DoubleTree by Hilton Makkah Jabal Omar
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DoubleTree by Hilton Makkah Jabal Omar

Traveller (218)
DoubleTree by Hilton Makkah Jabal Omar
Room & Suite (75)
Dining (23)
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About

4.5
#9 of 284 hotels in Mecca
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located centrally in Makkah magnificent Jabal Omar district and a short walk from Masjid al-Haram, Jabal Omar Double Tree by Hilton Makkah places guests within reach of the main attractions of the Holy City. The Hotel offers a wide variety of rooms overlooking Al Masjid Al Haram. Our Guests enjoy the finest amenities, including premium shopping in the hotel’s mall, all-day dining.
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Meeting rooms
24-hour security
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Romantic
Languages Spoken
English, Arabic, Hindi
Hotel links
Special Offer:Hilton Honors Discount

Location

Ash Shubaikah, Jabal Omar, Mecca 24231 Saudi Arabia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
King Abdulaziz Intl Airport
46.6 mi
See all flights
Taif Airport
46.9 mi
See all flights
497Reviews22Q+A36Room tips

Reviews
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Detailed Reviews
Mardanian wrote a review Feb 2020
4 contributions27 helpful votes
5.0 of 5 bubbles
Stayed in this hotel for 4 nights on our Umrah. The hotel is clean, modern and spacious. The staff were amazing, breakfast was good.

It has great location as its literally 5 minutes walk to Masjid-al-Haram. It wouldn't show on Google maps because the way you have to take to walk to Haram is not marked for Pedestrians but you can walk it of course. Its a bit steep on the way back so would be a bit difficult for very elderly on wheelchair but you can also take the shuttle to Haram which operates 24 hours a day.

My only complain would be for WiFi which was useless, wouldn't connect and the speed was dead even if connected. Being on Umrah its important to stay in touch with home but that wasn't possible. They have Premium WiFi but thats 50SAR~12GBP daily which is steep.

I would definitely recommend staying here as its worth the price. Marriott in front of it and Hilton just on the right side are double the price!
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Buy a Saudi sim card on arrival so you don't have to rely on hotel's WiFi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 4 Feb 2020
Dear valued guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Maha AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ida H wrote a review Apr 2020
89 contributions15 helpful votes
4.0 of 5 bubbles
The hotel was excellant. Unfortunately it was situated on a hilltop that required a shuttle to go up and down the hill. No doubt the hotel provided the shuttle services but some of the visitors are not respectful towards the elders. I faced this problem as I had to attend to my mother who was on a wheelchair. I must say that the shuttle drivers are very helpful especially from the hotel. Visitors will line up properly and priority is given to the elderly and those on wheelchairs. Unfortunately the same does not apply from the station at the foot of the hill. People will be pushing and shoving to get into the shuttle and this is of course very difficult for elderly.
So, if you bring old parents on wheelchairs, I don't recommend that you stay in this hotel as walking up or down the hill is very troublesome if you fo not take the shuttle.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Guest Relations Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 12 May 2020
Dear Guest, Thank you very much for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time in the areas mentioned in our Satisfaction and Loyalty Survey. Rest assured that your comments have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us. Moreover, I will be more than happy to further discuss any matters pertaining to your experience for which will call you shortly. Thank you once again for taking time to share your experience with us and looking forward to welcoming you soon again. Best Regards. Ahmed Samir. Service and Hospitality Manager – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Adnan M wrote a review Aug 2022
Toronto, Canada14 contributions7 helpful votes
4.0 of 5 bubbles
This is a great facility purely because of the staff. One of the best staff I have seen from concierge, check-in to breakfast management and room cleaning. Special thanks to Mohammed Ashraf from housekeeping on floor 18, he is one of the best, friendliest and humble human being. Our check-in was processed with efficiency and great service from Shakir, the luggage was brought in by Abdul Kader from concierge, our initial room was not connected but the problem was fixed right away from Shakir and Abdul Kader. In the last day of our 5 day visit our young one got sick and starting throwing up, we asked if the washroom can be sanitized and brother Mohammed Ashraf came in did an amazing job in cleaning sanitizing the wash room with a smile. Cannot thank him enough. The breakfast was amazing, quality, management and the servers. I am forgetting the name of the individual who served us but he was amazing, I just wish i remembered his name. The only reason for a 4 star is that the rooms are heavy used and need renovations compared to North American standards but what wins you over is the staff. I keep saying that because they made our visit wonderful. Lastly their is convenient shuttle that comes every 5 mins and drops off really close to Harram. Thank you Double Tree Makkah Jabal Omar team, until next time I wish this establishment best of success.
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Date of stay: July 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: with family ask for connected rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hanouf Al Majnouni, Guest Services / Front Office at DoubleTree by Hilton Makkah Jabal Omar
Responded 1 Aug 2022
Dear Mr. Adnan, Thank you very much for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Sincerely, Hanouf Al Majnouni Guest Relation Agent - Front Office
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Hussein Ahmed wrote a review Aug 2020
Cairo, Egypt10 contributions1 helpful vote
5.0 of 5 bubbles
I really enjoyed my stay there!
Clean, well equipped and spacious rooms, not so far from Haram it’s about 5 min walk , also there are shuttle buses available 24h but sometimes long queues on rush hours especially after isha prayer , the majority of the stuff - not all of them - was super friendly , the breakfast was so good and has a lot of varieties.

