GRAND WALKERHILL Seoul
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GRAND WALKERHILL Seoul

177, Walkerhill-ro, Gwangjin-gu, Seoul 04963 South Korea
Traveller (1084)
Night View, Room Type: Deluxe Twin
Room & Suite (412)
Restaurant at the Sheraton Grande Walkerhill
Dining (130)

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About

4.5
#52 of 514 hotels in Seoul
3.1 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Unmatched service and value Surrounded by the spectacular views of the Hangang River and the Achasan Mountain, Walkerhill serves as the ultimate place to relax and unwind while enjoying a wide variety of entertainment options with unmatched quality and service. With 557 rooms and 6 restaurants, consisting of Korean, Chinese, and Western cuisines, as well as bakery shops offering baked goodies that delight your taste buds, Walkerhill offers an unparalleled guest experience and exceeds expectation at every level. Conveniently located at the heart of Seoul, it takes only 10 minutes to reach Gangnam by taxi or car. Complimentary hotel shuttle service is also available every 10 minutes to Gangbyeon Station (Subway Line #2) and Gwangnaru Station (Subway Line #5) for easy access. Ultimate rejuvenating destination within the city Walkerhill is an ideal location to enjoy Korea's beauty all year round. You can enjoy the magnificent cherry blossom in spring, the shade of the green forest in summer, the colors of the leaves in fall and the crisp snow of winter. It is also the ideal location for people interested in experiencing local culture or wishing getaway from their busy urban lives. For those looking for relaxation and escape, we have various facilities, such as an outdoor swimming pool that oversees the Han River, River Park, a campsite offering exotic camping experiences, Camping Zone, and Kids Club. 11 multi-functional convention rooms in various sizes that are fully furnished with equipment, including Vista Hall, Walker Hall, Amber Room, Ida, Walkerhill Theater, Cosmos Hall, Art Hall, Pine Room, Oak Room, Grand Hall and Iris, as well as special facilities such as Aston House. They feature a simultaneous interpretation system and state-of-the-art video, audio and lighting facilities to accommodate events, ranging from family gatherings and weddings to international conferences and business meetings.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Tennis court
Kids club
Valet parking
Hot bath
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Pushchairs
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mountain View
River View
Languages Spoken
English, Chinese, Japanese, Korean

Location

177, Walkerhill-ro, Gwangjin-gu, Seoul 04963 South Korea
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Gimpo Intl Airport
17.3 mi
See all flights
Incheon Intl Airport
37.1 mi
See all flights
Gwangnaru
16 minSeoul Metropolitan Subway
1,119Review11Q+A51Room tips

