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Alba Hotel

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#57 of 120 Hotels in Hue
Certificate of Excellence
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Alba Hotel
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60 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Bratislava, Slovakia
Reviewed 1 week ago via mobile

We stayed 2 nights in this hotel when visiting Hue. The hotel has been recently refurbished, the room was clean and nicely decorated. The staff was very helpful and helped us arranging our transfer to Hoi An. The hotel is within walking distance of many food options and is far enough to be very quiet (which was so great after...

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Helpful?
Thank Adline11
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Hotel on Tripadvisor. We appreciate your feedback and we are pleased to hear that we could exceed your expectation. At Alba Spa Hotel, we strive to provide our guests with the best of the hospitality services. We look forward to welcoming you back to our hotel on your next...

Sydney, Australia
Reviewed 8 August 2016

have stayed at both Alba and their sister hotel Alba Spa. Latest booking was for 2 nights at Alba. Arrived to find one inexperienced receptionist checking-in a bus load of Vietnamese tourist. She was struggling. An in-house masseuse had to help her. Receptionist told me "management said rate has gone up" and that they could only do original/booked rate, without...

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Helpful?
Thank DPXR2
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review regarding your experience with our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. While we did speak regarding your prior stay, your feedback on why you were not satisfied with receptionist inexperience. She was busy with...

Winchester, United Kingdom
Reviewed 8 August 2016 via mobile

We stayed here for on night while in Hue. We chose it mainly because it had easy access to the station. Lovely spacious and clean room, freshly painted. A huge super king bed in our room, 3 singles in our daughters. Breakfast was served on the top floor overlooking the city. It stated buffet but they offered a la cart....

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Thank TropicalWanderlust
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Spa Hotel on Tripadvisor. We appreciate your feedback and we are pleased to hear that we could exceed your expectation about the room, breakfast and our great Cafe 12. Your wonderful compliments have been gladly shared with the whole team as such comments will surely motivate all of us...

Aiea, Hawaii
Reviewed 10 April 2016

The hotel is located in a older part of Hue. if you look around the area you can see a lot of older buildings like the hotel, You can tell this area has history, The hotel is of French architecture, with vintage wood interior. but with modern amenities. The rooms were clean, and staff service was great, The breakfast buffet...

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Helpful?
Thank LAI-KDT
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your stay. We appreciate the positive notes about our staff and facilities and we are pleased to hear that we could exceed your expectation. At Alba Spa Hotel we strive to provide our guest with the best of the hospitality service. Again thank you and we look forward...

Selangor, Malaysia
Reviewed 22 March 2016

I stayed 2 nights here at this hotel. It's located next to the wet market. Accessible to banks, ATMs and restaurants. Hospital and universities are located a few hundred metres away. The receptionist tried to impress me to purchase a US$10 one way bus ticket from Hue to Danang and when I asked for cheaper option, she was no longer...

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Helpful?
Thank Traveller1120y
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thanks for sharing your valuable feedback regarding your recent stay at Alba Hotel. We have taken note of your comments regarding the receptionist you mentioned and this would surely be looked into. Once agin, we thank you for sharing your feedback as this is our best resource for improving guest services. We hope that you would give...

Hanoi, Vietnam
Reviewed 15 March 2016

Friendly staff at this hotel. Our family have had a really relaxing time here. Room is clean and tidy. We love the room decoration, very friendly and modern. very easy to look around the city due to its good location. Will come back again

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Helpful?
Thank hmaihuong
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Spa Hotel on Trip Advisor. We appreciate your feedback and we are pleased to hear that we could exceed your expectation. At Alba Spa Hotel, we strive to provide our guests with the best of the hospitality services. We look forward to welcoming you back to our hotel on...

Bideford, United Kingdom
Reviewed 24 February 2016

This is a modern hotel which seems to concentrate on its spa activities, which may be good if you want them (we didn't) The room was comfortable and quiet. Staff did not really engage with us: reception staff looked as if they had better things to do and seemed just a bit patronising. Restaurant staff tried their best, but were...

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Thank Saffy1059
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Hotel on booking.com. We appreciate your feedback as this is our best resource for improving guest services. We have taken note of your comments regarding the service you received and this would surely be looked into. Once again, thank you for being our guest and thank you for sharing...

San Jose, California
Reviewed 14 February 2016

I booked this hotel because the rooms were large and they had a jacuzzi, which I verified after booking the reservation. When we checked in, I asked again. The next morning, I went down to look at it and they told me they were cleaning it and there was no water in it. They did offer to give us a...

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Thank PJD126
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay. We are very happy to note that you had a great experience with us. We look forward to welcoming you in the near future. Kindest regards, Jane Ho General Manager

Brisbane, Australia
Reviewed 26 January 2016

Comfortable hotel with friendly staff. The room was clean and tidy. Quiet location. It was about a 30min walk to the Citadel and the markets. Breakfast was very good and we were offered a variety of cooked and fresh foods.

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Thank Sharon E
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Spa Hotel on TripAdvisor. We appreciate your feedback and we are pleased to hear that we could exceed your expectation. At Alba Spa hotel we strive to provide our guests with the best of the hospitality services. We are looking forward to providing you the same pleasant accommodations and...

Brisbane, Australia
Reviewed 23 January 2016 via mobile

We booked three single beds... One bed was a chair they had just thrown some mattresses on... Another bed had sheets that smelt like urine. We had two days of washing each and were not told or provided a list of the cost... They charged us $80AUD, whereas all other hotels only charged $20. The hotel convinced us to go...

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Helpful?
Thank Natviet
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for letting us know that you enjoyed your stay with us. Please allow us to extend our deepest apologies for not meeting your expectations in this occasion; your comment has helped us improve the service we deliver to our guests. We have reviewed all the opportunity areas mentioned in your review and taken the proper...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Alba Hotel is located in the heart of Hue, just some minutes away from Perfume River, and within walking distance to flight ticketing offices. The hotel has 32 rooms well equipped at 3-star standard, Windy restaurant in the roof top overlooking Hue city offering tasty Western or Vietnamese dish from our chef's new a la carte list or set menu list with cool or warm drinks, free in-door Jacuzzi swimming pool, steam bath, and free wifi and parking. If you stay several days in Alba Hotel, please pamper yourself in our Alba Thanh Tan Hot Springs, where activity rhymes with serenity. Let our precious mineral hot springs and healthy activities at our Fitness and Wellness parks bring you a total detoxification and rejuvenation for your body and mind. ... more   less 

Additional Information about Alba Hotel

Address: 12 Nguyen Van Cu St, Hue, Vietnam (Formerly Alba Hotel)
Region: Vietnam > Thua Thien - Hue Province > Hue
Price Range: £23 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alba Hotel 3*
Number of rooms: 32
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Questions & Answers

Here's what travellers have asked, with answers from Alba Hotel staff and other travellers.
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Questions? Get answers from Alba Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good location”
 of 5 bubbles hmaihuong, 14 Mar 2016 | Read review
“Ask for higher floor for views”
 of 5 bubbles PeterK483, 5 Dec 2015 | Read review
“double room”
 of 5 bubbles 135zinaj, 22 Nov 2015 | Read review
“Try a room at the front as there is virtually no street noise and you can get a good view.”
 of 5 bubbles HuahinCharlie, 20 May 2014 | Read review
“Ask for room with sofa insight or room view to the city. Nice view for scene seeing in the morning or evening.”
 of 5 bubbles CherylV441, 26 Aug 2013 | Read review
5 of 5
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