Cons : the AC wasn’t working properly in our room. When i ask the housekeeping for something they were a little bit slow bringing it. Not recommended for elder people who wanna an hotel with a panoramic prayer room because simply it doesn’t have one.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohamed Adel, Marketing at DoubleTree by Hilton Makkah Jabal Omar
Responded 8 Sept 2020
Dear Valued Guest, Thank you very much for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time in the areas mentioned in our Satisfaction and Loyalty Survey. Rest assured that your comments have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us. Moreover, I will be more than happy to further discuss any matters pertaining to your experience for which will call you shortly. Thank you once again for taking time to share your experience with us and looking forward to welcoming you soon again. Best Regards. Ahmed Samir. Service and Hospitality Manager – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Obaid747 wrote a review Feb 2020
Cardiff, United Kingdom1 contribution
5.0 of 5 bubbles
The hotel is located up on a hill, about 4-5 minutes walk down hill to reach the Haram, obviously a little longer going back. There’s are three 24hr shuttle buses that get you there in a minute or less, the stop is about 60-70 meters from the Haram.
My wife and I didn’t go with a group so we could make our own choice on the hotel we chose. The hotel is less than a year old, and designed very well, meaning even when the hotel was nearly full, it felt half empty, having a huge entrance hall, spacious lobby, 12 fast lifts and plenty of seating during breakfast hours.
The staff here, be it the waiters or the receptionists are so accommodating and friendly. The hotel check-in time is after 4pm, we arrived at 10am and were allowed to go to our room immediately.
We choose a twin room, which turned out to be very spacious. The beds are meant to be 2 singles, these are just a little smaller than doubles, mattresses are over foot deep, so if your used Temper or find it hard to sleep away from home, you’ll sleep like a baby here. Buffet breakfast is excellent as we do like parrata’s and Pakistani chai.
For the price we paid, this place exceeded our expectations and given the opportunity to do another Umrah, we would definitely stay here again.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 24 Feb 2020
Dear Mr.Obaid, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Maha AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahmed Rady wrote a review Feb 2020
Abu Dhabi, United Arab Emirates4 contributions7 helpful votes
5.0 of 5 bubbles
I am writing to introduce my special Thanks to everyone in Double tree makkah hotel, I am wondering how come all the staff I met during my stay were outstanding and introducing an amazing service. I can till they are not wating for a problem to handl, they are by default very professional and welcoming everyone.

Honestly I am going to Makkah every year and staying in 5 stars hotels around the holly mosque but I never had such experience and outstanding service from all the staff. Every single one was so kind, nice, welcoming and helpful.

Special Thanks to the following names they made our stay enjoyable:

Reception: 

Ms. Safa, she was welcoming and very helpful and Mr. Mostafa front desk manager is very kind and supportive.

Guest services: 

Special Thanks to Mr. Sayed Abdul Al Ghani he was so nice, very welcoming to me and my family. He was personally checking on us every single day during our stay to make sure everything is right and everything we need is available. All the time when I see him he is promising by an amazing stay. Moreover, he is saying you are the holly mosque guest and we are under you service anytime. His service was outstanding.

