Kempinski Hotel Khan Palace Ulaanbaatar
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Kempinski Hotel Khan Palace Ulaanbaatar

East Cross Road, Peace Avenue Bayanzurkh District, Ulaanbaatar 13345 Mongolia
Traveller (382)
Room & Suite (185)
Kempinski Hotel Khan Palace
Videos (1)
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About

4.5
#1 of 67 hotels in Ulaanbaatar
3.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 99 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Highchairs available
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Massage chair
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
First aid kit
Umbrella
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Room features
Blackout curtains
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Bidet
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Russian, German, Japanese and 1 more
Hotel links
Special Offer:Unlock Member Rates

Location

East Cross Road, Peace Avenue Bayanzurkh District, Ulaanbaatar 13345 Mongolia
787Reviews8Q+A99Room tips

Reviews
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Traveller rating
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Detailed Reviews
C B wrote a review Sept 2022
Geneva, Switzerland9 contributions4 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We were at the Kempinski for about 12 days. The breakfast (included) and restaurants were excellent. The staff was extremely pleasant and helpful. Some clothes were misplaced in the laundry, they quickly determined what happened and corrected it. We had a tour cancel the morning we were to leave, the staff worked through Juulchin and we were on the road within an hour. The best tour we had in our 12 days. The rooms were clean, we were able to walk to the museums (a bit far, but we wanted to walk), Naram Tuul market is just down the road, and mini markets and supermarkets were close by for water, treats, etc. All in all, a great place to stay.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suvd Sukhbaatar, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 28 Sept 2022
Dear Valued Guest, Greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your experience with us. Very delighted to read that you found your overall experience to be great and that you rated your experience as the best. Thank you for the survey and we look forward to welcoming you back again soon for another pleasant experience in Ulaanbaatar. Sincerely yours, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy Curtis wrote a review Sept 2021
1 contribution
5.0 of 5 bubbles
I am staying at the Kempinski UB to complete 14 days of Hotel Quarantine upon arrival into Mongolia.

The room is spacious, very clean and well maintained. The rooms are well appointed with comfortable beds and complimentary internet with good connection speeds.

The menu is well designed, varied, and meals are served hot and fresh.

The room service is fast and reliable with a good range of food and beverages available.

All of the staff that I have interacted with from the Hotel Manager, Front desk staff to the Housekeeping team are very welcoming and accommodating of requests.

I would defiantly recommend people to select the Kempinski when seeking accommodation in UB.

