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Muong Thanh Holiday Hue Hotel

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Muong Thanh Holiday Hue Hotel
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457 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Reviewed 1 week ago via mobile

I spent 1 night here and disappointed. The room i was in overlooked the river which is a lovely view not taken full advantage of by such small widows. The room was right next to the lifts which in my experience is a lousy room to have. The rooms furnishings were dated and need an upgrading. In fact the areas...

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Helpful?
Thank Matthew R
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Matthew R, Thank you for your comment! Firstly we would like to say sorry for any inconvenience may caused during your stay! We never wish our dear customers left the hotel with the feeling like that and we feel really bad. The room you stayed is premium deluxe room which is one of the best view room in our...

Tokoriki Island, Fiji
Reviewed 1 week ago

We stayed in Hue city for 02 nights as a part of our trip in Vietnam and we believed that we choose the right one hotel to stay. This hotel has an ideal location, very close to the river to take a walk in the morning and the evening, close to the boat station if you like to take a...

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Helpful?
Thank finmay84
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear finmay84, Thank you for your comment! To be honest that there is nothing better than receiving good feedback from our dear customers every morning. It is more than words, it is the flame to burn all our hotel employee passion of work. We always remind all employees that one thing we like to get from customers the most is...

Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago

We continue to choose another hotel in group of Muong Thanh and it not make us down. After our trip in Hanoi, we come to Hue city by train in the morning and it is just take us 05 minutes to go to hotel by taxi. It is very convenient after a long trip on train. We are fully surprise...

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Helpful?
Thank tomaillen05
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear tomaillen05, Thank you for your comment! Everytime we received good feedback from our dear customers, we have better motivation to work harder and harder. Sometime the good result come from work passion and your feedback is really useful for it. However it does not mean that we only like the good comments, the bad feedback also show us what...

newyork
Reviewed 3 weeks ago via mobile

I found the staff very attentive , helpful and friendly when I stayed. I loved the fast service at check in. I enjoyed the room itself and everything was perfect.the room was huge ,comfortable,it had a great view of the river.the wifi ok.Breakfast including western and local food.The bar on eleventh floor overlooking the river and surrounding area with great...

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Helpful?
2Thank paradise082
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear paradise082, Thank you for your comment! Even it is a short comment but it is really the value reward for all hotel employees. All we try to do is making our dear guests stay become unforgetable in the positive way. Once again, we all know that the most important asset in this hospitality is human. Luckily we did have...

Reviewed 3 weeks ago via mobile

My friend and I had 2 lovely nights stay at this hotel. Comfortable beds,clean room with bacony, yummy breakfast in the restaurant on eleventh floor with fantastic views of Hue, great location for lots of nearby restaurants .The staff are all extremely friendly and helpful, all of them speak English very good. Would highly recommend.

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Helpful?
2Thank Qh C
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Qh C, Thank you for your comment! It is happy to know that you was satisfied with your stay at our hotel! The priority for all hotel's staffs is make our dear guests feel happy when enjoying the stay in Hue city. We normally organize the breakfast buffet at second floor, however sometime we also change the location to...

Brisbane, Australia
Reviewed 18 October 2016

On the river, high up on the 8th floor with a great view of the mountains in the west and the huge flag in front of the old citadel. This is a great hotel and I'm usually reserved when recommending Vietnamese hotels. My only criticism might be that some of the buffet breakfast was cold and that night the red...

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Helpful?
Thank Rob D
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Rob D, Thank you for your comment! We believed that you did enjoyed your time at our hotel as well as Hue city. Our hotel has advantage due to the good location and high enough for our dear guests can enjoy the city view when staying at the room in high floor (specific deluxe river room as you mentioned)....

Kuala Lumpur, Malaysia
Reviewed 18 October 2016

We stayed at this hotel for 03 nights! We really love to travel and experience some cities which are famous for history feel a little bit ancient. This hotel is really a perfect choice for us because of its ideal location. From this hotel, we can access many tourists attraction very easily. We have a large room due to the...