Food and Beverages:

The great thing during our stay to start our day at the breakfast with a lovely smile and warm welcome of Mr. Mohammad Gabr, he is so sweet, so kind, welcoming and very helpful. All the staff in the restaurant are very kind and very helpful. Thanks to Mr. Sadam Hussain and his staff they are introducing outstanding service.

I observed a very optimistic nice lady I can't remember her name working on the egg cooking station, she is giving every single dish with sweet words and wonderful smile. It's a great start for the day.

Concierge: 

Thanks to the Mr. Ahmed Al Marghy for his help and warm goodby.

I would like to introduce my special Thanks to the hidden heroes the bus drivers and entrance security the are wonderful.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Guest Relations Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 9 Feb 2020
Dear valued guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Samah AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anum S wrote a review Feb 2020
1 contribution
4.0 of 5 bubbles
The staff is really nice and polite. Constantly checking if everything is okay. Specially while having breakfast, the staff keeps checking up on you, if you need anything or not. The guy Anwarudin and their staff manager (srilankan dude) were extremely sweet and kind.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Guest Relations Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 29 Feb 2020
Dear valued guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Samah AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Imran M wrote a review Jan 2020
Durban, South Africa12 contributions13 helpful votes
5.0 of 5 bubbles
Undoubtably the best family hotel experience that me and my family have had in Makkah. Very friendly and accommodating staff, especially the room service team which should be commended for their exceptional service. Was upgraded to a suite which was very well furnished. My families best experience was with the staff at the breakfast room. We were treated like royalty and the variety on the menu was undoubtably the best we've experienced.
Kitchen and restaurant staff to be complemented for their excellent service.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 8 Jan 2020
Dear Guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Maha AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sumiyyeaar97 wrote a review Jan 2020
Phoenix, Arizona1 contribution
5.0 of 5 bubbles
This hotel was absolutely amazing. I really loved the room and the partial Haram view. But not only was everything immaculate, the staff and service providers were all amazing as well. Everything from Concierge to Check-In, everyone made sure that we were cared for and given top priority. One of my favorite parts of this hotel was the breakfast buffet. The food there was amazing and the staff made sure my husband and I had a comfortable private place to sit and provided us with anything that we needed. Our server Anuar was especially helpful and made it his mission to make sure we weren’t left wanting for anything.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Guest Relations Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 11 Jan 2020
Dear Guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Maha AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alsaud2020 wrote a review Jan 2020
London, United Kingdom1 contribution
5.0 of 5 bubbles
Really good value for pilgrims to Makkah.
It is as near to the Haram as is physically possible.
The hotel has a shuttle service to take you to the Haram it’s about 2 mins by the bus. It’s a 5-7 mins walk downhill to the Haram for those who are keen.
Really good value
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAKDM, Manager at DoubleTree by Hilton Makkah Jabal Omar
Responded 12 Jan 2020
Dear valued guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us. We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. Best Regards. Maha AlGhamdi Service and Hospitality – Front Office. Jabal Omar DoubleTree by Hilton Makkah.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Mecca area.
PRICE RANGE
£94 - £151 (Based on Average Rates for a Standard Room)
LOCATION
Saudi ArabiaMakkah ProvinceMecca
NUMBER OF ROOMS
676
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DOUBLETREE BY HILTON MAKKAH JABAL OMAR - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about DoubleTree by Hilton Makkah Jabal Omar
Which popular attractions are close to DoubleTree by Hilton Makkah Jabal Omar?
Nearby attractions include Safa to Marwa (0.6 miles), Station of Ibrahim (0.5 miles), and Great Mosque of Mecca (0.6 miles).
What are some of the property amenities at DoubleTree by Hilton Makkah Jabal Omar?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Makkah Jabal Omar?
Top room amenities include air conditioning, a bidet, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton Makkah Jabal Omar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Makkah Jabal Omar?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Makkah Jabal Omar?
Conveniently located restaurants include Albaik, Al Rehab Restaurant, and Al Tazaj.
Are there opportunities to exercise at DoubleTree by Hilton Makkah Jabal Omar?
Yes, guests have access to a fitness centre during their stay.
Does DoubleTree by Hilton Makkah Jabal Omar have airport transportation?
Yes, DoubleTree by Hilton Makkah Jabal Omar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Makkah Jabal Omar?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Makkah Jabal Omar offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at DoubleTree by Hilton Makkah Jabal Omar?
The staff speaks multiple languages, including English, Hindi, and Arabic.
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