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Le Meridien Heliopolis

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457 Reviews from our TripAdvisor Community

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Showing 346: English reviews
Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

Quite an old property and hence it shows in everything from the bathroom to the passage. However, the rooms are neat and clean. More of a four star quality. Quite happy since I had to pay only similar rates. Staff were generally helpful but always felt they were trying to sell me a tour package.

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Helpful?
Thank sameerkm1975
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Thank you for your kind words, very much appreciated. Le Méridien Heliopolis Team Members who are all geared to provide their guests with the utmost comfort, care and attention, were delighted to hear about your comments. Please consider Le Méridien Heliopolis YOUR HOME in Cairo. Kind regards, The Hotel Management

Cape Town, South Africa
Reviewed 1 week ago

The hotel is old and thats not a bad thing but the hotel is disgustingly filthy across the board. I took pictures of filth in the toilets and the room to show the manager who appeared surprised. This hotel is by far the worst I have stayed in. The rooms smelt like a sewer most times and the other times...

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Helpful?
Thank Ismael H
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. Your comments...

Qena Governorate, Egypt
Reviewed 4 weeks ago

For the several times visit the hotel I found all the employees are friendly and really cooperative especially the concierge team also the rooms are very cleaned with a very comfortable beds but the quietness in the room is very low.

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Helpful?
Thank tareky119
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis and for posting a review reflecting your positive experience, with gratifying comments, is greatly appreciated. We genuinely value your excellent scores regarding our friendly and attentive staff as well as our services. Once again, we thank you for your motivating feedback; it will be our pleasure...

Esbjerg
Reviewed 30 October 2016

I stayed at this hotel at several occasions and for many days each time. I came there as it is a part of the SPG Group and I had a good time there. I only used the lobby restaurant, friendly staff and generally good food and beverage. Overall, you are living among friendly staff. One remark to the staff at...

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Helpful?
Thank Mistercarsten
Nelly O, Administrative Assist. tothe General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is a real pleasure to learn that you have enjoyed your stay at Le Méridien Heliopolis as reflected by your positive review. Your lovely words are really appreciated regarding our clean rooms and friendly staff. Your complaint regarding our receptionist will be taken great care of in order to prevent reoccurrence. As for the laundry prices,...

Montreal, Canada
Reviewed 26 October 2016 via mobile

I stayed at the club floor where the service is available 24 H . With the very modest price per night you fer a fabulous breakfast where a chef cooks your eggs the way you want them and supplies you with whatever you desire in terms of fresh fruits , freshly squeezed fruit juice and any hot plate you wish...

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Helpful?
Thank magdisami
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Thank you for posting your feedback of your stay at Le Méridien Heliopolis. We are delighted to know that you have enjoyed all our services and facilities. Your excellent comments are very much appreciated. Your kind comments were shared with the Executive Team as it is certainly gratifying when efforts are acknowledged by our guests. Please consider...

Reviewed 26 October 2016 via mobile

I come to this hotel every month or 2 due to its amazing accessibility. They just keep on getting worse. Food is horrible, old careless staff (most of them) Just keeps on getting worse with no intention of fixing anything. 200$ were withdrawn form my account last time , supposedly they just reserved them on my check in as a...

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Helpful?
Thank Walid M
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valuable guest, Greetings from Le Méridien Heliopolis… Thank you for staying at Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. It...

Muscat, Oman
Reviewed 24 October 2016

We were a group of 10 friends that stayed at the Le Meridien for 3 days and 2 nights in October 2016. We occupied five double rooms. We had a comfortable stay with spacious rooms and clean bathrooms, with housekeeping doing an excellent job on both days. The staff was courteous and very accommodating especially when we ordered room service...

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Helpful?
Thank traveltoes85
Nelly O, Administrative Assistant to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is a real pleasure to learn that you have enjoyed your stay at Le Méridien Heliopolis as reflected by your positive review at TripAdvisor. Your lovely and charming words are really appreciated regarding our hotel, clean spacious rooms, housekeeping staff who had succeeded to exceed your expectations. Your kind comments were shared with the Executive Team...

Reviewed 13 October 2016

I feel like in home because I stayed in this hotel several time, everybody recognized and they 're Happy you're there with the smile and Welcome Back your second Home. FD, so nice special Marina, Manager Moustaffa all the team the same all the Bells, Club Lounge ( Marmouth , Ibraim) and the Doorman outside special mention to Mohamed and...

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Helpful?
Thank Robespierre M
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valuable Guest First we would like to thank you for your loyalty to Le Méridien Heliopolis. We read your review and are delighted to know you enjoyed your time at our Hotel, appreciating our services & facilities, particularly the performance of our staff. Rest assured that we will convey your appreciation to all concerned and very pleased to know...

Marbella, Spain
Reviewed 8 October 2016 via mobile

I've read many reviews. Personally I had a good experience. There were some things that could be better but they were better than average. The experience you get is influenced in how you are welcomed on arrival. From the guy helping you with your bags to the check in process. Mine was perfect, handled professionally & efficiently. I checked in...

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Helpful?
Thank btaaga
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis and for posting a positive review on your recent stay at our Hotel. I am delighted that Mahmoud was able to provide you with the required assistance. It is the duty of all Staff to make every guest feel special. Needless to remind you that Le...

Reviewed 5 October 2016 via mobile

Thank God for Stayed just two nights 1. Dirty Washroom 2. bad customer service 3. Both inhouse restaurants don't serve late meal. 4. breakfast menu so bad. 5. Old furniture. Not recommended at all cost.

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Helpful?
Thank Omnia M
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is with great concern that I have read your review and thank you for bringing these issues to our attention, We always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. We apologize for not meeting your expectations and confirm that this is certainly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Occupying the most exclusive site in the heart of Heliopolis lays this 283 rooms and suites elegantly designed hotel, Le Meridien Heliopolis offers a vast spectrum of limitless services, guaranteeing comfort designed with space and charm. The restaurants & bars range from formal to casual offering a unique assortment of dining experiences with an unparallel variety of International cuisine from the five continents. ... more   less 

Additional Information about Le Meridien Heliopolis

Address: 51 Al Orouba Street | Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: £64 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien Heliopolis 5*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Asiatravel.com Holdings, Odigeo, Hotels.com, Priceline and Travelocity so you can book your Le Meridien Heliopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien Heliopolis Hotel Cairo
Le Meridien Hotel Cairo
Le Meridien Cairo
Cairo Le Meridien
Hotel Style:
#14 Family Hotel in Cairo
#19 Romantic Hotel in Cairo
#22 Business Hotel in Cairo
#25 Luxury Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Le Meridien Heliopolis staff and other travellers.
7 questions
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Questions? Get answers from Le Meridien Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book another hotel.”
 of 5 bubbles IsmaelH_13, 27 Nov 2016 | Read review
“rooms beside the elevator are noisy”
 of 5 bubbles tareky119, 1 Nov 2016 | Read review
“Pool view rooms”
  • Pool room view
 of 5 bubbles B6873MVmohamedm, 9 Sep 2016 | Read review
“Odd numbers rooms are Pool view”
 of 5 bubbles YoussefE413, 22 Aug 2016 | Read review
“Nice for a week”
 of 5 bubbles welewa, 24 Jul 2016 | Read review
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