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PARKROYAL Saigon

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PARKROYAL Saigon
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549 Reviews from our TripAdvisor Community

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Showing 456: English reviews
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Surrey, United Kingdom
Reviewed 3 days ago NEW

Park Royal Hotel was very good to Mum, being a stroke victim and wheelchair user, the hotel was very professional in dealing with Mum's special requests. The hotel was close to the airport. Although it was bit of a trek to the central sightseeing area there was free hotel transport we were able to avail this service to and from...

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Helpful?
Thank jeannetteth0ms0n
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear jeannetteth0ms0n, Thank you so much for your feedback. It was a pleasure to welcome you and your mum to PARKROYAL Saigon and I am very pleased to know that you enjoyed your stay. We look forward to welcoming you again soon. Regards Andrew

Los Angeles, California
Reviewed 5 days ago NEW

Staff was inexperienced. Checking in was slow and staff having difficulty in getting authorization from credit card company. We asked for quiet room and was given the only smoking room available . Toilet was dirty maybe room has not been was not be used by any guest for sometime. The porters were swearing in the lobby who could not care...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank CaSaigon
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear CaSaigon, Thank you for taking the time to share your feedback. I am terribly sorry to hear about your experience. What you described is definitely not in line with our room cleanliness standards or our standards for staff demeanour. After receiving your feedback through our PARKROYAL guest feedback channel, I replied requesting for additional information so that I can...

Helsingfors, Finland
Reviewed 1 week ago

Nice modern fancy hotel close to the airport in Saigon. Not necessarily the place to be to visit Saigon generally, it is a bit far from downtown. Clean and nice, it has a good pool as well, although the pool area is not as inviting and sunny as in some other hotels. This is a bit more business trip oriented...

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Helpful?
Thank Evigresa
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear Evigresa Thank you very much for your ‘great’ review. The team and I hope to welcome you again soon to PARKROYAL Saigon. Regards Andrew

San Jose
Reviewed 2 weeks ago

After 2 weeks of travel in Vietnam, we chose this hotel because of its proximity to the airport since we had a 7:30 AM international flight the next morning. But we got so much more than the convenience of its location. The staff at Parkroyal are phenomenal and go out of their way to assist you when faced with problems....

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Helpful?
1Thank kokokoh
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear kokokoh, Thank you for taking the time to share your experience at PARKROYAL Saigon with the TripAdvisor community. I am so pleased to hear that the staff were able to clean your bags and clothing and take care of the bad odour from the fish sauce. I could only imagine how unpleasant it would have been to return home...

Wisconsin
Reviewed 2 weeks ago

We had a very short layover at nearby Ho Chi Minh City airport made even shorter by the archaic ground services at the airport (35 minutes landing to disembarking!). The hotel driver was there as planned (even though it was 1:00 am). Quick trip to the hotel (maybe 7 minutes). Efficient check-in. Nice clean room. And most importantly, some decent...

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Helpful?
Thank DRLand
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear DRLand, Thank you for your review. Its great to hear that we were able to make your layover a little bit more comfortable. The team and I hope to welcome you again when you are next in HCMC. Regards Andrew

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

My wife and I enjoyed our stay very much here. The room, breakfast, pool, spa and staff were great. One staff member, Mr. Hai, really went above and beyond to make sure we had the best experience possible at Park Royal, and HCMC. I highly recommend staying at this hotel.

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Helpful?
Thank David B
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Greetings from PARKROYAL Saigon and thank you very much for your review. It’s great to read that you enjoyed your stay very much and special thanks will be given to Mr Hai for delivering great service. I hope to welcome you again soon. Regards Andrew

Reviewed 4 weeks ago via mobile

Friendly staff and efficient booking in. Lovely rooms but the usual horrid hotel bedsheets that are like plastic and make you sweat. Staff at the restaurant were not very attentive at the poolside tables so i went back to my room and ordered room service. Seems i was overcharged but nonetheless the holel is nice and close to the airport....

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Helpful?
Thank George P
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear George P Thank you for taking the time to write a review. I am sorry to read that you were not satisfied with the bed sheets, however I do hope that you were still able to get a solid night’s sleep. I would like to acknowledge your comment on the attentiveness of the staff at the poolside and advise...

