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The Hanoi Club Hotel & Residences

Traveller (209)
Panorama of the Deluxe Room at The Hanoi Club Hotel & Lake Palais Residences
360
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The Hanoi Club Hotel & Lake Palais Residences
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Fully refundable before Sat, 4 May
£56
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#229 of 890 hotels in Hanoi
4.0 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Jackpot Gaming Club, Tennis & Squash courts and Golf Driving Ranges by the lake, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Residences makes a perfect solution.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children's playground
Wifi
Hot bath
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Wine / champagne
Mini golf
Raquetball
Squash
Tennis court
Aerobics
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Massage
24-hour security
Concierge
Currency exchange
Newspaper
Sun deck
Sun terrace
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Lake View
Languages Spoken
English, Chinese, Vietnamese
Hotel links
Special Rate:Great Value Offer

Location

76 Yen Phu Street Tay Ho District, Hanoi 10000 Vietnam
Name/address in local language
360Reviews11Q+A85Room tips

Reviews
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Detailed Reviews
Henry H wrote a review Jul 2023
3 contributions
Hotel's Favourite
5.0 of 5 bubbles
This hotel is quite luxurious and spacious, the bed is clean and comfortable. In addition, the service attitude of the staff here is also very good, the food here is also quite good, I had a great night. If you love the lake view, then I think this place is quite suitable because the front is quite large and beautiful lake view. There is also a swimming pool for those who love swimming. I will rate 5 stars for this hotel.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 12 Aug 2023
Dear Mr. Henry, It's wonderful to see your review which motivated us to keep up doing our best job. we wish you a good health ,happiness and look forward to welcoming you again soon. Best Regards, The Management
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IsabelRJ89 wrote a review Feb 2020
London, United Kingdom9 contributions19 helpful votes
5.0 of 5 bubbles
From the moment I step into the hotel the staff made me feel like home:) the rooms are great and bed very comfortable. There is a pool outside which look very appealing but the weather has been quite chilly to swim. The location is very good and easy to get around. I enjoy the breakfast every morning and the staff at the restaurant was great:) i was very pleased with the staff at the reception, they where always extremely helpful. Lena, Monika, Kenny ( and the rest of the team) where absolutely amazing during my whole stay. I would definitely come back.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear IsabelRJ, Thank you so much for taking time to review us. It is a motivation for all of us to keep up doing our good jobs. we hope to welcome you again soon. All the best, Monica, Asst. Front Office Manager
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Norm Travels wrote a review Feb 2020
Tifton, Georgia369 contributions159 helpful votes
4.0 of 5 bubbles
Totally enjoyed everything about this place .. the people, the rooms, the views, the breakfasts. It was also really easy catching a taxi or renting a driver - the hotel arranged it all for us. The only down-side was the iron determination of professional beggars outside the hotel
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Date of stay: June 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear Norm Travels, Thank you so much for your feedback. We are so happy to know that all our facilities and services made you a pleasant stay with your satisfaction. we wish you all the best and look forward to welcoming you soon. Best Regards, Monica, Asst. Front Office Manager
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hnfunkmaster wrote a review Jan 2020
Kyoto, Japan212 contributions144 helpful votes
4.0 of 5 bubbles
This place has been there since the 90s, so the facility is quite old, but the rooms have been renovated and well appointed. The view of the West Lake is nice and the area is surprisingly quiet at night. On the negative, the housekeep staffs are so loud talking in the hallways that it gave me a headache. the breakfast could have more variety but more importantly, should do something about the flies. Aside from that, the staffs are nice and helpful and the location is a quick ride from the city center. Will find another chance to come back.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: I would liked to have stayed in a higher floor room for better view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HNCManager, Front Office Manager at The Hanoi Club Hotel & Residences
Responded 4 Feb 2020
Dear zotaira, Thank you so much for your review. We love to hear your feedback, it helps us to know our deficiency then can improve our service. we look forward to welcoming you back soon. All the best, Monica Lua- Asst. Front office Manager
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LCN wrote a review Sept 2022
Singapore, Singapore160 contributions173 helpful votes
4.0 of 5 bubbles
The staff were warm and friendly. The hotel is also a club, so it’s a bonus for those who are looking for facilities like a pool and gym. The pool and gym are bigger than most of those located in the Old Quarter. Interesting to see a replica of the Merlion at the pool. There’s also a sauna, steam room and jacuzzi, etc.

