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Somerset Grand Hanoi

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Traveller (464)
360
Panoramas (38)
Room & Suite (280)
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About

#135 of 890 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice

Somerset Grand Hanoi is an excellent choice for travellers visiting Hanoi, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Nearby landmarks such as St. Joseph's Cathedral (0.3 mi) and Imperial Citadel of Thang Long (0.7 mi) make Somerset Grand Hanoi Hotel a great place to stay when visiting Hanoi.

You’ll enjoy relaxing rooms that offer a flat screen TV, a kitchenette, and air conditioning, and you can stay connected during your stay as Somerset Grand Hanoi offers guests free wifi.

The hotel features a concierge, room service, and a coffee shop. Plus, Somerset Grand Hanoi offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, there is paid public parking available on-site.

While in Hanoi be sure to experience local shrimp favourites at Quan An Ngon, Madame Hien Restaurant, or Cau Go Vietnamese Cuisine Restaurant.

If you are interested in exploring Hanoi, check out one of the government buildings, such as Post Office Ha Noi and Vietnamese National Assembly.

Enjoy your stay in Hanoi!

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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Safe
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Vietnamese
1,198Review34Q+A100Room tips

Reviews
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Traveller rating
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Anna L wrote a review 8 Apr
3 contributions
Excellent apartment-style hotel in bustling Hanoi. We appreciated being able to spread out in all the space (two bed apartment) and it was great to have access to a kitchen to make the family simple breakfasts. Supermarket is right downstairs and the location is within reach of plenty of sights. We used Grab to order taxis even for sights a km away because they're so cheap and the roads are so hectic we preferred to avoid too many crossings. Downsides: poorly sealed windows so you can feel the heat coming through and plenty of noise from the busy road downstairs. We had 2 rooms because we stayed on 2 separate occasions. The first room was ok but fairly tired, but the second felt a lot fresher. So the room standard possibly varies a bit. Upsides: Restaurant was a pleasant surprise - burger was the best our son had in Vietnam. Standard expensive hotel prices (heaps more than Hanoi cafes outside!) but with very tired kids it was fantastic to have good food in a nice setting right downstairs. Pool was big and a great feature, but it's so noisy with the street outside that it wasn't relaxing to hang around beside it.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 6 days ago
Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely Nguyen Mai Huong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roam49540701424 wrote a review 8 Apr
2 contributions
The place is perfect if you are staying with family, the room is so comfortable and the staff is so friendly. The kitchen is fully equipped with the utensils and even the detergent is provided. The location is very near to the old quarter area but no worries, because convenient store is just at the 1st floor of the hotel.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 6 days ago
Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashton C wrote a review Mar 2024
Southampton, United Kingdom3 contributions1 helpful vote
Nice set up, and great location. Right next door to the ‘Hanoi Hilton’ museum, and a 15 minute walk to the hectic fun of the old quarter. Staff are very friendly and helpful with any queries or requests. Kids loved the pool facilities. Room was a great size, clean and comfortable.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 1 week ago
Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely Nguyen Mai Huong Residence Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Noelle wrote a review Mar 2024
2 contributions
The room was very well suited for our family, it was very clean and spacious. It was greag to come back after a long day of sightseeing. Not only that, but all of the staff members were very accomodating and polite. The Somerset hotel made our stay in Vietnam even more enjoyable!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 2 weeks ago
Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eun joo L wrote a review Mar 2024
1 contribution
My ftwo riends and I stayed here 3nights 4 days. We were very satisfied to stay here. In fact, we resrved Holongbay cruise tour in Klook enen though the tour was confirmed but the local tour miseed our reservation. We were so confused because we were supposed to take a whole day tour and then go to airport to take tomorrow's airplane at 1:30am. Our tour was canceled but Somerset Hotel staffs (Blaine, Luthour and Aimee Diep) helped me to call to the local tour agency and find out their mistake. And helpd us to arrange a tour to go to Halongbay cruse tour that my friends were so expected to go. I really appreciate the staffs (Blaine, Luthor and Aimee Diep) to help us to fund an alternative. Great 👍 👌
