Shangri-La Ulaanbaatar
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Shangri-La Ulaanbaatar

19 Olympic Street Sukhbaatar District-1, Ulaanbaatar 14241 Mongolia
Mongolian Black Bazaar
Traveller (266)
Hutong Restaurant
Dining (41)
Shangri-La Suite
Room & Suite (37)
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About

4.5
#2 of 67 hotels in Ulaanbaatar
4.7 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Shangri-La Ulaanbaatar, is located right in the heart of the city centre - making it an ideal base for both business and leisure travellers. Shangri-La Ulaanbaatar is integrated part of the Shangri-La Centre which includes Sports Club with latest equipments, the largest swimming pool and Adventure Zone, Shopping mall, IMAX Cinema, luxury residents and office building.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Wifi
Hot bath
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

19 Olympic Street Sukhbaatar District-1, Ulaanbaatar 14241 Mongolia
495Reviews5Q+A63Room tips

Reviews
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Detailed Reviews
aliabdulla77 wrote a review Dec 2023
Doha, Qatar590 contributions97 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
This centrally located hotel, right next to the mall, offered a luxurious, quiet, and comfortable stay. My room overlooked a beautiful park with a serene Ferris wheel view. The cleanliness and comfort were outstanding. The staff, both friendly and professional, ensured a pleasant experience. Their breakfast selection was diverse and satisfying. Overall, it's a perfect spot for a serene yet indulgent stay amidst the city's hustle and bustle
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Len Z wrote a review Jan 2020
Southampton, Pennsylvania2 contributions2 helpful votes
5.0 of 5 bubbles
Recently discovered the Shangri-La brand. WOW !!! is the best way to describe it. Very clean, spacious, and amazingly accommodating staff in every department. Nora at the reception desk was very accommodating and helpful with getting a presentation printed when needed for an upcoming meeting. All staff members speak English, and amazingly friendly. The restaurant in the main lobby offers a wide selection of food. Both continental and local cuisine. Rooms are very spacious and thoughtfully set up to accommodate business travelers with access to the internet, universal power outlets, safe, luggage storage, and all the necessary amenities. If you are traveling to Ulaanbaatar, I highly recommend this hotel.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hote... U, General Manager at Shangri-La Ulaanbaatar
Responded 14 Jan 2020
Dear 690lenz, Thank you for sharing your Shangri-La experience with us! We are honored to receive your kind compliments about our colleagues and facilities! It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt wrote a review Apr 2020
Toronto, Canada7 contributions1 helpful vote
+1
5.0 of 5 bubbles
I stayed at the hotel for 4 nights in a king suite, the amenities in the room were terrific the one that stood out the most to me was the HMI cable that was there for you, i plugged my computer in and played some music and it also had speakers in the washroom, coffee available in your room as well as plenty of water.

I had my breakfast delivered to my room every morning at 7am and they were always on time and I tried something new every day, no complaints about anything. The eggs were done beautifully not too much salt but just a little to the taste.

I used the laundry services which were delivered back to my room and hung up in the closet, very good job on the cleaning.

I ate at the Naadam restaurant, the Hutong restaurant and ordered room service.
The portions from all 3 were very generous and were fantastic. I did notice that the room service meals were the same as the Naadam restaurant.

I went to the spa 2 days and the staff were amazing! One day just wasn't enough i had to go back.

Cleaning staff did a great job as well every morning.

Anytime I went to the front desk to either ask a question or ask to get a taxi they were always very kind and welcoming and answered all my questions and made sure i was going to the right destination.
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Date of stay: April 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hote... U, General Manager at Shangri-La Ulaanbaatar
Responded 22 Apr 2020
Dear Matt S, Thank you for sharing your Shangri-La experience with us! We are pleased to hear that you have enjoyed your stay and your kind compliments for our services, restaurants & facilities are very much appreciated! It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager
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KaizerRafik wrote a review Jun 2022
Dubai, United Arab Emirates485 contributions226 helpful votes
+1
5.0 of 5 bubbles
Stopping there everytime I'm in UB, and was quite satisfied at every occasion.
The hotel got a perfect location, so you're 10 to 15 mn walking from every tourist spot in UB, and also all the nice and cool restaurants and coffee shops. The view is stunning specially if are in the highest floors on the west side. Rooms are spacious, the bed and pillows are very comfy, basically everything is at 5 stars Hotel level.
Looby is stunning and you can enjoy a coffee in a very cosy atmosphere. The hotel give you access to the gym and spa who are part of the Shangri-La mall next door , you can directly access to the mall from the hotel without going outside which is very convenient specially winter time when temperatures drops under -30 !
Down point is the room service which is quite slow and most of the time unavailable after 10pm.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: Ask for higher floor. Restaurants around the hotel are better and cheaper than the hotel ones (...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mogale K wrote a review Apr 2021
Johannesburg, South Africa7 contributions3 helpful votes
5.0 of 5 bubbles
Whilst travelling the great landscapes of Ulaanbaatar and Mongolia, take a leap of faith and make your stay more comfortable in this majestic country by spending a few nights at this hotel.