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Helpful?
Thank liamsamon15
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear liamsamon15, Thank you for your comment! Whenever receiving the good feedback from dear customers, hotel's employee will have stronger motivation to keep moving forward and proving the better services. We really happy to know you did have good time in Hue city. Hotel located in the ideal location so it is very convenient for accessing any tourists place in...

Hoi An, Vietnam
Reviewed 13 October 2016

The hotel looks new but my room's amenities looks downgraded especially bathroom products. The staff's English in general are bad, they even didn't fully catch what I mean and I had to repeated several times. My overall feeling at the hotel is unfriendliness from the staff.

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Helpful?
Thank Vivian N
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Vivian N, Thank you for your comment! We feel really sorry for your bad feeling! Trying to achieve the highest satisfaction from our guests is the priority target for all hotel 's employees. For the bathroom amenity, we do not know which exactly you like to mentioned but we also care a lot about this. We have plan to...

Kuala Lumpur, Malaysia
Reviewed 12 October 2016

My friends and I stayed there for 2 nights and we had a fantastic stay. The hotel is very close to the Perfume River and plenty of restaurants and shops within a few minutes walk. We enjoyed eating in a few restaurants nearby and had an evening stroll by the river. The staff were friendly, helpful and polite. Almost everyone...

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Helpful?
Thank Thila K
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Thila K, Thank you for your comment! Your comment will be the best reward for all hotel's staffs because it proves that we are on the right way. In this hospitality industry, we try our best to make our dear guests feel satisfied with our services. and every good feedback we got from customers is always the best motivation...

Reviewed 9 September 2016

We did experience many different hotels in Vietnam and this is the bad experience ever. The facility is quite good but the service is not good at all. We're from Danang and we were very excited with our journey to Hue city. From the first moment I came to the hotel, my impression was the unfriendly faces of the receptionists.They...

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Helpful?
Thank Ori P
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review

Dear Ori P, Thank you for your comment! You are absolutely right about the hospitality industry. We feel really sorry for your experience in our hotel. We confirm that Smile is the easiest thing we can do for our guests. We really do not understand what happened with our hotel employee in your case but it is no excuse, it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Muong Thanh Hue Hotel (former name:Gerbera Hue Hotel) is a 108 contemporary-room hotel, located conveniently in the center of the city with a superb location by the river, the hotel provides an awe-inspiring panoramic view of the city of Hue, the picturesque Perfume River and Trang Tien Bridge from the hotel’s guestrooms. ... more   less 

Additional Information about Muong Thanh Holiday Hue Hotel

Address: 38 Le Loi Street, Hue, Vietnam (Formerly Mercure Hue Gerbera)
Region: Vietnam > Thua Thien - Hue Province > Hue
Price Range: £37 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Muong Thanh Holiday Hue Hotel 4*
Number of rooms: 108
Reservation Options:
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Hotel Style:
#3 On the Beach Hotel in Hue
#14 Luxury Hotel in Hue
#16 Spa Hotel in Hue
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Questions & Answers

Here's what travellers have asked, with answers from Muong Thanh Holiday Hue Hotel staff and other travellers.
6 questions
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Questions? Get answers from Muong Thanh Holiday Hue Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the river view rooms or you'll end up looking over just another Vietnamese town”
 of 5 bubbles RobD598, 18 Oct 2016 | Read review
“Rooms face to the river have better views”
 of 5 bubbles VivianN965, 12 Oct 2016 | Read review
“A river view is a must”
 of 5 bubbles StuartM259, 24 Aug 2016 | Read review
“King-size bed is great!”
 of 5 bubbles 81jackz, 15 Aug 2016 | Read review
“Lovely views, ask for a room on a higher floor.”
 of 5 bubbles miss_nml, 28 Jul 2016 | Read review
5 of 5
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