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We stayed At this poor hotel for 3 nights with our kids. The pictures on their website do not represent any part of the room we stayed in. The room was not clean. Coffe cups had stains and the carpet was ripped up and not...More
Thank Dan H
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel EilatResponded 5 days ago
Hi Dan H,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. It is disheartening to know that your experience was not as pleasant as it should have been. I am sorry for the disappointments you had in the...More
So, I have been to Eilat before and it was over 25 years ago. WOW has the place changed. And for the better!!
I chose this hotel as I am an avid user of IHG properties. This one does not disappoint.
The location is fantastic...More
A family trip end up as a nightmare, the service at the reception very bad - at 3PM we did were told that by law they can give us the room till 11PM and did not care we had a baby with us and a...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel EilatResponded 2 weeks ago
Thank you for choosing to stay with us during your family trip and letting us know how it went. I am sorry that you were let down by how our hotel and restaurant staff provided assistance and regret if you ever felt that...More
Generally the staff is nice and accommodating. The hotel itself is due in the coming month for a much needed remodeling job. The room was clean and comfortable but showing its age though. The one thing that annoyed me was lack of fresh fruit in...More
I was part of a big conference where we took many many rooms. At each point at which we needed any staff everyone was cordial friendly and helpful, but...
The rooms are in desperate need of a renovation and look like they haven't been updated...More
2 Thank Einat1234
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel EilatResponded 24 November 2017
Thank you for your stay and for sharing your experience. I am glad to read that you found our property to be clean. Thank you as well for noting our hotel staff and the customer service they delivered.
However, I am sorry for...More