Reviews
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Detailed Reviews
anna c. wrote a review Jul 2021
Daejeon, South Korea7 contributions
+1
5.0 of 5 bubbles
My stay at the Grand Walkerhill was wonderful. I was exceptionally pleased with the lounge experience on 16th floor. Afternoon tea was pleasant and simple but the happy hour was awesome. It was more than I expected, many savory dishes to nibble on!! The chefs were friendly and gave tips on which food dishes to pair with which wine and their recommendations complimented each other very well. Jamon on crisp with tomato pesto, drizzle glazed balsamic and top with olives paired well with their white sparkly wine.
최주연 쉐프님 김기영 쉐프님 전유경 지배인님 감사합니다.
다음 방문때 또 다시 뵌다면 정말 기쁠 것 같아요 :)
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 황 은미, 제너럴 매니저 at GRAND WALKERHILL Seoul
Responded 19 Jul 2021
안녕하세요. annacP8295XZ 고객님, 저희 Grand Walkerhill Seoul 호텔을 이용해주시고 TripAdvisor에 좋은 평가를 남겨 주신 점 진심으로 감사 드립니다. 고객님의 여유로운 휴식을 위해 저희 워커힐 호텔 객실을 이용해주시고, 편안한 시간을 보내신 듯 하여 매우 기쁘게 생각합니다. 특히 저희 프론트 직원의 친절한 서비스에 대해 칭찬해 주셔서 진심으로 감사합니다. 고객님께서 남겨 주신 소중한 의견은 모든 부서와 공유하였습니다. 가까운 시일 내에 고객님을 그랜드 워커힐 서울에서 다시 만나 뵐 수 있기를 기대하며, 앞으로도 한결 같은 친절한 서비스와 더 나은 시설을 제공해 드릴 수 있도록 최선을 다하겠습니다. 감사합니다. 워커힐 호텔 & 리조트 총지배인 황은미
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eugene_o wrote a review Mar 2024
San Francisco, California257 contributions74 helpful votes
+1
4.0 of 5 bubbles
I stayed at Grand Walkerhill hotel while attending a conference there. The whole experience was worth 5-stars. The room was really nice and comfortable. As with many hotels in Asia (but not elsewhere) there was even an HDMI port to connect your laptop to the TV. One minor annoyance: the only way to control the room lights was through a tablet. We had a plumbing problem, but it was fixed very quickly.
The breakfast buffet was really good, but pricy. There was a often a wait to get seated and then a long line to the coffee station. The pool was also very nice.
The main thing to be aware of is the location. The hotel was on a hill on the outskirts of Seoul, about an hour away from all the landmarks. The bus from the airport took 2 hours to get there. There was a convenient shuttle to the metro station that ran pretty often, but still I would not book this hotel if you are planning on sightseeing. Another issue: the hotel restaurants were quite expensive that there were no affordable food options on the hill.
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Date of stay: November 2023
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Don't take the bus from the airport. Take subway instead.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
helloninas wrote a review Mar 2020
Los Angeles, California5 contributions8 helpful votes
5.0 of 5 bubbles
We visited Pizza Hill again this year. The hotel provides the transportation from Hotel to the restaurant. The view was beautiful. The restaurant was quiet not too crowded. It was before busy dinner time.
The pizza was very tasty. I especially enjoyed the cheese. Not salty nor greasy at all. Should try this restaurant when you stay at Grand Walker Hill in Seoul.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 윤 기열, 제너럴 매니저 at GRAND WALKERHILL Seoul
Responded 8 Mar 2020
Hello helloninas, Thank you for staying with Grand Walkerhill Seoul and taking your time to share your recent experience with us. We are pleased to hear that you satisfied with our Pizza Hill restaurant Food and facilities overall. we have shared your comments with all of our associates to motivate them to provide to guests more warm and friendly service continuously. Thank you again for your precious feedback and we hope to welcome you back in the near future at Grand Walkerhill Seoul. Please take care of your health in COVID-19, and be full of love and happiness. With best regards, Kiyoul Yoon General Manager Walkerhill Hotels & Resorts
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Jordan wrote a review Jul 2021
2 contributions14 helpful votes
1.0 of 5 bubbles
This is a review based on the tattoo policy ONLY.

The room was adequate and the Japanese restaurant here was amazing. The reason I am writing is because of the prejudiced tattoo policy.
I was allowed to use the pool, but denied entry into the fitness center unless I covered my tattoos. I have two full sleeve tattoos. I was allowed to use the indoor pool, the restaurants, they were happy to take my money for the hotel and other uses. But, for some reason, I was not allowed to exercise unless I covered my tattoos. With two full sleeves, that means wearing a long-sleeved shirt to exercise in the middle of summer. How unacceptable and archaic.
I spoke to the front desk about this. The worker was actually surprised that this was a rule. First, the worker thought the fitness supervisor was using personal prejudice, but I explained that it is actually on a posted sign, too. Both the front desk worker and the fitness supervisor agreed that the rule is prejudiced and nonsensical, but they had to enforce the hotel’s rules. The front desk person said they would pass the information along to the higher ups.
The fitness center itself is adequate. You can rent shoes if you need them. Free weights are a modest selection, adequate weight machines, several running machines, and you can also hire a personal trainer. There is a sauna option as well.

