Staybridge Suites Cairo - Citystars, an IHG Hotel
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Staybridge Suites Cairo - Citystars, an IHG Hotel

With my favorite recepcionist
Traveller (83)
Staybridge Suites-Cairo One-Bedroom Suite Kitchen
Room & Suite (57)
Start each day right with our hot breakfast
Dining (6)

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About

4.5
#35 of 201 hotels in Cairo
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Discover the perfect blend of comfort and convenience at Staybridge Suites® Cairo Citystars, providing a home away from home in the dynamic commercial hub of Heliopolis. Situated with direct access to Stars Centre shopping mall, and only a seven-minute drive from Cairo International Airport and Cairo International Convention and Exhibition Centre, our 140 fully furnished studios and suites strategically place travelers right where they need to be. The lively streets of downtown Cairo are just half an hour away, with the Grand Egyptian Museum and Great Pyramids a bit further. Tailored for business travelers on extended stays in Cairo, our spacious studios and suites, featuring up to three bedrooms, offer full kitchens and living areas for a seamless blend of work and relaxation. Complimentary Wi-Fi is available throughout. Start your day with a free buffet breakfast, and join fellow guests for an Evening Social, fostering connections over dinner three nights a week.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Car hire
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Arabic
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Emtedad Makram Obied Street Heliopolis, Cairo 11737 Egypt
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Cairo Intl Airport
239Reviews7Q+A40Room tips

Reviews
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Detailed Reviews
Paul L wrote a review Dec 2022
Marietta, Georgia3 contributions
Hotel's Favourite
5.0 of 5 bubbles
The service by the staff was excellent, and the room/suite was large and comfortable. The breakfast buffet had a large selection. The location adjoining the mall (and not far from the airport) worked out very well. My wife and I enjoyed our stay here!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 26 Dec 2022
Dear Guest, I would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. I’m glad that you had a good experience and were satisfied with the accommodation, service, and staff. We are also proud to read about your satisfaction regarding our breakfast and hotel location being connected to Citystars mall, one of the biggest malls in Egypt. Once again, thank you and we would love to have the pleasure of seeing you as a regular guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yassin Amr wrote a review Jan 2021
Cairo, Egypt1 contribution
5.0 of 5 bubbles
Lovely hotel you can enjoy all the facilities very close to city stars mall enjoy the breakfast. Room is so clean team is very friendly. You can find anything there in the room and housekeeping is always smiling and very helpful
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 23 Jan 2021
Dear Guest, We would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. We are glad that you had a good experience and were satisfied with the accommodation, service, and staff. We are also proud to read about your satisfaction regarding the hotel location and breakfast. Once again thank you and we look very much forward to welcoming you again in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hala A wrote a review Nov 2021
52 contributions
+1
5.0 of 5 bubbles
This is our third stay at this amazing hotel. We stayed in suite 1012 between 24/09/2021 - 08/10/2021.
The hotel in general is beautiful and suites are specious, clean and beds are extremely comfy. I also loved the view from our room. The staff are friendly and I must say special thanks to (Michael) who works in the reservation department "thank you for your time and gracious hospitality. Thanks again for doing everything you could to make us feel at home and thank you for going the extra mile for us I really appreciate your efforts and can't thank you enough" .
I must also say special thanks to (Bahaa) (housekeeping manager) for being so generous and helpful. He looked after us very well during our stay :)
A Big thank you to (Rehab) for preparing a decent breakfast for us every morning, she was extremely generous, I can't thank her enough for looking after us during our stay as this made our stay unforgettable.
Thanks to everyone else for the warm welcome.
Hotel facilities are superb.
I highly recommend this fantastic hotel.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 28 Nov 2021
Dear Guest, Warm greetings from Staybridge Suites Cairo Citystars! Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments which are greatly appreciated. I am reviewing your feedback about your experience at the Staybridge Suites and please let me thank you for sharing such positive comments. I am extremely happy you have covered all the details including the accommodation itself, service and staff. This really gives us a clear picture about your experience. We are proud to read about your satisfaction regarding the hotel cleanliness and the friendliness of our colleagues. Your encouraging comments have been shared with all concerned colleagues especially Michael, Bahaa and Rehab, as reinforcement to them to continue their efforts to make it the best place in Cairo. Thanks again for the kind words extended to us and we are looking forward to welcoming you back soon!
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Dina Rady wrote a review Mar 2021
Alexandria, Egypt296 contributions124 helpful votes
3.0 of 5 bubbles
I had two stay for three days in room 1502 with my family and I wasn’t really satisfied!
The room needed to be more well kept, there was a problem with flushing the toilet. And it needed to be replaced .
The door lock of the master room was broken and couldn’t lock it.
The closet door needed to be mended.
The suite was spacious , clean organized and airy ,but it probably needs some renovations.

