 Giang Vo Str., Hanoi 10000 Vietnam
Executive suite - bedroom
Traveller (690)
Deluxe Suites
Room & Suite (249)
バイキングの朝食&夕食は、このレストランで。
Dining (98)
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About

4.0
#216 of 896 hotels in Hanoi
3.8 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's playground
Airport transportation
Paid public parking on-site
Car park
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Vietnamese

Location

40 Cat Linh Street Entrance 61 Giang Vo Str., Hanoi 10000 Vietnam
Name/address in local language
1,080Review18Q+A100Room tips

Reviews
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Detailed Reviews
wizz1410 wrote a review Feb 2020
Manchester, United Kingdom4 contributions12 helpful votes
5.0 of 5 bubbles
This is a really good hotel in Hanoi. Not in the old quarter but a shorty cheap Grab ride there. All the staff at the Executive Lounge were very attentive and resolved a couple of room problems very quickly. Restaurants provided a large scope of dishes that would suit anyone and at a reasonable price.overall a very good Hotel with great staff.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded 2 Mar 2020
Dear wizz1410, Thank you for taking the time to leave your lovely feedback about your recent visit at the Pullman Hanoi. It’s a pleasure to read that you loved and enjoyed our executive lounge and that our team were very attentive and resolved quickly some issues. Thank you for highlighting our La Cheminee Restaurant breakfast buffet which is very popular amongst our guest. Thank you for your ongoing support to Pullman Hanoi and for taking the time to share your comments via TripAdvisor. We look forward to welcoming you back again soon. Yours Faithfully Vincent OLIVIER Resident Manager
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Ivan T wrote a review Apr 2023
Singapore, Singapore1,643 contribution215 helpful votes
+1
4.0 of 5 bubbles
Located about 40 minutes drive away from the Noi Bai international airport in Hanoi, Vietnam, the Pullman Hanoi Hotel is a modern 5-star business hotel, a cosmopolitan oasis between tradition (in the Old Quarter) and modernity (in the business district). Its relatively central location makes it easy to commute to most locations within the city.

Rooms at Pullman Hanoi Hotel are clean, comfortable, and cozy. I stayed at the Deluxe Executive room, which offers access to the Executive Lounge, a high-floor location with city view, complimentary laundry service, and more.

The bathroom is well stocked with toiletries, and the rain shower is good. The in-room wifi is stable and fast, and while the cable television offers a good range of channels, I wish some of it wasn't dubbed into Vietnamese. The bed is large and comfortable, and I loved lounging on the sofa chair. The wardrobe and pantry are decent.

Service at Pullman Hanoi Hotel is very good. Staff ensure guests feel welcomed, and issues are quickly addressed and resolved. The staff at the executive lounge strive to meet requests, and ensure guests are well taken care. I also commend the efficiency and thoroughness of the housekeeping staff, and the helpfulness of the maintenance personnel. The excellent service was a highlight for me.
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Date of stay: April 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded 14 Apr 2023
Dear RunningMan0, Thank you so much for your lovely review! We are delighted to read through your wonderful comments regarding many aspects of your stay. It is a pleasure to learn that you found everything you loved at our hotel, from the convenient location, the room amenities to the facilities of different outlets, and most importantly, the excellent and attentive service from all our associates. Our staff is genuinely passionate about looking after our guests and ensuring they experience only the best service and enjoy our facilities. We truly appreciate your kind words, as it will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Le Quynh Mai Guest Experience Executive
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toshea2016 wrote a review Mar 2020
London, United Kingdom7 contributions14 helpful votes
5.0 of 5 bubbles
Arrived from UK exhausted at 5am and realised that we would not be able to check in until 2pm. The front of house staff were amazing and allowed us to use the gym and executive suite facilities so that we could relax whilst they prepared a room for us.
The bar and restaurant is excellent and the overall service of everyone that we met was incredible, they could not do enough to help us. Special thanks to the lady looking after us in the executive lounge as she had spent a year in Sapa so was able to give us a great insight into what to do in both Hanoi and Sapa.
We were only staying the night before heading off so can’t imagine how they would have treated us if we were here for a week! Thank you all so much for making our stay in Hanoi so special and we look forward to seeing you again in a few days on our return
Tom and Denise O’Shea
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded 5 Mar 2020
Dear toshea2016, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team, especially at front of house and at executive lounge, will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager
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Kuldeep S wrote a review Nov 2022
1 contribution
2.0 of 5 bubbles
Vietnam is a beautiful country with kind people.However our stay at this hotel started with overcharging us for early checkin
No recognition of Accor status, cold unresponsive staff who just wanted us to leave
No upgraded room available - we were given a room later in the day which is not ideal as we are on holiday to explore the city and not keep changing rooms
The upgraded room was just so small that we elected to go back to our original room
half the day was wasted in this