Again, the low review is ONLY for the tattoo policy. The staff was kind and helpful, the food was quite good for the breakfast buffet and insanely delicious for the Japanese restaurant…I never knew food could taste THAT good!! The room was comfortable.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antipodean wrote a review Jun 2018
Singapore, Singapore389 contributions217 helpful votes
+1
4.0 of 5 bubbles
Stayed here for three nights for a conference.
Airport transfer took 70 minutes Nice hit l car with wifi.
Check in fast and efficient.
Room renovated, small with an unusual bathroom and desk setup. Comfortable bed. Air conditioning needed adjustment as it was blowing hot air.
Free water and wifi. Turndown service provided and good water pressure in the small shower.
It is a long way from the city and airport and any surrounding restaurants. If you want a quiet relaxing place with a Casino, this is it.
Food and drinks extremely expensive $$$$
Exceptional service and I would strongly recommend this if you are in Seoul and your want 5 stars without the city attractions. ⭐️⭐️⭐️⭐️
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Date of stay: June 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WalkerhillSeoul, General Manager at GRAND WALKERHILL Seoul
Responded 12 Jun 2018
Dear Dave C, Thank you for staying with Grand Walkerhill Seoul and taking your time to share your experience with us. We are very glad that you enjoyed your overall stay with us, especially with room and staff service. We have shared your positive comments with all teams here. Thank you very much again for staying with us and we look forward to welcoming you soon. With best regards, Jungsup Do General Manager Walkerhill Hotel & Resort
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Stephany C wrote a review May 2005
Washington2 contributions27 helpful votes
2.0 of 5 bubbles
We looked at the pictures on the web and the rooms looked great. Even though we were on a business trip, we always want to see the sights and maybe pick up a few souveniers for family and friends. We arrived to an area where the hotel is in the older section of Seoul and is set up on a hill far away from any other restaurant or shopping area. Only way to get to center of town is to take a VERY EXPENSIVE taxi ride. So, we thought, we'll make the best of it here. They have a pool, gym, stores here, and a few good restaurants on the premises. Well, as it turns out, the outdoor pool is closed in May. The indoor pool is down in the basement, below the lower shopping level, and is not even marked with signage. The water looked green and no one was in it, although I can't blame them. We were told that even thought we were guests of the hotel, we had to pay $14.00 to get into the pool. Can you imagine??? The gym is also in the basement and has the look of a compound rather than a gym. The beauty parlor for massages had a dirty floor and was very cluttered and unkept. So, we'll shop at the stores, I thought. Well, unless you have unlimited funds, forget it. And absolutely no traditional Korean souveniers were available at the stores. Our room was very tiny and the bathroom was very dark and small. No drawers to place your clothes!!! Sheraton needs to take their name off of this property, as it is definitely not up to Sheraton standards.

STUCK.
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Date of stay: May 2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ILoveSussex wrote a review Sept 2014
Brighton, United Kingdom15 contributions22 helpful votes
1.0 of 5 bubbles
Staying here was a very unpleasant experience, starting from the hour long drive in heavy traffic from central Seoul where we had been staying. This place is in the middle of nowhere; we went because my husband attended a conference held there, but it is a really bad location with nothing to do and nowhere to go. You can see the Han river but would have to cross a couple of multi-lane highways to get to it. There is a shuttle to the nearest subway station, but it is now that frequent and then took an hour and a quarter to get into central Seoul.

On our arrival when our taxi driver was ignored by the staff when he tried to summon someone to help with our luggage. Wi fi cost US $8 an hour or $24 per day (the only hotel out of 4 we stayed at in S Korea that charged) A notice in the room informed us that both the gym and indoor pool were closed for renovation and it cost US$120 to use the outdoor pool (this included a buffet but last time I checked few people expect a buffet when going for a swim!). I asked if the hotel would consider letting me use the outdoor pool for free for one of the 4 days we were there as compensation for no indoor pool or gym, but after speaking to the manager, who then had to make phone calls, this was refused. The room was OK but had a view of a multi-storey car park. The lobby is very gloomy.

