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Duman Hotel

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134 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Moscow, Russia
Reviewed 6 days ago NEW

Duman is a nice and comfortable hotel with very convinient location, nice views and extremely polite and friendly staff. Special thanks to the sales managers - Mr. Zhasulan Zhanaev and Mr. Tair Boshayev. During our stay they made sure we had everything we needed. I believe great businesses grow and thrive on great people. Zhasulan and Tair made our stay...

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Helpful?
Thank vyurko
Brisbane, Australia
Reviewed 3 weeks ago

When I stayed there didn't seem to be many other guests there but the facilities and service/staff were great. The room was large, and clean, the food in the restaurant was top quality and there gym was great.

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Helpful?
Thank valab2015
Reeuwijk
Reviewed 1 November 2016

The room was very nice. Every day clean sheets and towels. It is a big hotel with great ambiance. The swimmingpool is very big and nice. The sauna and Turkish bath need some renovation. The small restaurant offers nice dinners.

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Helpful?
Thank Dick48Reeuwijk
Olen
Reviewed 7 October 2016

The hotel is pretty mediocre. A check-in area that is not very welcoming, staff is indeed friendly and helpful. The first room was totally below standard, poorly and tasteless decorated, the bathroom is just cheap, a plastic shower cabin with tons of silicon stuck tot he wall, mold everywhere (smell as well). The ceiling was just industrial steel laminated full...

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Helpful?
Thank johan_christel
Abbotsford, Canada
Reviewed 25 September 2016 via mobile

The building appears to be undergoing a facelift. Inside it is spotless and very comfortable. English speaking at the desk and in the restaurant. Buffet was great. Coffee is never great in this part of the world in my opinion. Ask for a Cappuccino or americano if you really like coffee. Wifi works well. Elevator is all glass and is...

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Thank Lucas M
New York, New York, United States
Reviewed 30 August 2016

Although it is grandly scaled, there are a few things that seemed fuzzy around the edges at this hotel. My room had only a shower, not a bath. I was supplied with a plush terry-cloth robe, but only two towels. I had to ask for body lotion and hair conditioner (which they had, but had not put in the room.)...

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Thank Michal S
Kuala Lumpur, Malaysia
Reviewed 29 March 2016

Was a bit worried about going to Astana, Kazakhstan for work purposes for four days as I was told nobody spoke English there. I was pleasantly surprised when I arrived at Hotel Dumon on a very cold wintry night as a couple of receptionists could speak English. Even the helpful young man, whose name was also Dumon, who was at...

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1Thank 523Rema
hotel_duman, Менеджер по связям с общественностью at Duman Hotel, responded to this review

Dear 523Rema, Thank you evry much for your feedback! We are more then happy to hear, you had a pleasant stay in the capital of Kazakhstan. Especially the fact, that our ladies and gentleman had been able to provide you with good service. Your feedback will be very usefull and we would like to ensure you, that we are doing...

Astana, Kazakhstan
Reviewed 16 February 2016

Peacefull and absolutelly organized hotel in the 'heart' of the city. I was flattered to be an expected, happy guest with a very good service and care to my small person))) Was good to stay in a very lovely hotel!

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Thank DeeMazhitova
Kuala lumpur
Reviewed 4 October 2015

good location between the old and new city. although it is not within the new city, it is still walking distance to Mega, a community shopping centre. only 700 Tenge taxi ride to bayterek tower. good breakfast, nice lobby, nice heated pool, Russian and Finnish Saunas. overall well equipped and friendly staff. thou staff requires a little more training as...

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Thank PHamsrt
Reviewed 3 October 2015

Stayed for 1 night on transit through Astana. Nice big, clean and well equipped room, big variety of food for Sunday breakfast, wifi worked in my room just fine (not super fast but adequate). English speaking staff at front desk and restaurant. My only complaint is that the bed was worn out, a bit like sleeping in a hammock. (My...

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Helpful?
Thank Rangiom

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Complex "Duman" is located in the administrative center of Astana at the joint of the left and right bank of the Esil River and only 15 Kms away from Astana's international airport. Duman is one of those few highest Hotels in the city which has a magnificent view from the windows on the unique architecture of the modern cultural entertaining center of our capital. Central City Park, Duman Entertaining Center, unique ethnic and Memorial complex "Atameken Map of Kazakhstan, shopping malls: "Mega Astana", "Khan-Shatyr" and "Sary-Arka", the capital Circus and other remarkable places are in a close proximity to the hotel. Our structure is perfectly suitable for recreations and meetings with business partners. The Hotel Complex "Duman" has all capacities to hold Conferences, Banquets and Exhibitions. It owns all requisite and modern Audio and Video equipment. The Complex includes 6 conference Halls and a unique multifunctional pavilion which enable gathering from 10 to 500 Persons. Restaurant "Tomiris" which has a panoramic view, offers traditional Kazakh and International cuisines. Comfortable and Hospitable atmosphere will let you feel restful after a long trip or a business meeting. At your disposal there is also a Banquet Hall "Aigerim" which can host banquets up to 250 Guests. Our hotel offers comfortable accommodations and unique amenities that set us apart from other hotels in the area. Enjoy our four dining options, a Karaoke Club, Night Club, Game Room complete with table tennis and Bowling Alley, our guests can visit all without leaving our hotel. In case you need to book a tour or want recommendations in terms of what places to visit in a city, our experienced concierge is available to attend to your queries and requests. ... more   less 

Additional Information about Duman Hotel

Address: Korgalzhyn highway, 2A, Astana, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: £40 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Duman Hotel 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Duman Astana Hotel Astana
Hotel Style:
#5 Best Value Hotel in Astana
#5 Spa Hotel in Astana
#7 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Duman Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a terrace, it has smaller windows, hence less hinder fro the lightshow.”
 of 5 bubbles johan_christel, 6 Oct 2016 | Read review
“Try to get a room with views of the city, as it lights up like a fairy tale at night.”
  • This is the view from the balcony of my room
 of 5 bubbles MichalS510, 30 Aug 2016 | Read review
“Rooms are bright and peacefull and warm”
 of 5 bubbles DeeMazhitova, 16 Feb 2016 | Read review
“Choose other hotels”
 of 5 bubbles 666alexanderk, 22 Sep 2014 | Read review
“All rooms are the same with views in different directions.”
 of 5 bubbles Maud46, 11 Jul 2014 | Read review
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