the original room we were given was tired, with old furnishings with webs in the room with a dirty carpet.

Only saving grace in this place is the breakfast and the staff in the restaurant
bar staff needs training on how to talk properly to customers.

Shame as we have stayed at some great boutique hotels across Vietnam and Pullman really let us down

Accor need to pull up this hotel to improve or derecognise this as it puts a bad name on the brand
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Date of stay: October 2022
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cherylswims wrote a review Jan 2020
11 contributions18 helpful votes
4.0 of 5 bubbles
Oddly, the Pullman in Hanoi looks grander, but somehow it's not as good as the Pullman in HCMC or in Sydney. The hotel staff didn't seem to be as well-versed in English, and there were no doormen when you walk in. One of the lifts didn't seem to work either as the doors wouldn't close even after my floor was lit.
One other thing that was really unexpected was the number of mosquitoes in the lobby bathroom. I opened the door and there was a smell of stale water and literally tons of mosquitoes flying everywhere. In my cubicle, there were 5 alone and when I'd reached the sink, another 5 flew off from the tap. Unbelievable standards for a hotel such as Pullman.
Rooms were okay, but seem kinda dark and not well lit. It definitely feels a lot older than the other Pullmans.
Location wise, one side of the road outside of Pullman is under construction, and it's located near a roundabout, which makes it difficult to go anywhere on foot. Didn't seem to have any good food across the street from the hotel either.
Selection at breakfast not as extensive as other places. Staff didn't even attend to me and I had to seat myself.
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Date of stay: January 2020
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded 13 Jan 2020
Dear cherylswims, Thank you for writing a review via TripAdvisor following your recent stay with us. We have noted your comments regarding the mosquitos in lobby and the public toilet for immediate action. Also my managers have been made aware about your breakfast feedback. We will definitely try to find solutions in order to make sure that you will have a more enjoyable stay and everything meets your satisfaction on your next visit. Thank you once again for the review and We hope to see you again. Kind Regards Vincent OLIVIER Resident Manager
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Ekagra wrote a review Jan 2020
New Delhi, India1 contribution2 helpful votes
5.0 of 5 bubbles
I stayed at Pullman with my family.Our stay was very pleasant and staff is very friendly and courteous.I would like to mention the name of Miss Vy at front desk, she was very helpful and did her best to make our stay memorable. We had 4 rooms and she made sure that all of them were on same floor and she also tried to give us the best benefits.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded 4 Jan 2020
Dear ekagra7, Thank you for taking the time to leave your lovely feedback about your recent visit to the Pullman Hanoi hotel. We are very pleased to know that our team made your stay memorable and stress-free. Thank you for highlighting Miss Vy, she is very proud to see her name on your comments, she will be even more motivated to support our guest request. We very much look forward to welcoming you again soon. Yours Faithfully Vincent OLIVIER Resident Manager
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Trong Nghia wrote a review Aug 2020
Hoi An, Vietnam11 contributions2 helpful votes
5.0 of 5 bubbles
I had a great time in Pullman Hanoi during my Business Trip in July2020 here.

Especially i want to send my thank you to Ms. Thao Min (welcomer at Front Office) She was the most amazing and active girl i met ever.

