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Kempinski Hotel Khan Palace

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445 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Paris, France
Level Contributor
3 reviews
Reviewed 1 week ago

I have been travelling to Ulan Baatar for the last 5 years and have tried all the upscale hotels. The Kempinski Palace is by far the best value for money in UB - great facility, impeccable service, good selection of restaurants with excellent food and very reasonably priced, great spa and gym. I have traveled extensively throughout the world and... More 

Helpful?
Thank Peter H
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear PeterH, Thank you for taking the time to provide us with feedback following your stay with us at Kempinski Hotel Khan Palace . We are pleased to hear of your positive experience during your recent stay, and will be sure to share your feedback with our exceptional team. We look forward to welcoming you back in the near future.... More 

Ulaanbaatar, Mongolia
1 review
Reviewed 1 week ago

I stayed at Kempinski with my wife everytime if I come to UB for work. Because it is the best service hotel in Ulaanbaatar Mongolia. The staff are so friendly and everyone greeting you with smile with your name.

Helpful?
Thank tushgee88
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear valued guest, Thank you for your patronage towards our hotel and providing an excellent review regarding to your recent stay with us. I was delighted to read that we exceeded your expectations and thank you for recommending our property. I look forward to welcoming you back again on your next visit to the Ulaanbaatar. Yours in Hospitality, Bayraa More 

Hong Kong, China
1 review
Reviewed 2 weeks ago

I came to Ulaanbaatar for a business trip and stayed at Khan Palace for 2 nights. The customer service I got from their employees is really good. I didn't expect it to be that professional. Variety of foods to choose from. Overall, my business trip came out to be very successful and I had a relaxing stay at Kempinski hotel.... More 

Helpful?
Thank oojig
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear oojig, Thank you taking your valuable time to draft a review about your recent stay with us. We are absolutely overwhelmed by your wonderful review. We appreciate your kindness and the way you depict your stay with us. You can rest assured that there is a warm and friendly welcoming awaiting you, together with the highest standard of service... More 

Pleasant Hill, California
1 review
Reviewed 3 weeks ago

Staff were so friendly and welcoming. Just one of many examples of being made to feel like a special guests. Foos was generally good too. A really memorable visit. I will remember the kempinski as one of the best hotels i have stayed in .

Helpful?
Thank oyunbolor1
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Oyunbolor1, Thank you for taking your time to share your experience with us! We are very proud and honored for such a review which will in no doubt motivate our team. Our staff persistently strive in delivering the best and unique experience for our guests. We will be expecting your next visit to Ulaanbaatar. Yours in Hospitality, Bayraa More 

1 review
Reviewed 3 weeks ago via mobile

It was fantastic place to stay after my long trip through Mongolian countryside. Location was brilliant, near by city center, entertainment area and markets. Lovely services as well. The rooms are wonderful and I cant say enough about how comfortable the beds are.

Helpful?
Thank SerenaSerana
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Tserendolgor E, Thank you for your excellent review of Kempinski Hotel Khan Palace. Fantastic to hear that you had a lovely stay with us and that you enjoyed your room appointment and hotel services. We look forward to welcoming you back to the hotel again soon. Yours in Hospitality, Bayraa More 

1 review
Reviewed 3 weeks ago via mobile

Great hotel, amazing service, great managers, great employees! 👍 Great food, drinks, atmosphere, location. Nothing really to add more, whenever you go to Mongolia 🇲🇳 choose Khan Palace! The place of pure excellence. I enjoyed every minute staying there!!!!!

Helpful?
Thank Maxim E
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Maxim E, Thank you for taking your time to provide us with such kind and valuable feedback following your experience with us. I am delighted to hear of your memorable stay and will be sure to pass on your lovely comments to the team. Thank you again and I hope to welcome you back to Kempinski Ulaanbaatara again soon.... More 

1 review
Reviewed 3 weeks ago via mobile

Based on my experience, I highly recommend you would the Khan Place Kempinski hotel. The service was more than my expectation. And the food choices were fantastic, especially the Japanese restaurant in the ground floor was amazing because I felt the original taste.

Helpful?
Thank Granateee
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Granateee, I would like to thank you for taking the time to share your experience with us. I am glad to read that service given by the staff members was at the level of your expectations! Thank you for recommending Kempinski Ulaanbaatar. I am glad, that you have enjoyed authentic Japanese cuisine and our outlets facilities.Hope to welcome you... More 

Seoul, South Korea
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I think this hotel is considered to meet the requirement of the modern and comfort environment for client. Lovely hotel, spotlessly clean and friendly, helpful staff. It is not too far from the city center, just walk 1.5 km, then you can enjoy for tourist attractions in the city.

Helpful?
1 Thank jamhee2016
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Jamhee2016, Thank you kindly for your wonderful comments about our hotel. I am glad to hear how much you appreciated the staff, the rooms, and the location. I hope to welcome you back soon. Yours in Hospitality, Bayraa More 

New York City, New York
2 reviews
Reviewed 3 weeks ago

The place is close to the centre of Ulaanbaatar, very convenient. The staff was very friendly and helpful, fluent English. The room and common areas were so neat and clean it was a pleasure for our eyes. If we go back to Mongolia, Kempinski is the place we would like to stay in again.

Helpful?
Thank richardV07
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear RichardV07, I am very grateful for your beautiful words. I am so glad you enjoyed your stay with us and are thankful of your recommendation. I look forward to your next stay with us. Yours in Hospitality, Bayraa More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

The "cozy" hotel, exceptional staff attention to detail, the location in walking distance to everything, lovely breakfast,the amazing dinner at their ground floor restaurant. From the personal response to my booking, to the offer to arrange an airport transfer. I felt extremely well cared for. One of the best hotel staff I ever met in any hotel for long time.... More 

Helpful?
Thank gillian_boy
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear gillian_boy, I would like to extend my gratitude for sharing feedback from your recent stay with us in Ulaanbaatar. Loved hearing of your experience here at Kempinski Ulaanbaatar, looks like we really exceeded all expectations. Thank you for highlighting your interactions with the best hotel staff you met in a while. This is excellent to hear and I look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 102 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Price Range: £88 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Kempinski Hotel Ulaanbaatar
Hotel Style:
#1 Spa Hotel in Ulaanbaatar
#1 Luxury Hotel in Ulaanbaatar
#1 Business Hotel in Ulaanbaatar
#5 Best Value Hotel in Ulaanbaatar
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Khan Palace staff and other travellers.
3 questions
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Questions? Get answers from Kempinski Hotel Khan Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
 of 5 bubbles , 21 Nov 2016 | Read review
“Deluxe room is the best”
 of 5 bubbles tushgee88, 21 Nov 2016 | Read review
“7th floors are nice”
 of 5 bubbles oyunbolor1, 12 Nov 2016 | Read review
“comfortable and quieter rooms for business, and i prefer the not tall building as this hotel”
 of 5 bubbles jamhee2016, 8 Nov 2016 | Read review
“501 or 601”
 of 5 bubbles heatherpearson16, 10 Oct 2016 | Read review
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