The staff is customer focused.. the breakfast offering is one of the best. The breakfast led by a gentleman named Mason will make you feel at home. They show genuine interest in you. The hotel itself is fantastic, it has great facilities from Gym, swimming pool and it is located centrally. This makes the hotel a walking distance from all the amenities. Beautiful views of the South Mountain and theme park...
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Date of stay: April 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Hotel Ulaanbaatar, General Manager at Shangri-La Ulaanbaatar
Responded 6 May 2021
Dear mogalek, Thank you for sharing your Shangri-La experience with us! We are honored to receive your kind compliments and are delighted that you enjoyed the dining experience at the hotel. It was indeed a pleasure to have you and we are glad that you have enjoyed your stay with us! We look forward to welcoming you back soon! Sincerely, Rasmus Seah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sazali A wrote a review Sept 2022
1 contribution
1.0 of 5 bubbles
Cleaning staff was chewing gum when I I was asking to provide a service, it was so unfriendly.

The gym music selection is full of vulgar words - really not professional, we wanted to take a shower but it was so smelly with sticky walls in the shower. No one could give us a clear instruction how to use fitness machines, careless staff without basic English knowledge.

Stressful Parking, had to leave my car far away from location.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClaudiaMunich2009 wrote a review Aug 2023
Munich, Germany90 contributions99 helpful votes
3.0 of 5 bubbles
We arrived already at around 7 am in the hotel. The entrance hall is huge and pleasant. The greeting at the hotel reception was : Hello, if you want to get into your room now you have to pay half of the room price. Bang ! No, thanks, for 5 hours I do not pay half of the room fee (check-in time on my reservation was 12 pm).We stored our luggage and went to do some sightseeing with our guide.

Our room was dated but nice enough with a good view and very quiet. Unfortunately I did not sleep well, because you could not open a window and the air in the room was so stuffy (even with the aircon running for hours). It felt like suffocating in an old carpet.

The breakfast choices were amazing. The hotel catered for all tastes (European, Asian, Mongolian,..). BUT to get a coffee or cappuccino you literally had to CHASE staff (even though there weren’t many people in the huge breakfast restaurant).

The location is very good, next to a good shopping mall and a short walk from the city center with the parliament, state opera, etc.

Because I slept so badly and the „welcome“ was so brusquely I booked another hotel for our last night in UB after traveling thru Mongolia.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jon c wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
The Shangri-La experience was exceptional. The staff are wonderful and are willing to help in any way they can to ensure you have the best experience. The hotel has a gym and pool. The gym is the best managed gym in Asia. It is the largest and has the most equipment out of any hotel I have ever stayed at. There is a mall attached to the hotel where you are able to go shopping without ever leaving the hotel. During the cold weather this is essential. The restaurants attached to the hotel are fine dining types of foods and are priced very reasonably for the amount and quality of food you receive. I did want to thank one employee by name at this hotel. Although all the staff were more than helpful Dulguun (front Desk worker who is tall) was super helpful to me and my coworkers. She assisted us by arranging the sale of traditional Mongolian fur boots and other souvenirs. She made our stay seem like we were the only guests at the hotel. She took her time contacting places that might have the souvenirs we were looking for which in the end, she found everything we wanted. Thanks Dulguun and staff at the Shangri-La for the outstanding stay in Mongolia. Look forward to future visits to Mongolia.

Two minor issues:

The A/C / Heater did not adjust even as I manually set the temperature cooler. It maintained the same degrees in the room.