Mexico, New York
Reviewed 4 weeks ago

One of my favorite hotels is the The ParkRoyal in Saigon. It is a great place to stay – actually it is a wonderful place to stay. It is close to the airport with a free airport transportation and free shuttle to city center and E-Town. The Garden Brasserie restaurant has an extensive array of choices and Lotus Bar is...

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Helpful?
2Thank sanscott
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear sanscott Thank you for your amazing review. It’s wonderful to know that you thoroughly enjoyed your stay and that you were able to relax, unwind and enjoy all of the facilities that PARKROYAL Saigon has to offer. I definitely agree that the Orchid Club Benefits are well worth the price! The team and I hope to welcome you again...

Singapore, Singapore
Reviewed 4 weeks ago

Clean and spacious room, well trained and polite staffs. Thumbs-up! Good food with restaurant of local food nearby. It's only 15-20 min drive from the airport. An excellent choice if your business is not at CBD.

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Helpful?
Thank Horace M
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear Horace M Thank you very much for your review. The team and I hope that we will be able to welcome you back again soon for another excellent stay! Regards Andrew

Mandurah, Australia
Reviewed 20 January 2017 via mobile

We stayed 3 nights. The hotel is ok but not the best Parkroyal we have stayed at. The staff are friendly and helpful. The beds are huge and comfortable. The hotel is a fair distance from the main tourist area and is probably more suited to business guests. Fortunately taxis are relatively inexpensive so getting anywhere was not too costly....

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Helpful?
1Thank Laura T
PARKROYAL S, General Manager at PARKROYAL Saigon, responded to this review

Dear Laura T, Thank you for your review and for your kind words about our friendly staff and huge beds. You are right that the hotel is not located right in the city centre. Most of our guests are travelers who wish to explore Ho Chi Minh City during the day and be able to escape the traffic, crowds and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
Garden Brasserie
Garden Brasserie
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
PARKROYAL Saigon is a 186-room hotel, the first atrium-style hotel in Ho Chi Minh City, conveniently located five minutes away from Tan Son Nhat International Airport. It is also within easy reach to Tan Binh Exhibition and Convention Centre (TBECC) and shopping areas such as Saigon Super Bowl, Parkson and Big C. PARKROYAL Saigon is the practical alternative to business and leisure travellers. All rooms from Superior to Suites offer complimentary high speed and wifi internet access. The Orchid Clubrooms offer Orchid Club Lounge access for complimentary afternoon and evening cocktails. Aside from the convenience of its location, PARKROYAL Saigon also offers guests a dining experience of both Asian and Western cuisines at the Garden Brasserie restaurant with a cool and refreshing view of our outdoor pool garden. Other facilities include a 300-seat ballroom, function rooms, Lotus Bar offering signature cocktails and wines for a relaxing evening and St. Gregory to indulge in a healthy lifestyle. ... more   less 

Additional Information about PARKROYAL Saigon

Address: 309B - 311 Nguyen Van Troi Street | Tan Binh District, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: £71 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Saigon 4*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Pan Pacific Hotels Group so you can book your PARKROYAL Saigon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Saigon Hotel Ho Chi Minh City
Hotel Style:
#7 Business Hotel in Ho Chi Minh City
#31 Luxury Hotel in Ho Chi Minh City
#39 Romantic Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Saigon staff and other travellers.
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Questions? Get answers from PARKROYAL Saigon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Orchid Club room had a separate sitting area from the bedroom. Very spacious!”
 of 5 bubbles kokokoh, 9 Feb 2017 | Read review
“As I mention go for club level”
 of 5 bubbles sanscott, 25 Jan 2017 | Read review
“Ask for high floor.”
 of 5 bubbles luv2travel19941953, 19 Jan 2017 | Read review
“Orchid Club Room worth the room rate especially complimentary airport transfers”
 of 5 bubbles BLUEWONDER1, 11 Dec 2016 | Read review
“Orchid Club level”
  • Orchid Club room
 of 5 bubbles Estrangeiro58, 1 Dec 2016 | Read review
5 of 5