Breakfast cost $42 dollars but was not particularly good - luke warm weak tea and poor service, no offers of a refill. We had a meal in the restaurant and paid $36 for crab hotpot which had two teaspoons of crabmeat in it. Our friends had the barbecue beef which cost more and was literally two steaks with a few small dishes of salad and pickled vegetables - no starch whatsoever.

All this left us with no option but to check out after one night and return to Central Seoul. The Plaza, where we had started out and was superb, was full, but we went to the Lotte which was fabulous. Both hotels were the same price as the Sheraton Grande. Baffling.
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Date of stay: August 2014
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kyongjinyim, Manager at GRAND WALKERHILL Seoul
Responded 14 Sept 2014
Dear Katelsie, First of all, thank you for choosing Sheraton Grande Walkerhill and please accept our sincere apology for your unpleasant stay during your travel with your husband. The problems that you mentioned in your review have been brought to the attention of management and the proper departments. With regard to leisure activities, we offer a variety of programs including water sports, city tour, and etc. at the concierge desk. For the Wi-Fi charge, you may freely use the service at the hotel lobby. Kindly understand that we set the price of in-room use to provide high-speed quality service. We hope you will see the improvement and enjoy your time with us soon in the future. With best regards, Jungsup Do VP - Sales & Marketing Division
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NKC wrote a review Feb 2006
Fort Myers, Florida142 contributions285 helpful votes
5.0 of 5 bubbles
This hotel has features that are attractive or annoying depending on your preferences:

1. Location: On a wooded hillside with a lovely view of the river, served by a direct bus from the international airport, about 70 minutes away. Some people will find this an idyllic respite from the hustle and bustle of Seoul. But getting to some parts of Seoul during business hours can be a long and frustrating adventure.

2. Rooms: I had a very nice two-room suite in a wing of the building. The price was competitive for Seoul and much less that what I would expect to pay for a similar room in New York, London, or Hong Kong, for example. It was nicely appointly although not lavish. The room was in a quiet wing, removed from the traffic and noise of the lobby area; but it also required a 5 to 7 minute walk and two elevator rides to get to the lobby.

3. There is a casino, theatre, and shopping mall on site, which tend to attract crowds, but also adds some vitality to the property.

4. As one would expect in a Korean hotel, the service was exceptional in every respect.

5. The coffee bar / bakery in the lobby is excellent, and reasonably priced, quick alternative to the restaurants.

6. I hosted a dinner for my business partner and a group of my Korean clients in the Italian restaurant. The menu was reasonably priced for Seoul, and the food and service were very good.

As a business person, I would probably not stay at this hotel again, but only because there are more convenient hotels, of equal quality, for my business travel to Seoul. Otherwise it is definitely one or two levels above most Sheraton properties.
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Date of stay: October 2005
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
biancaontheroad wrote a review Feb 2015
Boston, Massachusetts133 contributions47 helpful votes
3.0 of 5 bubbles
The motto of this Sheraton should be: Welcome to the Sheraton at Walkerhill: We don't make it easy, but it sure is expensive!

I came here for three days on business. Day one, I arrived in the late afternoon to discover that this hotel is not close to anything. Isolated in its own complex up a hill, it instantly reminded me of the east coast casino resorts like Mohegan Sun and Foxwoods, only a fraction of a fraction of the size.

Tired, and fighting a cold, I just wanted to eat, have a tea, and get some rest, so the thought of catching a shuttle down the hill for food wasn't terribly appealing. I went, instead, to the Chinese place in the lobby. This is when I began to understand their game. Shocked by the $300 fish dinner on the first page of the menu, I paged through to find more grossly overpriced dishes. Ok, I thought, I must have just chosen poorly tonight. I ordered some $40 rice, and tried to shake off my losses.