There are food places within walking distance and some local convenience stores to get drinks, etc. The area is a bit further from most tourist attractions, but it’s not too difficult to reach via a very short ride (I use Grab - a Uber type app that’s popular here).

The airport transfer service was smooth. Check in and out also worked out nicely.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr.Chee Nien Lau, Thank you so much for taking time to let us know that you was enjoyed our facilities and services. This is a wonderful review which made us being motivated. We wish to welcome you again soon. Yours sincerely, Monica
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Will wrote a review Oct 2023
Ho Chi Minh City, Vietnam3 contributions
5.0 of 5 bubbles
We stayed here for 3 nights and had a fantastic time.

The rooms were a good size, very clean and very well equipped. We loved the restaurant where we ate every morning and most evenings, and the menu was extensive, varied and delicious.

We made full use of the facilities and spent plenty of time in the gym, spa, magnificent swimming pool and the driving range.

But the highlight of our stay was the professionalism, friendliness and experience of the reception staff who went above and beyond to help us with shopping, finding us a private jeep tour when all the listed ones were booked out, and being incredibly accommodating with our early check-in and late check-out requests… thank you so much!!

I highly recommend this hotel!!
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DavidJamesConnolly wrote a review Feb 2023
Victoria, Australia159 contributions37 helpful votes
5.0 of 5 bubbles
What a great time in Hanoi. Booked the Hanoi Club as it had facilities I needed for the week; gym, pool, golf and health spa. What I found when I arrived was an incredible team of people who were thrilled to support my needs in Hanoi. Free advice on the idea of riding a motorcycle through undeveloped Vietnam, feedback on my after work hours behaviour and strong guidance when I was making a poor decision - like a new family in Hanoi. Highly recommend
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Date of stay: February 2023Trip type: Travelled on business
Room Tip: The pool is pretty fresh.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr. David James Connolly, Thank you so much for your positive review. It makes us incredibly happy to know that all our facilities and services were a good part of your good trip. we will continue working hard to provide our customers with an excellent experience. we look forward to welcoming you again in the near future. Best Regards, Monica
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shasta wrote a review Dec 2021
Phnom Penh, Cambodia630 contributions40 helpful votes
+1
5.0 of 5 bubbles
Stayed at The Hanoi Club Hotel in Westlake for three nights.
Had a killer room with view of lake, the golf range and pool.
Room was wonder, nice linens, bathtub and shower. And one of those space-age toilets that is like a captains chair, heated and different cleaning options...😊
The entire staff was awesome. Breakfast was pretty good, three different types of fruit juice. Fresh fruit, omelette station, pastries, sushi, Vietnamese dishes. Etc. they keep your coffee cup filled.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 10 Feb 2022
Dear shasta, Thank you so much for your wonderful review, We are so happy to know that you had a pleasant stay in our hotel and our services have satisfied you.. We wish you health and happiness. looking forward to welcoming you again in the nearest future. Warm Regards, Monica- Asst. Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James S W Poh wrote a review Sept 2022
1 contribution
4.0 of 5 bubbles
Everything was up to expectations during my stay in Hanoi Club Hotel. The staffs were particularly helpful, pleasant and special thanks to Monica who made our stay most memorable in Hanoi. Pleasant surprise the hotel has provided bidet toilet which is very hygenic. Would like to come back again in future. James Poh
Read more
Date of stay: September 2022
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Overall, good hotel with bidet in toilet which is perfect for a pleasant stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr. James, Thank you so much for giving us a good review, We are happy to know that you had a pleasant stay in our hotel and we wish to serve you again soon. All the best, Monica
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Report response as inappropriate
