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Vissai Saigon Hotel

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359 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Irvine, California
Reviewed 1 week ago

We were efficiently met on arrival at 23:00 to SGN by the hotel car. Our check-in was efficient and soon we were in a clean comfortable room. The morning breakfast was very varied and delicious. The staff helped us set up a tour in Ho Chi Minh City, and expedited our return to the airport. We look forward to returning...

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Helpful?
Thank Michele W
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Michele W, It was such a great pleasure to have you stay with us and thank you for sharing your experience on Tripadvisor. We are glad that our service, product and staff were able to help We also appreciate your strong intention to return with us and your recommendation to your friends, family and colleagues. We all look forward...

Phnom Penh, Phnum Penh, Cambodia
Reviewed 4 weeks ago

Normally when I stay at a hotel there is always one little thing that bothers me. This hotel had nothing. Everything was perfect. If I complain it's because the air conditioner was too cold but easy fix on that. Hot water, fast internet, friendliest staff I encountered in three countries. Great breakfast and lunch buffets. Comfortable beds, modern conveniences it...

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Helpful?
Thank Keith B
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Keith B, Thank you for choosing to stay with us and for sharing your experience on Tripadvisor. We are so glad that we were able to assist you in everything which is rated as perfect. I have shared your comments to the entire team to keep up with the good work. We are also delighted to hear you will...

Bangkok, Thailand
Reviewed 27 October 2016 via mobile

The room have more space than I expect. Locate beside main street to Tan Son Nhat International airport. There are not shop or mini mart nearby the hotel. Fair buffet breakfast. All staffs have ton of service mind.

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Helpful?
Thank BkkOpera
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear BkkOpera, Thank you for sharing your review on Tripadvisor. We are delighted to hear our rooms are more than expectation and we are proud to be near the airport which is good for transit and stay over. We are even not far from the city center which is 8 km away. We are also happy our staff were able...

Reviewed 8 October 2016 via mobile

Staff friendly. Free spa or payable massages . Rooms large. My room has only a shower but rooms with baths also available. Breakfast is very good and wide ranging. Menu prices at restaurant very reasonable . Only 3km from airport so close to everything

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Helpful?
Thank Stuart W
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Stuart W, Thank you for having chosen to stay with us. We are delighted to hear our staff were friendly and you rated our rooms, service and price as good/positive. We are also glad that you saw us as close to everything in terms of location. We all look forward to welcoming you again in the future on your...

Reviewed 3 October 2016 via mobile

This hotel is truly a first class hotel in every aspect, the buffet restaurant was great with many delicious dishes, friendly staff. One complain only the facilities of massagers Spa etc , Yes was ok, but the front desk personnel lacks any knowledge of English and it's annoying especially when you ask for a 90 minute complete massage and only...

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Helpful?
3Thank Lilla R
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Lilla R, It was a great honor to have you stay with us and thank you for having chosen Vissai Saigon Hotel on your recent visit to Ho Chi Minh City (formerly Saigon). We are glad you rated us as a first class hotel and the buffet provides you with many delicious dishes. We are sorry to hear about...

Portland, Oregon
Reviewed 25 September 2016 via mobile

This is the fourth time I dropped by and stayed for only one night after a long flight and checked in late after midnight. The welcome service is bad. Check in time was taken so long. The fitness center was closed, I had to request front desk to open. No service at swimming pool, no pool towel was available. I...

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Helpful?
1Thank Anh P
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Anh P, Thank you for supporting us from time to time and for sharing your experience on Tripadvisor. We are sorry to hear the welcome and check-in was not as expected. Hotel industry experts shared that the general amount of time for a check-in should take 2-3 minutes. Our system record showed that your check-in process was shortened thanks...

Hong Kong, China
Reviewed 21 September 2016

I would have given the hotel a 'very good' rating, however, our check-in experience was deplorable. As most travelers to Vietnam will know, there is a law in Vietnam which states that a Vietnamese citizen cannot stay overnight in a room with an non-Vietnamese citizen unless proof of marriage is provided. This info was specifically stated in the email confirmation...

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Helpful?
2Thank ScottSKC
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear ScottChiesa, It was a great pleasure to have you stay with us on your recent visit to Saigon. We are glad you rated our other services as reasonably good and sorry that there was a check-in issue relating to the stipulation of relevant law and probably the expression of the matter. Please note that we put guest satisfaction seriously...

Hong Kong, China
Reviewed 7 September 2016

We stayed at the hotel for two nights. Hotel is located a 10 minute drive from the airport. The taxi counter charged us VND150,000 for a taxi to the hotel. We subsequently found it it should have been about half that on a meter. Rooms are large and reasonably modern. Bathroom has shower, no bath. Bed is firm and pleasant....

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Helpful?
Thank Glyn T
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Glyn T, Thank you for sharing your experience here on Tripadvisor. We are proud to be an airport hotel with convenient moving. We are sorry to hear you were overcharged by the taxi. For your and probably all other guests’ information, big taxi companies have a representative guy at their airport station who will give you a tag upon...

Dublin
Reviewed 5 September 2016

I use this hotel regularly when visiting HCM. It is very convenient if you have an early morning flight as the airport is about 10 minutes by taxi. Clean, good facilities, excellent staff and great value.

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Helpful?
Thank Adrian C
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear jac943, Thank you for reviewing us on Tripadvisor. I would like to express our sincere thanks and appreciation to your on-going support regularly. We are happy that you found us as in a convenient location for transit/early flights and that our hotel is clean, with good facilities, having excellent staff and offering great value. I have shared this to...

Reviewed 2 September 2016 via mobile

We arrived late for an early flight to the airport the next day for one of our group and the rest check out at midday. We had dinner in the restaurant and were forced to pay then as the lady at reception had told restaurant she though we would 'run away without paying' in the morning. Tried to talk to...

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Helpful?
Thank Janelle R
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Janelle R, Thank you for taking the time to review us on Tripadvisor. It was a great pleasure to have you stay with us. It came to my attention from your case there was a misunderstanding on the words communication and that as there was no guaranteed deposit made for other hotel services we informed you of paying by...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 

Additional Information about Vissai Saigon Hotel

Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Region: Vietnam > Ho Chi Minh City
Price Range: £56 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#31 Business Hotel in Ho Chi Minh City
#33 Family Hotel in Ho Chi Minh City
#37 Romantic Hotel in Ho Chi Minh City
#38 Spa Hotel in Ho Chi Minh City
#46 Luxury Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Vissai Saigon Hotel staff and other travellers.
10 questions
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Memphis, Tennessee
Irvine, California

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Questions? Get answers from Vissai Saigon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If my room was an example then all the rooms are great...”
 of 5 bubbles KeithB27, 10 Nov 2016 | Read review
“High floor is def better”
 of 5 bubbles 90glynt, 7 Sep 2016 | Read review
“Best views over the city from upper floors.”
 of 5 bubbles rosemaryp370, 9 Jul 2016 | Read review
“Best rom you can get is not going there.”
 of 5 bubbles jd25sa, 4 Feb 2016 | Read review
“Shower head a little low.”
 of 5 bubbles anthonymE165SX, 10 Oct 2015 | Read review
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