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Heart Hotel

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#100 of 574 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Heart Hotel
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245 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Reviewed 5 days ago NEWvia mobile

We enjoyed our stay at Heart Hotel. The service was very friendly and the location was a great base for exploring the old quarter. We booked a Lake View room which was spacious as well giving us a balcony with panoramic views of the lake.

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Helpful?
Thank Rosie K
Reviewed 6 days ago NEWvia mobile

My husband and I were well looked after, by the very helpful and friendly staff, on our 5 different stays at Heart Hotel. Michael had all our tours booked for us, before we arrived in Hanoi. He made sure everything was to our liking and even rang the hotel in Sapa, to see if we were okay and happy with...

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Thank Jenny W
Reviewed 1 week ago via mobile

Stayed here after being transferred from their sister hostel Heart Hostel. Felt like a downgrade despite friendly staff and clean rooms. Bathroom is outdated but fine. HUGE rooms which was a nice change from smaller private rooms that we are used to. Only reason we would not stay again is that we felt was a bit overpriced. Also booked in...

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1Thank Georgia T
Reviewed 1 week ago via mobile

Firstly the staff were very welcoming and although I arrived a lot earlier than the check in time, they prepped my room straight away so I could go in. They all speak good English and arranged for me to have an earlier breakfast as I had to leave early . The room was nice and clean with a really comfy...

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Thank Joshos4342
London, England, United Kingdom
Reviewed 1 week ago via mobile

We stayed several nights at the Heart Hotel and his sister Heart Hostel in Hanoi. From the booking through to our departure, I can only praise the staff, especially Michael the day manager, for their incredible level of service. From arranging airport transport, excursion to Halong Bay, transferring our luggage to their sister hotel and offering us breakfast and a...

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Thank Sabine B
Jersey City, New Jersey
Reviewed 2 weeks ago via mobile

Location for this hotel is pretty good. It's right next to the north side of Hoan Kiem lake which is where a lot of tourist activity is. Staff is friendly and there's a decent breakfast in the morning. You can walk to cha ca street for the popular Hanoi dish there. There are a number of establishments you can get...

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Thank BudgetJetsetter_com
San Diego, California
Reviewed 3 weeks ago

Heart Hotel is the best! The staff go above and beyond to make sure your stay in Hanoi is wonderful. We booked the best tours through Heart Hotel. The communication before arrival and during our stay was excellent. Heart Hotel staff arranged our visa on arrival for Vietnam which as quite confusing coming from the USA and reading about some...

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Thank Redpty
Sydney
Reviewed 13 December 2016

Service and facilities were of a high standard and the location in the Old Quarter could not be better. The staff went out of their way to be helpfull. The rooms are clean and comfortable and the air conditining worked well.

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Thank SydneyBill
Mentor, Ohio
Reviewed 12 December 2016

Great location in the middle of all the action at a fair price. The room could not have been cleaner. The breakfast that was included was the best in our two months of traveling through Southeast Asia. The best of all was the exceptional service. I booked months before arrival. The room was ready. I added airport pick-up later, and...

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Thank liveyourlife_12
Agusan del Sur Province, Philippines
Reviewed 10 December 2016 via mobile

Booked via Booking .com, who I use a lot as you dont pay until you reach the place that you have booked, hence no extra credit card charges although sometimes it's a few cents extra. Anywho..........management stuffed up and although I received confirmation by email that it's all good when we arrived after a long trip, it became a problem...

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1Thank Grant T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: £17 - £28 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, HostelWorld, Hotels.com, Agoda and Booking.com so you can book your Heart Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
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Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the 6th floor room looking out at the lake, beautiful!”
 of 5 bubbles Redpty, 27 Dec 2016 | Read review
“Third Floor or higher”
 of 5 bubbles johnlQ3215IH, 14 Nov 2016 | Read review
“Our room was in the 5th floor with view to the lake. Beautiful!”
 of 5 bubbles 137anettew, 5 Nov 2016 | Read review
“602 is best. if can't choose in odd number.”
 of 5 bubbles oakarom, 31 Oct 2016 | Read review
“Choose a room at the back of the hotel with a lake view”
 of 5 bubbles woody44, 21 Sep 2016 | Read review
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