After dinner, I headed over to the lobby bar of the adjoining W Hotel (the Sheraton has no lobby bar it seems) to meet up with some co-workers. Still not feeling tip-top, I ordered my version of a deconstructed Hot Toddy: a shot of whiskey and a cup of Camomile tea with honey and lemon. One of my co-workers expressed interest in trying the same, so I ended up ordering two.

Then I got the bill.

$101 USD.

For TEA and definitely NOT top shelf (Crown Royal) whiskey.

$101 USD.

Seriously?!

Wow.

So I drank my $50 Hot Toddy, tried to shake off my losses, and went to bed.

Day Two:
Thankfully the room was clean and spacious. From what I gather, there are a few different types of room layouts. In mine, the bathroom, specifically the shower, is separated from the rest of the room by a glass wall. Keep this in mind when you shower. You may want to shut the drapes on your windows. Finding breakfast was an adventure. Apparently the hotel is under construction, so to get to breakfast you have to go down to the lobby, across the lobby, follow a narrow corridor to the second (service?) elevator and then take that one back up to floor B4. Don't worry, you won't get lost. There are a dozen hotel staff every step of the way guiding (basically pushing) you in the right direction. Even when you know where you're going. Every time. It gets obnoxious.

Breakfast is fine. It's certainly NOT 5 star. More like 3 star. There is an egg station, but unless you want your eggs almost completely raw, you need to watch the guy like a hawk and don't let him try to rush it. Every time. It gets obnoxious.

Also, whatever you do, don't dare try and take your coffee cup back to your room. They will lose their minds at you as if you're trying to steal their tiny cup and not simply relocate that cup to another location inside their hotel. It became a thing. After a serious back and forth, and a lot of "no you can't do that," our group was FINALLY able to convince them to offer us takeaway paper cups as an option. Here's why: there is $9 coffee in the lobby. Yes, it's $9 USD. Insane, I know. But they want you to buy it instead of being able to drink the free coffee from breakfast, which is essentially the same coffee. Gripe hard enough and you can make it happen.

[EDIT: I was going to go on, day by day, through my stay, but I think the previous comments are probably enough. Suffice to say that this is the MOST EXPENSIVE Sheraton I have ever been too and its prices top many Four Seasons & Intercontinental Hotels. Furthermore, the prices aren't worth it. The service is ok, not exceptional, the property is nice, not amazing, the good is ok, not five star, and the location is removed from easy access to the city. So there you have it. I will definitely not be back, and it's tarnished my opinion of the SPG Chain of brands in general a little.]

In conclusion, it's not a bad hotel, it's just NOT worth the astronomical prices.