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EweAun wrote a review Mar 2020
George Town, Malaysia41 contributions69 helpful votes
5.0 of 5 bubbles
Forget its reasonably-priced, lake-view view. The main attraction is its service staff. To my pleasant surprise, the bellboys Kevin and Riko remember my name and preferences upon meeting me again. I have only been there once before and I did not even tip!
Read more
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Ask for lake-view room (in odd numbers)?.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Other at The Hanoi Club Hotel & Residences
Responded 11 Apr 2020
Dear Mr.Ewen, Thank you so much for your wonderful review. We wish you a good health and hope to welcome you back in the nearest future. All the best, Monica-Asst. Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from HNCManager
Hanoi, Vietnam3 contributions3 helpful votes
Dear Marie, Thank you for contacting us. With reference to your inquiry, I would like to inform you that the normal check in time should be after 2pm, check out time before 12noon. it will based on our availability then we can offer you early check in or late check out. For the details, please do not hesitate to contact me at :++84 24 3829 3829 We are looking forward to hearing from you soon. Best regards, Monica Assistant Front Office Manager
Answer from HNCManager
Hanoi, Vietnam3 contributions3 helpful votes
Dear Winnie, Thank you for contacting us. With reference to your inquiry, I would like to inform you that our outdoor swimming pool, Tennis court, Gym, Sauna, Steam, Jacuzzi are complimentary if you are our hotel guest. however, you should prepare your own equiptments such as Tennis racket, ball. if you do not bring them with you, we have for rental. Golf driving range is not included in to the room benefit, you can buy the ball ticket at VND 100,000nett/100balls and hire the club VND 30,000nett/club. there are some restaurants and a supermarket nearby our hotel so we can recomend you when you stay here. Should you need any further information, please do not hesitate to contact us. Best Regards, Monica
Answer from HNCManager
Hanoi, Vietnam3 contributions3 helpful votes
Dear Virgin107 Please noted with thanks! Warm regards!
Rozita S wrote a tip Apr 2023
New Delhi, India23 contributions
4.0 of 5 bubbles
"Go for breakfast outside and beware semi-lake view is actually overlooking a tennis court! We did not use the pool "
Read full review
DavidJamesConnolly wrote a tip Feb 2023
Victoria, Australia159 contributions37 helpful votes
5.0 of 5 bubbles
"The pool is pretty fresh."
Read full review
James S W Poh wrote a tip Sept 2022
1 contribution
4.0 of 5 bubbles
"Overall, good hotel with bidet in toilet which is perfect for a pleasant stay."
Read full review
EweAun wrote a tip Mar 2020
George Town, Malaysia41 contributions69 helpful votes
5.0 of 5 bubbles
"Ask for lake-view room (in odd numbers)?."
Read full review
hnfunkmaster wrote a tip Jan 2020
Kyoto, Japan212 contributions144 helpful votes
4.0 of 5 bubbles
"I would liked to have stayed in a higher floor room for better view"
Read full review
Not the right property for you?
There are more places to choose from in the Hanoi area.
PRICE RANGE
£47 - £58 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hanoi club hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE HANOI CLUB HOTEL & RESIDENCES - Updated 2024 Prices (Vietnam)

Frequently Asked Questions about The Hanoi Club Hotel & Residences
Which popular attractions are close to The Hanoi Club Hotel & Residences?
Nearby attractions include Chua Tran Quoc (0.3 miles), West Lake (0.3 miles), and Cửa hàng thời trang Makaw (0.3 miles).
What are some of the property amenities at The Hanoi Club Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Hanoi Club Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hanoi Club Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Hanoi Club Hotel & Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Hanoi Club Hotel & Residences?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and SunKat's.
Are there opportunities to exercise at The Hanoi Club Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Hanoi Club Hotel & Residences have airport transportation?
Yes, The Hanoi Club Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Hanoi Club Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hanoi Club Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Hanoi Club Hotel & Residences?
The staff speaks multiple languages, including English, Chinese, and Vietnamese.
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