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JW Marriott Hotel Kuwait City

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Traveller (246)
Room & Suite (81)
Dining (36)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Classic
HOTEL CLASS
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Offers & Announcements:Unlock Member Rates!
Hotel deals
Hotel packages
355Reviews
321Photos
0Q+A
60Room tips
Traveller rating
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Popular mentions
I am used to come to this hotel each time I travel to Kuwait. My last comment was very positive. Not this time. Accumulation of problems and awkwardness (noisy corridors, non smoking room smelling tobacco, pre reserved tables in restaurant (??), ubiquitous room cleaning
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Response from Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City
Responded 5 days ago
Dear Dr. Bernard, Thank you for taking the time to share your detailed feedback. We truly value your positive comments about our restaurant staff, this enables us to provide the best service and uphold our commitment to excellence. We would like to apologize for the inconvenience and disappointment caused by our service shortcomings, especially with the unfortunate incident at the restaurant. It is never our intent to disappoint our guests or deliver anything less than the best service possible. Kindly be assured that all your comments have been noted and we are currently reviewing the unfortunate challenges that you faced with the concerned departments to ensure that this was an isolated incident and avoid similar situations from happening again in the future by taking serious action. Our guests’ satisfaction is of high priority to us, and we pride ourselves in delivering the best personalized service to meet all your expectations. We hope to welcome you again. Kind Regards, JW Marriott Kuwait Hotel Management
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My wife and I used to come for breakfast at crossroads restaurant at the ground floor.I absolutely love it . Big food variety that can satisfy all tastes both Eastern and western . Moreover the staff were so nice and helpful specially Mr:Cameron and Mr:
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Response from KuwaitMarriottHotels, Public Relations Manager at JW Marriott Hotel Kuwait City
Responded 13 Jan 2019
Dear abdullah_alenezi8356, Greetings from JW Marriott Kuwait City hotel, Thank you for this wonderful review; it is a pleasure to learn you appreciate the warm JW Marriott welcome and services provided including the spacious clean room, comfortable beds and amenities that were to your liking. Selection of food including the breakfast buffet at the Crossroads restaurant is one of our boastful features and we are always aiming to deliver forkful of authentic experience. The Chef sends his regards and is delighted that you enjoyed the culinary experience at the hotel, we take pride in offering more than delicious food and exceptional service to our guests, and with comments like these, we are certain of delivering the crafted experience. Cameron and Jinendra are humbled and very happy to learn they were of assistance to you delivering a memorable experience. We also highly appreciate your positive comments about the location and the direct access to the Salhia mall in addition to catering and the words of recommendation, that enables us to ensure that the services provided is both refined and memorable and we are pleased that we were able to deliver the JW treatment experience to you. We hope to welcome you again. Kind Regards, JW Marriott Kuwait Hotel Management
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+1
We were on a weekend leisure trip to Kuwait. Our experience with the city was just average, but this hotel was a highlight and far exceeded our expectations. The rooms were comfortable and clean, we had all the amenities we needed. The breakfast was outstanding with lots of
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Response from KuwaitMarriottHotels, Public Relations Manager at JW Marriott Hotel Kuwait City
Responded 13 Jan 2019
Dear Merryanneh, Greetings from JW Marriott Kuwait City Hotel, Thank you for this wonderful review; it is a pleasure to learn you appreciate the warm JW Marriott welcome and services provided including the spacious clean room, comfortable beds and amenities that were to your liking. We are excited to learn the highlight of your stay was the perfect location of the hotel, with proximity to the famous landmarks of Kuwait. Reta and Kamilo are humbled and very happy to learn they were of assistance to you by delivering a memorable experience. Selection of food including the breakfast buffet at the Crossroads restaurant is one of our boastful features and we are always aiming to deliver forkful of authentic experience. It is with comments like these we ensure that the services provided is both refined and memorable, and we are happy that we were able to deliver that. We do hope to welcome you again. Kind Regards, JW Marriott Kuwait Hotel Management
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The foreign staff are all attentive and hospitable. Especially Tishkesh a chef in the main restaurant who took delight in making special dishes for us. Thank you Tishkesh! Avoid Kuwait at all cost. But if you must visit, then this hotel is very nice despite the Kuwaities. There
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Response from KuwaitMarriottHotels, Public Relations Manager at JW Marriott Hotel Kuwait City
Responded 3 Jan 2019
Dear BebitaDC, Greetings from JW Marriott Kuwait City hotel, Thank you for taking the time to share this review. It is a pleasure to learn that you appreciate the warm JW Marriott welcome and services provided. Selection of food including the breakfast buffet at the Crossroads restaurant is one of our boastful features and we are always aiming to deliver forkful of authentic experience. The Chef sends his regards and is delighted that you enjoyed the culinary experience at the hotel, we take pride in offering more than delicious food and exceptional service to our guests, and with comments like these, we are certain of delivering the crafted experience. Tinkesh is humbled and very happy to learn he was of assistance to you by delivering a memorable experience at the restaurant. We regret that the city did not stand up to your expectations; we do hope to welcome you again. Kind Regards, JW Marriott Kuwait Hotel Management
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I stayed there for 5 nights on a business trip:it is a clean hotel good location but the property is a bit old.The staff are very friendly and helpful and this is what is make it different.Jiendra the waiter at the breakfast restaurant was exceptionally amazing.He is always
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Response from KuwaitMarriottHotels, Public Relations Manager at JW Marriott Hotel Kuwait City
Responded 3 Dec 2018
Dear 204CR, Thank you for sharing this wonderful review. It is a pleasure to learn that your stay was great and the highlights of your stay is the location of the hotel, cleanliness and the warm JW Marriott welcome. Jinendra is excited to learn you enjoyed your stay and he was able to assist you while delivering the culinary experience at the Crossroads restaurant. It is with comments like these we ensure that the services provided is both refined and memorable, and we are happy that we were able to deliver that. We hope to welcome you again. Kind Regards, JW Marriott Kuwait Hotel Management
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12345617
"Ask for a room with windows than can be opened and facing a good view"
"Book on the 12th floor for access to the executive lounge"
"Rooms facing east are best"
"Executive floor advisable"
"Ask for renovated room"
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12345612
PRICE RANGE
US$314 - US$504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott kuwait citymarriott safatkuwait city marriottkuwait city jw marriott
LOCATION
KuwaitKuwait City
NUMBER OF ROOMS
315
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