Pro Tips:
-The Do Not Disturb indicator is controlled from the lighting console next to the bed.
-There are no outlets next to the bed. Closest one is on the opposite wall. There's both 220v & 110v.
-The heater is ferocious and pumps extremely DRY air. Dry enough to give me nosebleeds until I shut it off.
-Window opens and has a screen :)
-Bottled water is free. If you run out of the initial complimentary bottles in the room you may ask for as many more as you'd like.
-Room comes with one shower towel.
-You are not "allowed" to order reasonably priced food from "down the hill" as delivery to the hotel. This way they can try to force you to purchase their incredibly overpriced options, however, with enough persistence, this too, can also be accomplished as a delivery to the front desk. (Example: Hotel pizza = $60, Papa John's pizza from down the hill = $20 delivered - same pizza.)
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Date of stay: February 2015
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: 1208 faces a parking garage.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kyongjinyim, General Manager at GRAND WALKERHILL Seoul
Responded 11 Feb 2015
Dear biancaontheroad, First of all, thank you very much for your recent stay with us, and taking the time to provide us with your feedback. We are appreciative of all the feedback we are given, which assists us greatly in monitoring our services. It came to my attention that you had an unpleasant experience during your stay regarding the values of certain service, food, and drinks. Please accept my most sincere apologies for not being able to meet your expectations on this occasion. All associates at Sheraton Grande Walkerhill Hotel strive to provide most comfortable stay to all our guests, however in regards to the price and value we seemed to have failed on this occasion. We will ensure to adjust prices more reasonable and make up the service value to ensure that we are meeting our guest needs and exceeding and will do our utmost to enhance the quality of our hotel experience. All our guest’s satisfaction is very important to us, if you could kindly give us an opportunity of welcoming you back when we will do our utmost to restore your faith in Sheraton Grande Walkerhill Hotel Thank you very much for your time. Jungsup Do General Manager
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Jim A wrote a review Aug 2011
Washington DC, District of Columbia1 contribution5 helpful votes
2.0 of 5 bubbles
I was a guest of the hotel on Sunday evening, August 21. I had arrived on a Thai Airways flight from Hong Kong and had planned to use the hotel as a stopover for my flight to San Francisco the next evening. Although, it's a solid 90-minute drive, I thought I could use the hotel as a base for some light sight-seeing the next day. I had never been to Seoul. I had reviewed Trip Advisor posts and knew that there were two different buildings: the main building and the annex. Before I booked the hotel room, I contacted hotel reservations directly and asked them whether if I were to make a reservation, I'd be guaranteed a room in the main complex. They responded affirmatively and so I booked the room and called them back to let them know that I would be arrive as soon as I could.

I arrived at 11 pm whereupon I was curtly notified that there were "no rooms available" at the main Sheraton building and I was in the wrong building. I was directed outside where a car would take me to the annex. I lowered myself into the back seat of the car that took me to the annex. A small little reception area awaited me. The gentleman who received me was nice enough, in all fairness, but I was not happy upon seeing the condition of the annex. There was some hokey arts and crafts decoration at the front door and the building had a sad look and feel. Something akin to a mid-tier apartment building. I asked him whether the building had a gym, a restaurant, a bar, a business center? -- whereupon he told me that the building had none of these facilities. We had a cool exchange where I told him about my earlier conversations before booking the room and he assured me that there were no rooms in the other building and asked me whether I had an email documenting that I'd be in the main building.

I felt and explained that in order to be a five-star hotel, the hotel should have certain facilities which it did not. While there were "no rooms" in the main building, he had managed to find me one room. He called it an upgrade, and told me that if I wanted to stay in the main building, a surcharge of $100 USD would be levied -- even though the room category stayed the same. So instead of paying the $230 USD for the room in the annex, I'd have to pay $330. I didn't think this was fair, but had no recourse. I was not going to give them more money.

I was provided a room key and escorted to what would be my room. A porter opened the door for me and turned on the light. The faux-wooden laminate floor was worn by rollerboards and shoes. Its finish had been shorn off revealing its synthetic secret. The white wall were tinged with dirt. And there were two twin beds. The duvets were soiled.

I walked out the room, returned to the reception desk and told the staff that I wanted a complete refund since neither the hotel nor the room met my expectations. The gentleman got on the phone (presumably with a supervisor) and indicated that they could waive the $100 upcharge for staying in the main building. But it was done in a less than receptive manner. It was explained that they would move another guest who was scheduled to be in the room and give that person my room. This didn't make much sense given by this time it was after midnight.

I was driven back to the other building, wasn't received well, but took my belongings up to my room. Everything in the Sheraton was closed, so I meandered to the W, which was next door and had a cocktail (and breakfast the next morning). The W was only charging a little more than the $330 USD rate the Sheraton was charging for the room.

The next morning, I went to the concierge to see what I might do insofar as touristy things are concerned. It was about 9:30 AM and my flight left at 5 PM. I was told that it was best to relax at the hotel and take the shuttle bus to the airport at noon. So the 90-minute ride back and forth to Seoul were pointless.

I felt the hotel staff were less than forthcoming and I feel the hotel misrepresents itself to a number of guests who get pushed to the Annex.