The food is excellent at restaurant and Club Lounge is so super nice view, especially is their staff service.

The Location is very convenient, it closes to the westlake, downtown and a lots of local restaurants.

Highly Recommend this hotel if you travel or business to Ha Noi.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vincent OLIVIER, Other at Pullman Hanoi
Responded 26 Aug 2020
Dear TrongNghia_2909, Thank you for choosing to stay with us and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and my team at Front office made your arrival so special. It is heartwarming to read your feedback, Thank you for highlighting Ms Thao Min for her excellent skills and behavior. Thank you for your comment about our excellent food and nice staff service at our la cheminee restaurant and our Mint Bar. Your post on tripadvisor mean a lot to us. We are very delighted to read that you highly recommend our hotel and we look forward to welcome you back soon. Yours Faithfully Vincent OLIVIER Resident Manager
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sev1313 wrote a review Jul 2023
London, United Kingdom27 contributions19 helpful votes
3.0 of 5 bubbles
Arrived at hotel at 0800. They requested 100% day rate for early check in. Politely declined. Offered a 1000 check in free of charge. Interesting start.
Room was comfortable. We requested double double but had a large superking. Asked about extra bed to be informed that it was Not doable.
Spoke with Executive Club checkin staff, they offered extra bed for $50 extra per day. Politely declined and made do with superking.
Exec club . Staff very friendly , helpful and attentive. Thank you Minh and Loan for helping with contacting my transfer companies when vietjet changed our flight. Alcoholic and non alcoholic drinks adequate and help yourself. Ice constantly ran out. Snacks very tasty and plentiful between 1730 and 1930.

Pool area. Pool is refreshing ,loungers comfortable. 3 umbrellas for whole pool. No pool attendants to assist. Two employees at health club desk provide you with towels and nothing else. They don’t assist with moving umbrellas, or dealing with anything full stop. Poor customer service.
Breakfast was good. Coffee not so good. Attentive service was a bit hit and miss at times.
Overall….good hotel, not great but definitely not bad. Recommend Executive club access room otherwise my review would definitely be rather more negative.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SinbadSam wrote a review Jul 2023
Doha, Qatar192 contributions157 helpful votes
5.0 of 5 bubbles
As a Accor Diamond, I was treated very well. The privileges of the Executive Lounge were excellent and the facilities were great.

It is a large hotel with direct access to the UOB Plaza office towers so very convenient for our business dealings.

The gym itself is large and the facilities include spa, steam room, sauna, hot tub and tennis court.

The only negative is that the food in the executive lounge was mostly pork and beef. The other negative is that the there is not much in the surrounding area, it is quite a hectic area and difficult to walk.

