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New Star Hotel Hanoi

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51 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Montreal, Canada
Reviewed 4 April 2014

The hotel is well situated next to the famous lake where we enjoyed the ambiance. Everything is readily accessible. The restaurants nearby are wonderful treats. Good breakfast, warm service, the staff is very helpful and the price is affordable. Thomas Nguyen has also organized a beautiful trip for us covering the whole country from north to south (Mai Chau, Halong...

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1Thank Raymond C
Melbourne, Australia
Reviewed 29 March 2014

I booked this hotel through Hotels.com in Sept 2013 and then arranged directly with the hotel via email for airport pickup plus notified them our train tickets would be delivered to reception. On arrival I was pleased to find the tickets waiting for us and the room as pictured on the website. However I was extremely disappointed to find that...

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1Thank Adrianne K
London, United Kingdom
Reviewed 28 March 2014

The staff here are wonderful...the service is great..but the stench of damp in the elevator is revolting...please sort this out quickly!...you are too good a place to allow this unfortunate smell! They helped us plan tours and were very friendly.

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1Thank alfred D
Hong Kong, China
Reviewed 22 February 2014

We spent 4 nights over the lunar new year, beginning from new year's eve. The receptionist said he was sorry that there was no one to clean up because it was new year, but promised the room would be cleaned the next day. No, the room had never been cleaned for the entire time we stayed there, and no clean...

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1Thank Cat2014HK
Gothenburg, Sweden
Reviewed 22 February 2014

We booked the room at New Star Hotel by coincidence based on the great location in the old city and the good price. When arriving jetlagged we were warmly greeted by all the staff and were happy about the family room we received. We are travelling with our two children (11 and 13 years old) and they too were happy...

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Thank Family_Kj2014
Stockholm, Sweden
Reviewed 19 February 2014

The hotel has a good location in the centre of Hanoi, and we appreciated the personal service regarding organizing tours for us. We were taken care of from the first to the last day. We can recommend the hotel and we also liked the buffet breakfast.

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Thank Sven1947
Cologne, Germany
Reviewed 19 February 2014

All the staff was very polite and courteous. On the day my friend had his birthday they surprised us with a birthday song and a lovely cake. When we got sick because of bad oysters we ate at a local restaurant they directly went to the pharmacy with us to get some medicine. 10 minutes later one of the staff...

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Thank TorHein
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Mr Torsten Heinen, Thank you very much for staying at New Star hotel. We wish all best to you. We were so worry because of problem made by bad oyster what your girl friend ate from the street. We did all our might to help her and fortunately, she felt much better. During guest's stay, we always pay attention...

Exeter, United Kingdom
Reviewed 16 February 2014 via mobile

This hotel is fantastic. I booked in and was given a very warm welcome by the staff. The director (Thomas) sat with me and arranged a tour of the whole country including: Hanoi, Halong bay, Sapa, Perfume pagoda, Hue, Hoi An, Nha Trang, Siagon, finishing with a trip down the Mekong Delta to Cambodia. I needed a coat as Halong...

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1Thank Sphopk
Newcastle upon Tyne, United Kingdom
Reviewed 9 February 2014 via mobile

We got a pretty good deal at new star we paid $14 per night including breakfast for a nice spacious double room with private bathroom which had a bath and hair dryer! Nice treat for a traveller. We negotiated for the price, they'd initially tried to charge us $25. The room also had tea and coffee facilities, fridge and cable...

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2Thank Lou L
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Sir, Firstly, thank you very much for choosing to stay with us and sharing your experience on Tripadvisor. We wish all best to you. During your stay, we tried so much to make you feel happy, satisfy with our service. We always pay much attention to take care of guests, give better and honest service for the guest so...

Seoul, South Korea
Reviewed 30 January 2014

i'm really happy i stayed in New Star Hotel. Everything-service, rooms, location, cleanliness, etc.-is perfect. Because the hotel is located at Hang Thung street, it's perfect for exploring the vibrant Old Quarter, Hoan Kiem Lake and St Joseph Catheral, etc.The rooms are not overstocked and has nice hot shower. Also, beds and towels are very clean and comfortable. Every staff...

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1Thank You Jung H
NewStarhotel H, Manager at New Star Hotel Hanoi, responded to this review

Dear Youjung Hong, On behalf of New Star hotel, I want to thank you very much for staying at our hotel and reviewing us on Tripadvisor. Please send my regard to every one in your family. I'm very impressed about you and your family during your stay in Hanoi. All of us tried so lot to offer you a pleasant...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hanoi New Star hotel is a NEW - 3 STAR HOTEL IN HANOI, Vietnam, perfectly situated in the heart of Hanoi's ancient streets, very close to Night market and Dong Xuan market. The famous Hoan Kiem Lake (Sword Restored Lake) is just a minute's walk away. The hotel is very convenient for guests with shopping and banking needs, and there are plenty of eating and entertainment around. ... more   less 

Additional Information about New Star Hotel Hanoi

Address: 35 22, Quan Thanh | Ba Dinh Dist, Hanoi 10000, Vietnam (Formerly Crystal Hotel Hanoi)
Region: Vietnam > Hanoi
Price Range: £22 - £46 (Based on Average Rates for a Standard Room)
Number of rooms: 22
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Questions & Answers

Questions? Get answers from New Star Hotel Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When making a booking, please inform about your plans, so you can get your tours organized.”
 of 5 bubbles Sven1947, 19 Feb 2014 | Read review
“They have triple room, quite large , enought for us parent with 2 young children. Choose rooms on higher floor, are quieter.”
 of 5 bubbles turh2014, 17 Jan 2014 | Read review
“if you want view choose with balcony and you can choose inner room for depeds on what you need most.Just let the reception handles your request.”
 of 5 bubbles 859luciab, 7 Oct 2013 | Read review
“You must require a room with window. I think it's better.”
 of 5 bubbles 993lisan, 24 Sep 2013 | Read review
“Deluxe room”
 of 5 bubbles Elena1010, 11 Sep 2013 | Read review
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