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We booked this hotel online,it seems good cuz there is a swimming pool on the top of each building.But when we get there,there is no water in the pool,seems be closed long time.And that day was my birthday,my husband told me he put comment that...More
Thank Donia S
Response from Philippe H, General Manager at One to One Hotel - The VillageResponded 25 March 2015
We are extremely sorry to hear that your stay was not up to your expectation and we would like to offer you our sincere apologies.
Your comments have been discussed individually by all concerned and such incidents are not frequent at our hotel; Management and...More
I liked the hotel, but I won't come to it again because of three reasons:
1- The bathroom doesn't have a bidet, come on, we are in the UAE not in US.
2- The TV doesn't have HDMI input.
3- No parking with shades.
Response from Philippe H, General Manager at One to One Hotel - The VillageResponded 5 March 2015
Thank you for your review, your comment is highly appreciated.
In fact we do have a bidet in our rooms, it is a requirement in all hotel rooms, as for the parking, we do appreciate your concern; we consider ourselves one of the lucky hotels...More
The room gives a strong sense of unclenliness with its soiled carpet and dirty grout between the bathroom tiles. The room is also in desperate need of remodeling and the pictures posted on Booking possibly resemble the actual "village" only on its best day. The...More
Response from Joseph E, General Manager at One to One Hotel - The VillageResponded 23 April 2015
We thank you for your review, we noted that you received less towels than required; Our housekeeping manager was informed about the situation and it will be rectified to avoid such situation with other guests.
The toilets grouting issue was addressed with our Chief engineering...More
I had booked the hotel for my family who came on a vacation to Abu Dhabi, the hotel is good, and even the staff are nice and caring, specially the HK staff and the front office, FnB staff as well was good, food was ok,...More
Response from Philippe H, Front Office Manager at One to One Hotel - The VillageResponded 25 March 2015
Thank you for your review and we are much rewarded to know that our guests found the comfort, respect and the service they are looking for.
As for the alcohol, we regret to inform you that it is not served at our place for the...More
Been to almost all the major hotels and restaurants across dubai n abu dhabi.. but somehow got missed out on "Hotel One to One-The village".. so decided to visit the indian theme buffet in one of its restaurant called Resto! .. the place was small...More
2 Thank Amaan F
Response from Philippe H, General Manager at One to One Hotel - The VillageResponded 26 February 2015
We thank you for your review and it is very rewarding to know that our food and services are up to your expectations.
The main course variety was addressed with the chef and on your next visit to our Resto you will definitely feel the...More