Other than that, the staff at the executive lounge were exceptional, particularly Anh, Minh, Trang and Hien. My apologies for not getting the names correct. Every staff in the executive lounge was very diligent, professional and attentive. Thank you for the wonderful stay.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded 5 Jul 2023
Dear SinbadSam, Thank you for giving us an excellent rating and sharing your lovely feedback! We are glad that you were satisfied with the benefits dedicated for our loyal Accor members, including the exclusive executive lounge access, along with our fully equipped fit lounge and spa. Moreover, we are also very happy that you received the dedicated and genuine service from all our associates. We will let Anh, Minh, Trang and Hien, know that you appreciated their assistance, and they will be thrilled! As for the F&B special offer on the executive lounge, our chef refreshes the menu every day, including other protein choices such as poultry, seafood and even vegetarian protein sources! We appreciate your constructive feedback as it gives us the opportunity to improve our service every day. Thank you once again for staying with us! It will always be our pleasure to welcome you back and we hope to see you in the very near future. Kind regards, Le Quynh Mai Guest Experience Executive
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FrancisMimiLay wrote a review Oct 2022
Brisbane, Australia251 contributions42 helpful votes
+1
3.0 of 5 bubbles
Check in was not as smooth as anticipated but Thang front office manager was helpful in sorting out my room charge. This hotel could do with new towels. They were a little worn out. Not great location wise. Not easy walking distance to Old quarters. Their club/executive lounge is ground floor with the bar. Buffet restaurant for breakfast on 2nd floor. Decent options on the buffet. The positive to this hotel is that they serve decent size meals in the evening for platinums and above during their cocktail hours. We had the choice of tapas or mains. The mains portions were huge. Good menu options and great drink options at the bar/lounge. They were also accommodating in organising a breakfast box to take as we checked out at 5:30am for an early flight.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Not walking distance to the busy Hanoi centre.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LovelyJohorean asked a question Sept 2023
Johor Bahru, Malaysia77 contributions29 helpful votes
How far is Pullman hotel from the airport? Is there any pick up by hotel?
Answer from Jennica S
20 contributions1 helpful vote
Hey I think it was about 45 mins by car, and there’s no free transportation. But you can pay for a hotel car. I just used the grab app
Answer from Vincent OLIVIER
Hanoi, Vietnam
Dear Stephanie, Sorry for the late reply, We can offer you our Deluxe Executive Room is available from 11-13 March at our best flexible rate: VND 3,690,000++/room/night (subject to 15.5% of taxes and service charge, single breakfast included). We regret to inform you that due to current business levels our Lounge is currently not operating for service. The benefits of the lounge are available for breakfast at our restaurant and for happy hours at the Mint bar. If you wish to proceed with the booking please email us directly Thank you Kind Regards Vincent OLIVIER Resident Manager
Bailey’s Mother asked a question Mar 2019
Melbourne, Australia2,580 contributions111 helpful votes
Which rooms have balconies and is smoking permitted on these? Thank you.
Answer from Simon P R
Hanoi, Vietnam10 contributions23 helpful votes
Yes, we do have suites with nice terraces. You may contact our reservation department or one of the persons, responding to our guest reviews. Would be great to welcoming you soon.
d2jlr asked a question Mar 2019
Aberdeen, United Kingdom86 contributions68 helpful votes
Does the pool receive sunshine all day
Answer from Simon P R
Hanoi, Vietnam10 contributions23 helpful votes
Dear d2jlr, on sunny days the entire day. And the water is getting warmer now too with over 20 degrees.
darrellsmith_45110 wrote a tip Feb 2024
Coventry, United Kingdom115 contributions97 helpful votes
5.0 of 5 bubbles
"Download the Grab app for cheap taxis. Don’t change money in the hotel. The exchange rate isn’t very good."
Read full review
ridwan wrote a tip Jan 2024
Jakarta, Indonesia56 contributions42 helpful votes
5.0 of 5 bubbles
"change for VND at the hanoi airport - don't exchamge at your country "
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Ian Ng wrote a tip Dec 2023
2 contributions8 helpful votes
1.0 of 5 bubbles
"Avoid spending money on spa...their massage is rushed."
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Khianseng wrote a tip Nov 2023
Singapore, Singapore162 contributions53 helpful votes
4.0 of 5 bubbles
"Take a high floor and corner unit"
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Rebecca Flavin wrote a tip Oct 2023
Dublin, Ireland24 contributions6 helpful votes
5.0 of 5 bubbles
"Pool can be a little cold for kids so choose the time well. "
Read full review
Not the right property for you?
There are more places to choose from in the Hanoi area.
PRICE RANGE
£64 - £88 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
242
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PULLMAN HANOI - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Pullman Hanoi
Which popular attractions are close to Pullman Hanoi?
Nearby attractions include Tiệm Gốm (0.2 miles), Truc Lam Handmade (0.1 miles), and Old Chimney (Ong Khoi Cu) (0.02 miles).
What are some of the property amenities at Pullman Hanoi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Hanoi?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Hanoi?
Conveniently located restaurants include Grille6 Steakhouse, Kafela, and Botanica Restaurant.
Are there opportunities to exercise at Pullman Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Hanoi have airport transportation?
Yes, Pullman Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Hanoi?
The staff speaks multiple languages, including English and Vietnamese.
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