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Somerset Grand Hanoi

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Traveller (297)
Room & Suite (247)
Pool & Beach (41)
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Overview
  • Excellent54%
  • Very good36%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“washing machine”(68 reviews)
“tennis courts”(22 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (820)
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All reviewswashing machinebedroom apartmenttennis courtsfull kitchensupermarket downstairssmall supermarketgreat apartmentthe ground floordining tableold quarterliving areafamily stayhoa lo prisonmini martswimming poolquan an ngonlong stay
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211 - 215 of 654 reviews
Reviewed 28 December 2016

We stayed as a family - price is reasonable for two bedrooms, and the apartments are full furnished. Breakfast was included and was delicious and the restaurant staff were very friendly. However, overall the complex feels tired - the reception staff arent as professional as...More

Thank KayVee26
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 January 2017

Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review, Nov 19, 2016 Dear KayVee26 Thank you so much for your recent visit to Somerset Grand Hanoi and. I am sorry if we had failed to meet your expectations in certainly aspect...More

Reviewed 23 December 2016 via mobile

Having stayed in a few of their properties in the past , I have opted for this apartment during my family's short stay in Hanoi. I am relatively familiar with Hanoi and the location is as central as one can asked for , plus Somerset...More

Thank Ernest C
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 January 2017

Dear Earnest C Warmest season's greetings from Somerset! It was indeed a great pleasure to have welcomed you to Somerset Grand Hanoi. First of all, thank you for recognizing our Somerset brand! I am glad to hear that you enjoyed most aspects of your stay...More

Reviewed 22 December 2016 via mobile

Stayed here with family (3 children). Room was spacious, with fully furnished kitchen, washing machine etc. Felt like home stay. Location on hai ba trung n hoa lu junction. Walking distance to old quarter n hoan kiem lake n west lake. Supermarket below was useful...More

Thank GohYH93
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 January 2017

Dear GohYH93 Warmest season's greetings from Somerset! Thank you so much for taking the time to share your positive impression about your recent stay at Somerset Grand Hanoi. It is wonderful to learn that your family enjoyed your stay with us. Thank you for mentioning...More

Reviewed 21 December 2016 via mobile

We stayed here two nights to begin our holiday in Vietnam. We couldn't have asked for a more comfortable start! The rooms were lovely and the staff were more than helpful. The kids loved the included buffet breakfast. The hotel is in a convenient location...More

Thank Kirsty H
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 January 2017

Dear Kirsty H Warmest season's greetings! It is so wonderful to read you had an excellent stay at Somerset Grand Hanoi. We truly appreciate your positive reviews on our apartment, breakfast, facilities and strategic location. Thank you for recognizing the service of our associates and...More

Reviewed 21 December 2016 via mobile

Family of 4 stayed here for 4 nights in total. Spacious, clean and good location, strong & hot showers and wifi. And it was such great value! The cleaning lady was also v meticulous in the daily clean up which was great. Furthermore, the breakfast...More

Thank BeadyEyes
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 January 2017

Dear BeadyEyes Warmest season's greetings from Hanoi! It is so wonderful to read your generous review on your recent stay at Somerset Grand Hanoi. Thank you so much for mentioning Somerset Grand Hanoi is value for money! Your kind words and compliments are most encouraging...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$104 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#28 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#28 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (297)
Room & Suite (247)
Pool & Beach (41)
Dining (21)
Amenities (16)
Family and Play Areas (2)
Questions & Answers
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ssurenderkumars
24 March 2018|
AnswerShow all 2 answers
Response from Sou Yee Jessica T | Reviewed this property |
Sorry I didn’t know there is such service, I m sure u can ask google...
0
Votes
ssurenderkumars
24 March 2018|
AnswerShow all 2 answers
Response from Tripster_Aus | Reviewed this property |
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a... More
1
Vote
ItsTheVibeItsTheMabo
23 February 2018|
AnswerShow all 3 answers
Response from Sou Yee Jessica T | Reviewed this property |
I see a pool in the Agoda website, pls email the hotel if the pool is still under renovations. I was there in the winter n was raining so I did not use the pool. 😃
0
Votes
Room Tips
"Avoid this hotel if you do not want to open the lobby toilet for your friend who come to the hotel to see you."
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"The street can be very noisy starting early in the morning, If you want to sleep late get a room higher up."
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"Try to choose a higher floor away from the noise of the street and construction"
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"Prefer if there is separate lifts for residents... Gets crowded when tour groups head for the restaurant"
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