Andy C.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suvd Sukhbaatar, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 26 Sept 2021
Dear Valued Kempinski Guest, Greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your lovely experience with us on your . Very delighted to read that you found your overall experience to be great and that you would rate your treatment as the best. I am pleased to read that above all, it was the service you received that was most remarkable and very glad to know that you are looking to return. Also very grateful for highlighting the professional service extended by our team. Rest assured that I will personally share your highlights and kind words with her and to the entire team as I am sure it will add further motivation to each and every one of us in our daily efforts to keep on delivering memorable. Thank you for recommending us to our TripAdvisor readers as well as to our future potential guest and on behalf of entire team, we look forward to welcoming you back again soon for another wonderful experience in Ulaanbaatar. Sincerely yours, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zach A wrote a review Jan 2021
25 contributions46 helpful votes
5.0 of 5 bubbles
I stayed here during the month of January 2021 and Taivanaa and the entire staff made the stay as comfortable as possible. Room service food was on-time, filling, and good (and most importantly, it felt like there was a large variety from day-to-day so it never got boring!) The rooms were comfortable and large enough for relaxing or exercising, depending on one's mood. The bathrooms are extremely comfortable, with instant hot water, an amazing bathtub, and a fancy toilet! The internet is fast enough during most times of the day to remain connected and to stream shows or play video games with minimal disruption. The staff's customer service is exceptional, friendly, and helpful.
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Date of stay: January 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 17 Jan 2021
Dear Zach A, It is our delight to read your review regarding your stay at the Kempinski Hotel Khan Palace! We are very grateful for your generous remarks to our services and colleagues which certainly inspires us more to ensure that our guests will always have a memorable experience. It will be my pleasure to ensure Taivnaa receives your kind praises as I am convinced they will be much encouraged by them. We hope and looking forward to serving you again whenever your travels bring you back to Mongolia. Sincerely, Dirk Bansemer General Manager
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rezzman wrote a review Mar 2022
Los Angeles, California62 contributions71 helpful votes
4.0 of 5 bubbles
the front office team all spoke pretty good English and were super accommodating
the hotel itself isold, and the room were kind of dated. At dinner, the steak wasn't good and when I asked for desert they said the kitchen is already closed!!!!!
Breakfast was underwhelming, no one really spoke English, they had labeled soy sauce wrongly as "balsamic vinegar" which ruined my salad. the location is a little off center too which makes a big difference in horrendous UB traffic. overall good value for money though
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Date of stay: March 2022
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suvd Sukhbaatar, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 12 Apr 2022
Dear Valued Guest, Greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your experience with us. I am very sorry to read about your disappointment on our service and your feedback is very important to our service quality. Thank you for bringing this to our attention! Thank you for your review and we look forward to welcoming you back again for another better experience in Ulaanbaatar. Sincerely yours, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roisin wrote a review Sept 2020
3 contributions
4.0 of 5 bubbles
My family and I are 7 days into our 21 day quarantine at the Kempinski Hotel and really we couldn't have asked for more support from the hotel staff. They have been very kind and as flexible as they possibly can be in dealing with our request. On our arrival, which was daunting for our children - 7, 4 and 6 months, the hotel staff sent hot chocolate to put room for the children and had set some toys up in the room for the children to play with. A 21 day quarantine is tough, but the Kempinski is doing it's utmost to reduce stress and make the experience as smooth as it can possibly be.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khulan Tserendash, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 3 Sept 2020
Dear valued guest, Thank you very much for taking the time to review our service and it was a pleasure having you stay with us. We are humbled to have been your choice for spending a wonderful 21 days. It is our constant endeavor to provide you with most memorable stay. Indeed our team are very happy to hear that you enjoying your stay with your loved ones. Best regards, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mr l g wrote a review Dec 2020
1 contribution
5.0 of 5 bubbles
During my stay at the kempinski I am in isolation due to the covid restrictions I have been given a smoking room which has made my stay very comfortable. The staff are so friendly and helpful they will go above and beyond to make your stay as good as can be considering the situation. I would fully recommend anyone coming to Ulaanbaatar to stay here at the kempinski.
Thank you to all the staff I will definitely be back when I return to Mongolia.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 11 Dec 2020
Dear Guest, Thank you very much for such a lovely review. It is great, that you are enjoying your stay at our hotel. Thank you for your appreciation of our everyday's work - we constantly strive to deliver the best experience possible to our Guests. Thank you also for indicating that you would recommend us to other travelers on TripAdvisor - It really means a lot to us and we appreciate it. Kind Regards, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nakhia wrote a review Mar 2021
2 contributions
5.0 of 5 bubbles
I used the hotel for quarantine purpose with my family during special Covid-19 days for 10 days. Meals was delicious and delivered on time and sanitary/room cleaning was a very good. I very appreciated frontdesk’s services and responsible person’s nice connections and quick response for my requests.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 23 Mar 2021
Dear Nakhia, Thank you so much for writing us a review and giving a kind feedback on our staff and services. We are glad that you enjoyed your meal and appreciated the sanitary measures in place. We hope to see you again in the near future to refresh this wonderful experience! Best Regards, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nurjemal wrote a review Jan 2021
2 contributions
4.0 of 5 bubbles
Thanks to Kempinski staff for making our quarantine days as pleasant as possible. There were some delays with meal delivery, but was sorted out quickly by the front desk. The hotel staff has really gone an extra mile to respond to our additional requests. Highly appreciated and recommended.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 19 Jan 2021
Dear nurjemalj, Thank you so much for sharing your recent experience here with our fellow TripAdvisor Readers. I was delighted to see that you had overall a wonderful stay with us. On a different note, I would like to take this opportunity for the disappointment you have experienced. It is only through comments such as yours we can continuously monitor, maintain and improve the standards Kempinski is renowned for. Rest assured the team was briefed on the same and corrective measures were implemented to avoid the same from happening in the future. Thank you once again and we look forward to the opportunity to welcome you back in the future. Warm regards, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liam H wrote a review Mar 2021