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely Nguyen Mai Huong Residence Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ssunny Kothaari wrote a review Mar 2024
Mumbai, India118 contributions47 helpful votes
The stay for our family was perfect. Blaine, Luther, Aimee & Diep helped is in seamlees check in and check out process and were very helpful in guide us with the city attractions. Thank you so much. Will visit again here when i come next to hanoi
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abdul Rahman Al Balushi wrote a review Mar 2024
Oman16 contributions4 helpful votes
Very clean hotel. Excellent location. Just walking distance all tourist attraction areas. 5 star facilities. Comfortable, large rooms. All Hotel staff very professional, very helpful, very kind. Special thanks to front office staff Luthor, Bevis , Anna and Nina. They did their level best to make our stay most comfortable. We feel Somerset Grand Hanoi our home .We definitely recommend this hotel everyone
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dear Valued Customer, Thank you for taking the time to share your stay experience at Somerset Grand Hanoi. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivate us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, NguyenMai Huong Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manoj N wrote a review Mar 2024
2 contributions1 helpful vote
Staying at Somerset Hotel was like being at home - but with extra comfort. The standout feature of this hotel is its exceptional staff—they were simply amazing, always courteous and willing to help. Jasmine, the customer relations manager, went above and beyond to ensure a wonderful experience. I particularly enjoyed the tour to the Museum of Etymology organized for guests over the weekend—it was a delightful addition to my stay. The hotel's facilities were well-maintained and managed with professionalism. As for the buffet spread, it was diverse and delicious, with new dishes introduced regularly. Overall, Somerset Hotel exceeded my expectations with its warm hospitality and top-notch amenities.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dea Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely, Nguyen Mai Huong Residence Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee04272114207 wrote a review Mar 2024
1 contribution
It was a great stay. Also, you get everything right from different food options to things to buy needed for daily consumption. The staff had been exceptional. I was travelling with a small kid and they had been so helpful. I would like to thank Jennie, Aimy, Irene, Bao and every other staff member who made sure that we had a very comfortable stay
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manger
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MHSGP wrote a review Mar 2024
Singapore, Singapore9 contributions11 helpful votes
We came here as we needed a room with three bedrooms. Served our needs but property is getting a bit old. But location is good and the food at Jaspas is good. Japanese restaurant at the adjoining shopping centre is also good. Overall a pleasant experience
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Huong Nguyen, Other at Somerset Grand Hanoi
Responded 3 weeks ago
Dear Valued Customer, Thank you for your review. It was our pleasure to have you stay with us. We appreciated your feedback and look forward to welcoming you back. Your sincerely Nguyen Mai Huong Residence Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£80 - £109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset grand hanoi hotel hanoi, somerset grand hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
185
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SOMERSET GRAND HANOI - Updated 2024 Reviews (Vietnam)

Frequently Asked Questions about Somerset Grand Hanoi
Which popular attractions are close to Somerset Grand Hanoi?
Nearby attractions include Smile Travel Agency (0.3 miles), Collective Memory (0.3 miles), and The Craft House Cathedral - Souvenir & Gift Shop (0.3 miles).
What are some of the property amenities at Somerset Grand Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Somerset Grand Hanoi?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Somerset Grand Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Somerset Grand Hanoi?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Somerset Grand Hanoi?
Conveniently located restaurants include Ding Doong Restaurant, Botan Bar & Dine, and MAY TRE DAN Restaurant.
Are there opportunities to exercise at Somerset Grand Hanoi?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Somerset Grand Hanoi have airport transportation?
Yes, Somerset Grand Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Somerset Grand Hanoi located near the city centre?
Yes, it is 0.6 miles away from the centre of Hanoi.
Are any cleaning services offered at Somerset Grand Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Somerset Grand Hanoi offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.