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Mercure Vientiane

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Mercure Vientiane
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461 Reviews from our TripAdvisor Community

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Showing 338: English reviews
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Reviewed 3 days ago NEW

"Sabaidee" - This is the very first greeting that I'd receive when I step through the doors of this hotel. I'd stayed in this hotel for 3 nights. This property is just 10 minutes drive to and from the airport. A walk to the city center took me about 30 minutes. But if you want, the hotel provides transport service...

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Helpful?
Thank Adrian P
Cambridge, United Kingdom
Reviewed 4 days ago NEW

This Mercure is a clean, friendly hotel about a 10 minute walk out of town. Well appointed spacious rooms, with gym and (unheated) pool. Attentive staff,food fine, dinner and a reasonable breakfast selection. The Mekong is a short 5 minute walk away.

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Thank Stephen L
Asia
Reviewed 2 weeks ago

I've stayed here for one night after came at late night from Bangkok. The driver stand by and ready to service at the arrival hall, transportation pick us up to the hotel and the driver very polite and good service. Staff who checked me in always smiling and ready to service as well. I was upgraded to the executive room,...

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Helpful?
Thank Lanta
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Lanta, Thank you for your kind feedback. We are very happy that you had good experienced with our staff and service. We will share the good news to our staff. At Mercure Vientiane, we strike for excellent service to our customers. We hope to welcome you back and thank you again for your feedback. Regards Benny Omar Guest Service...

Hong Kong, China
Reviewed 4 weeks ago via mobile

Nice neat and clean hotel although a little older. Along a main road. 10mins to airport. Good service and nice staff. Hotel have a gym and pool. Decent breakfast and cafe. Short walk to city center and Mekong river and major places. There is recently a new Crown Plaza but you can still Enjoy Vientiane from this hotel.

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Helpful?
Thank WWW-BYR
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear WWW-BYR, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We will definitely share your feedback to our staff. At Mercure Vientiane, we are giving our best to provide excellent service to our customers. Thank you again for...

Reviewed 8 March 2017 via mobile

Not a new structure but very well kept. Extra attention from the staff and surely a place for foreigners to feel at home. Main international tv channels available. Very good restaurant. Not far from the airport, excellent for short stays.

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Helpful?
Thank Pasqualino1981
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Pasqualino1981, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are very happy that you had a good time staying with us. At Mercure Vientiane, we are giving our best to provide excellent service to our customers. Thank you again for staying with us. We hope to welcome you back to...

Phnom Penh, Cambodia
Reviewed 2 March 2017

The building is slightly old and need a face lift. Nevertheless, the room size is pretty big and the pool is fantastic. The staffs are friendly too. I enjoy lazying around the pool and enjoying my Laos beer at the same time too. Vientiane is a very small city and the location of the hotel is near the river front...

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1Thank Concierge3725
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Concierge3725, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. At Mercure Vientiane, we are giving our best to provide excellent service to our customers. Thank you again for staying with us. We hope to welcome you back...

Nuremberg, Germany
Reviewed 15 February 2017

Good location not far from airport, Mekong and riverside BBQ stalls. Priced correctly and as an Accor member value for your Kip. Make sure to take a walk down the street directly across the hotel to catch the Mekong sunset.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Johnskhg
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Johnskhg, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We hope your feedback will give a good recommendation to viewers who plan to visit Vientiane and our hotel. Thank you again for staying with us. We hope...

Lincoln, Nebraska
Reviewed 5 February 2017

My group of 30 and I stayed here for two nights in January and we were very pleased. Check-in was quick and efficient! Staff was very helpful and courteous. It's a little dated, but was more than adequate! Complimentary breakfast was very, very good with a good mix of eastern and western dishes.

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Helpful?
Thank Terry H
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Terry H, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we will share the good news with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Bangkok, Thailand
Reviewed 25 January 2017

New year trip with family, First time for staying one day in Vientiane. Location quite far away from town but near Khong River that you can walk. There is many restaurant at night along the river. Service is nice. Warm welcome from staff.

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Thank Kita U
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Kita U, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we will share the good news with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Brisbane, Australia
Reviewed 21 January 2017 via mobile

As an Accor hotel this should have been slightly better. Location is slightly out if downtown. About 30000 kip for tuk tuk. Large comfortable room, decent amenities, pool too cold to swim. Hot water ran out quickly in bathroom, no extra toilet paper in room so needed to chase housekeeping for more. Free tea and coffee. Road noise a bit...

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Helpful?
Thank Jamoz23
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Jamoz23, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We apologise should there is miscommunication when speaking to our staff. As Lao is main language in Laos, our staff gives their very best to communicate with our guests in English. Our housekeepers will make sure that all rooms are clean and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Region: Laos > Vientiane Province > Vientiane
Price Range: £42 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#9 Luxury Hotel in Vientiane
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Questions & Answers

Questions? Get answers from Mercure Vientiane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one at the rear overlooking the pool”
340StephenL, 21 Apr 2017 | Read review
“Higher floor would recommended.”
Lanta, 7 Apr 2017 | Read review
“I've stayed in rooms all over the hotel, they were all the same. Sometimes the guests are just noisy.”
761appleb, 14 Dec 2016 | Read review
“avoid rooms over the street.”
813fredericd, 25 Nov 2016 | Read review
“If you are a light sleeper avoid the rooms facing the main road”
BlancaParis, 11 May 2016 | Read review
5 of 5