23 contributions3 helpful votes
5.0 of 5 bubbles
Recently stayed here for my mandatory 10 days quarantine. It is easy to be bored after being locked in a room for 10 days but my stay was pleasant in spite of this. The staff were very helpful and went to great efforts to ensure my well-being. Small touches such as an orange juice in the afternoon or a bar of chocolate were appreciated and the food overall was fantastic. My room was comfortable, large enough and had some lovely touches. I would highly recommend.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 2 Mar 2021
Dear Mr. Liam, Thank you so much for stay at Kempinski Hotel Khan Palace! It is our delight to hear your 10 days of quarantine stay was a pleasure. We are very grateful for your generous remarks to our property and services which certainly inspires us more to ensure that our guests will always have a memorable experience. I hope you will return to enjoy another stay in our beautiful hotel and it will be a pleasure to welcome you again. Sincerely, Dirk Bansemer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delsen B wrote a review Aug 2021
Kavieng, Papua New Guinea7 contributions
+1
5.0 of 5 bubbles
Room service and Housekeeping is just excellent and always timely.
With a home away from home set up and service it keeps one in check and not lonely.
The current PANDEMIC situation is challenging but being here at the Kempinski Hotel in UB it is just a perfect and excellent experience to be.
One can never miss home, as wifi is available and convenient to call Family back at home and have video calls to check and ensure Family are happy.
Overall its the best place to be home away from home.
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Date of stay: August 2021Trip type: Travelled on business
Room Tip: Be yourself and have an enjoyable experience. Enjoy Jacobs coffee.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suvd Sukhbaatar, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar
Responded 19 Aug 2021
Dear Valued Keminski Guest, Greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your lovely experience with us. Very delighted to read that you found your overall experience to be great and that you would rate your treatment as the best. I am pleased to read that above all, it was the service you received that was most remarkable and very glad to know that you were like at home. Also very grateful for highlighting the professional service extended by our team and for particularly recognizing our housekeeping team. Rest assured that I will personally share your highlights and kind words with entire team as I am sure it will add further motivation to each and every one of us in our daily efforts to keep on delivering memorable and exceptional experiences. Thank you for recommending us to TripAdvisor readers as well as to our future potential guest and on behalf of entire team, we look forward to welcoming you back again soon for another fantastic experience in Ulaanbaatar. Sincerely yours, Dirk Bansemer General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Leon S
Newcastle, Australia104 contributions229 helpful votes
I pre-arranged the hotel to collect me from the airport.
Answer from Leona F
Rio de Janeiro, RJ105 contributions28 helpful votes
Sorry it took só long - I was in transit. I would ask the very obliging concierge staff At least he hotel for a suggestion - bookstore or stationary near the hotel may have what you are looking for. If time does not allow you to search, ask for a few letterhead sheets from the hotel, fold and staple for note taking! Enjoy your stay
mikexerez asked a question Aug 2015
Hutton, United Kingdom5 contributions2 helpful votes
Does the hotel offer any excursion trips to places of interest outside of the city?
Answer from Frank P
Germany29 contributions39 helpful votes
During my visits a selection of tours been provided. What I discover is if you want to hire a driver for a day and visit the Chenggis Khan Monument and Turtle Rock/National Park, you better take a driver from the hotel (english speaking) and they will assist you. If you take a tour from a travel agent the tour will cost you up to USD 300 for one person. The hotel car is more cheaper. I agree with Travel Weary!
AlNekhzer asked a question Mar 2022
Irkutsk Oblast, Russia35 contributions38 helpful votes
Добрый вечер. кому предоставляется услуга трансфер из аэропорта?
Answer from Suvd S
1 helpful vote
Dear Mr. Nekhzer, Greetings from Kempinksi Ulaanbaatar. We do have an airport transfer service. You could contact our reservations team to request the service. If you have any questions, please let us know. Have a great day. Sincerely, Marketing Department
Ulaanbaatar, Mongolia3 contributions2 helpful votes
Dear guest, We are sorry for the late reply. We will allow non hotel guests to use our fitness three times a week. If you are interested please reach us thought 94082324. We are looking forward to hear from you. Sincerely, Hotel management team
yaya m wrote a tip Mar 2024
Kuwait City, Kuwait12 contributions4 helpful votes
5.0 of 5 bubbles
"Hotel is close to everywhere to tractive area the capital"
Read full review
Leslie M wrote a tip Feb 2024
Queen Creek, Arizona365 contributions85 helpful votes
5.0 of 5 bubbles
"Traffic is horrific, most any time of the day. If you can get drugged and just appear and leave,"
Read full review
Persia69 wrote a tip Nov 2023
Sydney43 contributions57 helpful votes
5.0 of 5 bubbles
"The higher the room, the better."
Read full review
Hrvoje M wrote a tip Oct 2023
Zagreb, Croatia4 contributions1 helpful vote
5.0 of 5 bubbles
"Ask for GOBI Cashmere store 10% discount card (sister company) and save when you are buying the best quality cashmere in the World :) "
Read full review
Peter P wrote a tip Oct 2023
4 contributions
5.0 of 5 bubbles
"Take full advantage of their supreme service. Their restaurants are great! Don’t miss them "
Read full review
Not the right property for you?
There are more places to choose from in the Ulaanbaatar area.
PRICE RANGE
£94 - £109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski hotel ulaanbaatar
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
99
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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KEMPINSKI HOTEL KHAN PALACE ULAANBAATAR - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Kempinski Hotel Khan Palace Ulaanbaatar
Which popular attractions are close to Kempinski Hotel Khan Palace Ulaanbaatar?
Nearby attractions include Narantuul Market (0.7 miles), Sky Shopping Center (0.4 miles), and Venus Spa Center (0.4 miles).
What are some of the property amenities at Kempinski Hotel Khan Palace Ulaanbaatar?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Kempinski Hotel Khan Palace Ulaanbaatar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Khan Palace Ulaanbaatar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kempinski Hotel Khan Palace Ulaanbaatar?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Kempinski Hotel Khan Palace Ulaanbaatar?
Conveniently located restaurants include Hazara Restaurant, KK Restaurant & Lounge, and UBean Coffeehouse and Roasterie.
Are there opportunities to exercise at Kempinski Hotel Khan Palace Ulaanbaatar?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Kempinski Hotel Khan Palace Ulaanbaatar have airport transportation?
Yes, Kempinski Hotel Khan Palace Ulaanbaatar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Khan Palace Ulaanbaatar?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Khan Palace Ulaanbaatar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Khan Palace Ulaanbaatar?
The staff speaks multiple languages, including English, German, Russian, Japanese, and Korean.
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