The view is very nice from the 15th floor .
I was very disappointed with breakfast, cheap food products , limited food varieties and poor presentation !!
Plz take care and keep it up to your standards.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 28 Mar 2021
Dear Guest, Thank you for sharing your comments about your recent stay at the Staybridge Suites. We are very sorry to hear that you encountered some inconveniences during your stay for which we sincerely apologize. It is always through our guests' feedback that we can measure and improve our performance. We assure you that your comment will be taken into consideration, however, for safety reasons, our rooms can not be locked. As for the breakfast and as per our standards and the current pandemic situation, we offer our guests assisted service breakfast that includes a variety of hot items like boiled eggs, grilled vegetables, beans, and sausages. We also serve pastries, yogurt, fresh salad, cereals, fruits, nuts, cheese and cold cut platters, fresh and detox juices. We also have omelet station. We have coffee machines free of charge, available in the Lobby level for 24/7 where you can enjoy making your hot drinks. We do hope that in despite of this unusual experience, we will have another chance to welcoming you back.
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Lorraine I wrote a review May 2022
redwood city, United States14 contributions16 helpful votes
5.0 of 5 bubbles
Great experience thanks to a wonderful staff. Shady and Muhammad Abdullah at the front desk remember you and your room number throughout the stay. Very helpful. Rehab and Nagwa run the restaurant with caring and efficiency. Suites are as big as my first condo. Two caveats: 1, there is no pool. You can walk through the lovely Intercontinental pool area (sister hotel next door) but you can’t use it. 2, no dedicated tour desk. The front desk staff will help arrange anything you request, though!