Internet was available for a fee, but it wasn't WIFI enabled meaning that to hop on the internet required my walking over to the W next door which had complimentary WIFI.
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Date of stay: August 2011
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ASharom asked a question Mar 2017
San Francisco, California34 contributions6 helpful votes
What is the best way to get to the hotel from Incheon Airport? Is the 6705 bus a good option? Thanks in advance!
Seoul, South Korea5 contributions
Dear Azlan S, Thank you for your interest at Grand Walkerhill Seoul. Taking Airport Limousin bus is easy way to come to our hotel. Please follow below step to get the bus. 1. From the Passenger Terminal (1F), locate exit #4 or #11 and go outside. 2. Buy bus tickets for #6705 at the ticket booth next to the exit. 3. Take Bus #6705 at Bus Stop 4A or 10B. The Bus Stop is right next to the ticket booth. 4. It takes approx. 90 minutes to Walkerhill. If there's any more question, please let us know. Have safe trip. with warm regards, Grand Walkerhill Seoul
Answer from Samir Delibey
Tuzla, Bosnia and Herzegovina68 contributions68 helpful votes
Yes, it is!
Answer from theloneagent
New York City, New York23 contributions15 helpful votes
Hi I really don't know. Sorry. The club rooms are very nice and modern
Seoul, South Korea5 contributions
こんにちわ。 ウォーカーヒルホテルでございます。 当ホテルは現在、禁煙ホテルとして運営されております。 喫煙は外部に指定された区域でされることが出来ます。 ただし、カジノ内にはカジノ訪問客専用喫煙区域が準備されております。 ありがとうございます ウォーカーヒルホテル & リゾート
eugene_o wrote a tip Mar 2024
San Francisco, California257 contributions74 helpful votes
4.0 of 5 bubbles
"Don't take the bus from the airport. Take subway instead."
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BeachDreamer wrote a tip Sept 2023
Washington, Virginia32 contributions50 helpful votes
1.0 of 5 bubbles
"Stay at the Grand Ambassador Seoul - it is wonderful and convenient to everything "
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KBrown wrote a tip Dec 2019
2 contributions2 helpful votes
1.0 of 5 bubbles
"Do not go to this hotel. Go to Intercontinental for same price."
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doong wrote a tip Oct 2019
1 contribution1 helpful vote
5.0 of 5 bubbles
"best view!"
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jhon LEE wrote a tip Sept 2019
Seoul, South Korea1 contribution1 helpful vote
1.0 of 5 bubbles
"제발 예약을 하지마세요. 저는 이런 호텔은 처음봅니다. Please don't make a reservation. I've never seen a hotel like this before."
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PRICE RANGE
£97 - £188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton grande walkerhill hotel seoul, sheraton grande walker hill hotel, sheraton seoul, seoul sheraton
LOCATION
South KoreaSeoulGwangjang-dong / Gwangjin-gu
NUMBER OF ROOMS
426
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND WALKERHILL SEOUL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about GRAND WALKERHILL Seoul
Which popular attractions are close to GRAND WALKERHILL Seoul?
Nearby attractions include Achasan Mountain (0.6 miles), Paradise Casino Walkerhill (0.04 miles), and Goguryeo Blacksmith Town (0.4 miles).
What are some of the property amenities at GRAND WALKERHILL Seoul?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at GRAND WALKERHILL Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GRAND WALKERHILL Seoul?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at GRAND WALKERHILL Seoul?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to GRAND WALKERHILL Seoul?
Conveniently located restaurants include Myongwolgwan, Pizza Hil, and Ondal.
Are there opportunities to exercise at GRAND WALKERHILL Seoul?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does GRAND WALKERHILL Seoul have airport transportation?
Yes, GRAND WALKERHILL Seoul offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GRAND WALKERHILL Seoul?
Yes, dry cleaning and laundry service are offered to guests.
Does GRAND WALKERHILL Seoul offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at GRAND WALKERHILL Seoul?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
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