The WiFi was a little slow in the rooms.
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Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Ulaanbaatar, General Manager at Shangri-La Ulaanbaatar
Responded 2 Mar 2022
Dear B1043FNjonc, Thank you for taking the time to let us know of your stay experience. As we read your comments, we are pleased that our people especially Front Desk staff Dulguun have made a positive impression and is a testimonial to the service culture we aim to indicate and train for. We have shared your kind comment with all the staffs concerned and please be assured your comments on two minor issues will be a topic of discussion with our people concerned. Once again, we appreciate your kind compliments and comments and looking forward to see you in not too distant future. Sincerely, Rasmus Seah General Manager
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Jeff T wrote a review Oct 2023
Doha, Qatar521 contributions215 helpful votes
4.0 of 5 bubbles
We had two stays, one for one night and one for three after attending the Eagle Festival in western Mongolia. Arrival and check in was smooth and efficient. The front desk was able to hold a bag for us for the three days we spent away at the festival. We had breakfast included which was an easy way to start each day. The Nadam restaurant had Oktoberfest going on the night we arrived and we ate there again one other night. Service there was a bit slow to absent for both nights.
The rooms were pleasant, roomy and clean. Beds were comfortable and there was a soft and a firm pillow for each person. We didn't have any special requests although I'm sure they would have been accommodated. The showers were roomy and water pressure/temp control very good. Wi-Fi was stable and strong throughout the hotel property. No password so connecting was easy.
The hotel complex is located in a very convenient location which is great once you're there but can take some time coming from outside (tours, airport etc). We were able to walk to most attractions from the hotel and dine/drink in the area within walking distance.
Overall pleasant staff, comfortable rooms and convenient location. Well worth considering while staying in UB.
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Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen P wrote a review Sept 2022
Post Falls, Idaho60 contributions18 helpful votes
4.0 of 5 bubbles
Spent a total of three days at the Shangri-La hotel and overall am very happy with the experience. Stayed on the eighth floor overlooking the National Amusement Park. Service was prompt and helpful. The room was larger than expected, with the bathroom being a highlight for me. The breakfast buffet was top notch with a good mix of local and western type foods. The downside of the visit was the Naadam Bar and Restaurant located at the hotel. The food and drinks were excellent but wait time was terrible. Ordered sliders and a beer; beer took almost 10 min to arrive and the food took 35 total min for three sliders. Overall I would most definitely come back keeping in mind to go elsewhere for food.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Batkhaan D asked a question Dec 2021
7 contributions1 helpful vote
How do I edit reviews?
Answer from Batkhaan D
7 contributions1 helpful vote
How do I edit reviews?
PGSCWV asked a question Apr 2019
1 contribution
Does this hotel have coffee in the rooms?
Answer from katbee33
Riverside, California67 contributions54 helpful votes
Yes, I recall they did, but I enjoyed mine in their beautiful dining area. Loved this hotel and their kind staff.
Answer from ringinthenewyear
California447 contributions151 helpful votes
Definitely too far for a day.
Ирина З asked a question Jun 2015
Ulaanbaatar, Mongolia
Good day! Online Unknown phone number ottelya in Ulan Bator. Give please.
MRC wrote a tip Dec 2023
4 contributions3 helpful votes
5.0 of 5 bubbles
"Traffic in UB is nuts-allow more time to drive than it takes to walk"
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Brian wrote a tip Sept 2023
56 contributions12 helpful votes
4.0 of 5 bubbles
"Make sure you get what you want not what you are told you need"
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I_M_Hung wrote a tip Sept 2023
Hungary43 contributions33 helpful votes
5.0 of 5 bubbles
"Bring your own BT speaker cos there's none"
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Masood K wrote a tip Sept 2023
Dar es Salaam, Tanzania1,472 contribution146 helpful votes
4.0 of 5 bubbles
"everything is perfect"
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Brandon M wrote a tip Mar 2023
Bangkok, Thailand36 contributions47 helpful votes
4.0 of 5 bubbles
"It’s worth finding the great fitness club in the adjoining mall! "
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Not the right property for you?
There are more places to choose from in the Ulaanbaatar area.
PRICE RANGE
£314 - £343 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
290
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA ULAANBAATAR - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Shangri-La Ulaanbaatar
Which popular attractions are close to Shangri-La Ulaanbaatar?
Nearby attractions include Tumen Ekh Ensemble (0.2 miles), Choijin Lama Temple Museum (0.1 miles), and Fat Cat Jazz Club Ulaanbaatar (0.2 miles).
What are some of the property amenities at Shangri-La Ulaanbaatar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Ulaanbaatar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Ulaanbaatar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Ulaanbaatar?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Ulaanbaatar?
Conveniently located restaurants include Namaste Restaurant, Millie's Espresso, and Veranda.
Are there opportunities to exercise at Shangri-La Ulaanbaatar?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La Ulaanbaatar have airport transportation?
Yes, Shangri-La Ulaanbaatar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Ulaanbaatar?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Ulaanbaatar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Ulaanbaatar?
Many travellers enjoy visiting Gandantegchenling Monastery (1.3 miles) and The Project for Rehabilitation of Railway Facilities (0.7 miles).
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