The hotel is connected to an upscale mall with gourmet grocery store, theaters, and tons of restaurants.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 26 May 2022
Dear Guest, Warm greetings from Staybridge Suites Cairo Citystars! I am so happy to read your detailed described feedback especially related to our helpful colleagues and lovely location being connected to Citystars mall, one of the biggest malls in Egypt. This is something gives us the best available award for all of us. Your encouraging comments have been shared with all concerned colleagues especially Shady, Mohamed, Nagwa and Rehab as reinforcement to them to continue their efforts to make it the best place in Cairo. Once again, thank you and we would love to have the pleasure of seeing you as a regular guest.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zainab wrote a review Nov 2020
Federal Capital Territory, Nigeria8 contributions1 helpful vote
4.0 of 5 bubbles
I stayed at the staybridges for a week. My father was in the hospital and I also had a course and a professional certification to undertake online. There was a lot going on between the online coourse and my back and forth to the hospital. But I never had to worry about the internet, food (24/7) or even having to go get necessities. Nothing was inaccessible and I am glad about that.
Being connected to citystars shopping mall meant walking to the elevator and a few levels down, voila! i was at the mall.
Access to dining of two other hotels, holiday Inn and Intercontinental in addition to the Staybridges meant choices. Being in the city center also meant more options.
It was a good stay. I don't think i was able to get the full experience due to all the ups and downs but i know i would like to be back.
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Date of stay: October 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: ask for what you want, i didn't until i was fully checked in. i was facing the street and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 10 Nov 2020
Dear Guest, I would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. I’m glad that you had a good experience and were satisfied with the accommodation. We are also proud to read about your satisfaction regarding the hotel location and service. Once again, thank you and we would love to have the pleasure of seeing you as a regular guest.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sivanathan wrote a review Feb 2023
West Pennant Hills, Australia2 contributions
3.0 of 5 bubbles
This review is after the first day of our 2 days booking, but I hope it will change. When we arrived at 9.15pm on 10/02/2023 at the entrance by Uber, the security team was busy socialising, and the entry was blocked. We unloaded our 4 bags and checked with the security of the entry. They showed the entry and advised to drag the bags around.
I complained the incident to the duty manager at the reception who was defensive, interrogative, and said he would check the camera to confirm the credibility of the incident. We asked why we would complain if everything was as smooth as expected and walked away.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 12 Feb 2023
Dear Guest, Thank you for sharing your comments about your recent stay at the Staybridge Suites. It’s only through our guests feedback that we can enhance our services and performance. Please accept my sincere apologies for the inconvenience encountered and let me assure you that corrective actions were taken and instructions have been given to all concerned staff and Management to ensure non-nonoccurrence in the future. Once again, thank you and we hope that this incident will not deter you from staying at our hotel in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adnan757 wrote a review Mar 2023
Beirut, Lebanon5 contributions
4.0 of 5 bubbles
My stay was short, only two days. When staying there you feel as at home. You have all facilities. Moreover the personnel were kind and helpful. The direct connection to the City Stars mall was an added value.
I liked the idea to have such a hotel.
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: I did not use the parking facility this time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 19 Mar 2023
Dear Guest, We would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. It is also our pleasure making you feel at home and part of the Staybridge Suites family. We are so proud to read about your satisfaction regarding our colleagues being helpful, regarding our location being connected to Citystars mall, one of the biggest malls in Egypt. Once again, thank you and we would love to have the pleasure of seeing you as a regular guest.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bassel O wrote a review Feb 2024
Beirut, Lebanon2 contributions
1.0 of 5 bubbles
Very bad experience in Cairo city stars. TV needs to be repaired everyday.
Windows don’t close correctly, very cold and noisy in the suite.
Always something missing after they clean the room, like towels, garbage bags.
Breakfast very unorganized
I won’t comeback again to this hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 4 Feb 2024
Dear Guest, We are very sorry to hear that you encountered some inconveniences during your stay for which we sincerely apologize. It is always through our guests' feedback that we can measure and improve our performance. Let me assure you that corrective actions were taken and instructions have been given to all concerned staff and Management to ensure non-nonoccurrence in the future. Once again please accept our deepest apologies hoping that this incident will not deter you from staying at our hotel in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LilyCharlie30 wrote a review Aug 2021
Apple Valley, Minnesota12 contributions7 helpful votes
5.0 of 5 bubbles
Nice place! Super super helpful staff even with my language limited to English only. I never made it to breakfast but it was nice to just pop over to the mall via the parking garage when I needed to. Bathroom a little small but there is the kitchen etc so that explains why. Overall good stay.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asmaa Hadary, Owner at Staybridge Suites Cairo - Citystars, an IHG Hotel
Responded 5 Aug 2021
Dear LilyCharlie30, Thank you for choosing Staybridge Suites Cairo Citystars. We are delighted that you have enjoyed your stay with us, looking forward to welcome you back. Regards, Asmaa Hadary
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Amoor2002 asked a question Apr 2018
Jeddah Saudi Arabia5 contributions
Do you have baby sitter service in the hotel?
Answer from AMY
Vancouver Island, Canada731 contributions178 helpful votes
I am afraid not
Answer from Islam S
Cairo, Egypt5 contributions2 helpful votes
Dear Sir, Guests at the Staybridge Suites are not allowed to use InterContinental or Holiday Inn pools. Islam A. Samad Executive Assistant Manager Staybridge Suites Citystars
ebruculum asked a question Jun 2016
Manama, Bahrain1 contribution2 helpful votes
Do they still have an agreement with Intercontinental for the pool?
Answer from Islam S
Cairo, Egypt5 contributions2 helpful votes
Dear Sir, No, We don't have an agreement with InterContinental for the pool. Islam A. Samad Executive Assistant Manager Staybridge Suites Citystars
Butterfly25_10 asked a question Mar 2015
stoke on trent7 contributions19 helpful votes
Hi, Does the hotel provide a travel cot or sleeping facilities for babies if requested?
Answer from Islam S
Cairo, Egypt5 contributions2 helpful votes
Yes, the hotel do provide baby cots free of charge. Thanks
adnan757 wrote a tip Mar 2023
Beirut, Lebanon5 contributions
4.0 of 5 bubbles
"I did not use the parking facility this time."
Read full review
zainab wrote a tip Nov 2020
Federal Capital Territory, Nigeria8 contributions1 helpful vote
4.0 of 5 bubbles
"ask for what you want, i didn't until i was fully checked in. i was facing the street and there was a bit of construction."
Read full review
EHABMA1397 wrote a tip Feb 2020
SAUDIA18 contributions15 helpful votes
5.0 of 5 bubbles
"high level"
Read full review
sayedm306 wrote a tip Mar 2019
Johannesburg, South Africa40 contributions10 helpful votes
5.0 of 5 bubbles
"15 th floor , amazing views of Cairo"
Read full review
Yassir H.Shareef wrote a tip Nov 2018
Khartoum17 contributions3 helpful votes
4.0 of 5 bubbles
"I preferred the east view of the Hotel"
Read full review
Not the right property for you?
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PRICE RANGE
£142 - £171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites cairo-citystars hotel cairo
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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STAYBRIDGE SUITES CAIRO - CITYSTARS, AN IHG HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Staybridge Suites Cairo - Citystars, an IHG Hotel
What are some of the property amenities at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Yes, parking is available to guests.
Are there opportunities to exercise at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites Cairo - Citystars, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Staybridge Suites Cairo - Citystars, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Staybridge Suites Cairo - Citystars, an IHG Hotel?
The staff speaks multiple languages, including English and Arabic.
Is Staybridge Suites Cairo - Citystars, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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