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Somerset Grand Hanoi

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Somerset Grand Hanoi
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581 Reviews from our TripAdvisor Community

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Showing 478: English reviews
Reviewed 1 week ago

We booked a two-bedroom apartment for a night in December 2016. This hotel is definitely value for money. The apartment is spacious, clean and well-appointed (but not ultra-modern), especially for the price. The location is quite central and most places of attraction are nearby. The restaurant has a wide menu. I would definitely choose the place again.

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Helpful?
Thank Kaushiki S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Kaushiki S It was indeed a great pleasure to have welcomed you to Somerset Grand Hanoi. I am glad to hear that you enjoyed most aspects of your stay with us. Thank you for your positive reviews on our spacious apartment, strategic location, facilities and standard of cleanliness. Among all, I am very pleased that you have taken the...

Reviewed 1 week ago

We are staying here for three weeks. We have a three bedroom suite with two bathrooms. The suite is clean and is serviced every day. The living room and dining room are spacious enough to accommodate our two young grandchildren. There is a bathroom with a walk in shower. The supermarket in the mall on the first floor is well...

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Helpful?
Thank Kittypetersen
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Kittypetersen It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. I am so happy to hear that our service, spacious apartment, facilities and amenities have made a positive impression of your stay. Thank you also for noting the convenience of the fully equipped kitchen and I am glad you made you of...

HK
Reviewed 1 week ago

Small super market is located at ground floor, also some resturants. Breakfast is good although not much choice, reasonable price. Kitchen lighting need adjust to bright more. Inside room door is loose and made sound all the night.

Review collected in partnership with this hotel
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Helpful?
Thank eexposer
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear eexposer, Thank you so much for your recent visit to Somerset Grand Hanoi. I am happy to read that you like the supermarket on site, restaurants and facilities. At the same time, I have noted your observations and suggestions for improvements. Once again, thank you for your review and we hope to be given another opportunity to serve you...

Hai Phong, Vietnam
Reviewed 2 weeks ago

all staff are very friendly. receptionists are always willing to help customers. room is spacious and cozy. coffee, mineral water, tea and fruits were set up for free. the restaurant on 4th floor of hotel is also very good.

Review collected in partnership with this hotel
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Helpful?
Thank loan2017
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear loan2017 It is so wonderful to read you had such a wonderful stay at Somerset Grand Hanoi. Thank you for recognizing the service of our associates and I am also most pleased to learn our spacious apartment, amenities and Jaspas restaurant are meeting your expectations. Making our residents and guests feeling at home is what we strive to achieve...

Pacific Coast Australia, Australia
Reviewed 2 weeks ago

Good location, the apartment was quite large and offer pretty much everything that you need for a short stay. bathroom was quite mouldy and need paint work. The reception staff is good and quite professional. Expensive for Hanoi

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Helpful?
Thank BatonCanelle
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear BatonCanelle Thank you so much for your recent visit to Somerset Grand Hanoi. I am happy to read that you enjoyed our location, spaciousness of the apartment, amenities and amenities. Among all, thank you for recognizing the service of our associates as we always strive to make each and every guest has a memorable stay with us. At the...

Sinpapore
Reviewed 3 weeks ago

Excellent customer service, room is very clean and location is good very near to the tourist attraction. The hotel restaurant at the 4th floor was very nice and staff were friendly. Fast check-in and check-out.

Review collected in partnership with this hotel
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Helpful?
Thank lpc2017
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Ipc2017 It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. I am so happy to hear that our service, cleanliness and location have made a positive impression of your stay. We look forward to your return, whether for business or pleasure and hope that I can be of assistance in planning with...

Hanoi
Reviewed 3 weeks ago

Receptionists had bad attitudes and didn't smile once when we checked in. The girl with short hair was unfriendly and rude to my friends. She joked in bad language with her colleagues even when customers were there.

Review collected in partnership with this hotel
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Helpful?
Thank 298anhn
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear 297anhn Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations in certainly aspect of your stay. We take our guest's feedback very seriously and we will certainly look into your feedbacks for further improvements. I would like to assure you that all guests are...

Reviewed 3 weeks ago

Walking distance to a lot of attractions within the city limits. The staff are friendly, the room we had was spacious enough for 3 people but it will be nice if it gets a little updating and thorough cleaning especially the carpet along the hallway.

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Helpful?
Thank Yaman L
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Yaman L Thank you so much for your recent visit to Somerset Grand Hanoi. I appreciate you for recognizing the service of our associates and thank you for noting our strategic location to main attractions . At the same time, I am sorry if we had failed to meet your expectations in certain aspects of your stay. We take...

Reviewed 3 weeks ago

The rooms were good, the breakfast was very good. The hotel is centrally located very near the shopping area (walking distance) and you could walk around and see parts of the old city. The wifi works well and they provide a good travel service at the front desk. You could leave behind your luggage in case you are going on...

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Helpful?
Thank Manchillu
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Manchillu It was indeed a great pleasure to have welcomed you to Somerset Grand Hanoi. I am glad to hear that you enjoyed most aspects of your stay with us. Thank you for your positive reviews on our apartment, breakfast, strategic location, WiFi and our service. Your support and kind words meant a great deal to us. Once again,...

Cologne, Germany
Reviewed 3 weeks ago

Torn between rating of 3 or 4 rating because interior needs updating, especially bathrooms, lift, but overall leaning towards 4 because I enjoyed my stay very much. Great location, fantastic staff (especially Freddie, the hotel manager, who is incredibly patient, kind and professional), large rooms and fantastic breakfast.

Review collected in partnership with this hotel
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Helpful?
Thank Teresa S
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Teresa S Thank you so much for your recent visit to Somerset Grand Hanoi and. I am happy to hear about your positive review on our strategic location, staff, breakfast and spacious apartment. Above all, thank you for recognizing the service of Freddy. Indeed, he is one of our best associates and glad my team has brought our brand...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: £87 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct and Agoda so you can book your Somerset Grand Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#18 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset Grand Hanoi staff and other travellers.
13 questions
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Questions? Get answers from Somerset Grand Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose a higher floor as we knew traffic noise could be a problem.”
 of 5 bubbles Kittypetersen, 13 Feb 2017 | Read review
“Room door is too losse, it is made a sound when closure. ”
 of 5 bubbles eexposer, 11 Feb 2017 | Read review
“Ask for umbrellas while going out on foot during the rainy season.”
 of 5 bubbles Manchillu, 26 Jan 2017 | Read review
“hmm Maybe not on the street side// or room was 2006 so avoid 06/08 that area.”
 of 5 bubbles rkanj2016, 24 Jan 2017 | Read review
“Perhaps being on a higher floor would be quieter.”
 of 5 bubbles ExJen, 14 Jan 2017 | Read review
5 of 5