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Holiday Inn - Citystars

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#19 of 139 Hotels in Cairo
Certificate of Excellence
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Holiday Inn - Citystars
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473 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Reviewed 1 week ago via mobile

Nice modern room but little tight. bathroom is ok. breakfast is very good. resturant staff are very helpfull, the contrary of reception staff. few steps from the citystars mall. WiFi is good. little noisy if you stayed in lower floors.

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Helpful?
Thank Ahmed D
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Ahmed D, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments with others. We are happy you had a good time with us and enjoyed our breakfast; we would like to highlight that we have different type of rooms should you prefer a larger room in the future. Looking forward to welcoming you back...

Cairo
Reviewed 2 weeks ago

The hotel location is very convenient if you want to be around the suburban of Heliopolis, connected to the huge mall of City Stars which can be very beneficial as it has a great variety of restaurants and coffee shops. Rooms are bit tired, in need for renovation specially the furniture, however everything is functional. Food is average, service is...

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Helpful?
Thank Arefaat
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Arefaat, Thank you for choosing to stay at Holiday Inn Cairo Citystars. We are happy that you had a good time with and appreciate your valuable comments. Looking forward to welcoming you back in the future. Sincerely, Dina Y Khalil Executive Secretary

New York City, New York
Reviewed 4 weeks ago

Very good hotel fairly close to the airport (about 30 mins ride with traffic). Very good breakfast variety, and next to a mall with several restaurants. It is not in the city center, but a short ride from it (about 30 mins). The city noise/AC from other buidlings gets in the room as a constant buzz (not only in this...

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Helpful?
Thank LA_traveler_10101
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear LA_traveler_10101, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to post your comments. We are delighted to learn that you had a good time with us, enjoyed our breakfast and liked our rooms. We look very much forward to welcoming you back hopefully in the near future. Sincerely, Dina Y Khalil...

Dapto, Australia
Reviewed 4 weeks ago

I stayed here for two nights at the end of my tour, and found it to be amazing. Super modern, well secured hotel, with great rooms, and free Wi-Fi. It's right next door to the Citystars mall, so great for shopping if brand names are your thing. Not so much for bazaar-style shopping though. The staff were very helpful, and...

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Helpful?
Thank Gem537
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Gem537, Thank you for choosing Holiday Inn Cairo Citystars. We are honored that you have enjoyed your stay with us, and thank you for your nice comments. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager

Reviewed 3 November 2016 via mobile

I am always a little anxious using Holiday Inn's abroad as sometimes the standard isn't quite what you would expect. But do not worry, this hotel is gorgeous, very clean, very modern and the staff from Housekeeping to Front Desk brilliant. Rooms are a good size, plenty of food options, it's even attached to the Mall. Being a Spire member,...

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Helpful?
Thank Jason C
Ibrahim N, Rooms Division Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Jason, Thank you for choosing Holiday Inn Cairo Citystars, and being one of the most loyal IHG Rewards member. We are honored that we've enjoyed your stay with us. Looking forward to welcome you back. Best Regards, Asmaa Hadary Rooms Division Manager

Singapore
Reviewed 2 November 2016 via mobile

Had stayed at this hotel for one week! A strategic location and the rooms are good! The hotel is next to the shopping center which you can find a lot of restaurant! Furthermore the hotel is near to the Cairo International Exhibition Hall! Good breakfast However, the hotel restaurant need to be improved as the staffs are not attentive enough...

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Helpful?
Thank Cheryl C
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Cheryl C, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to share your experience with others. We are delighted to learn that you had a good time with us, like our facilities and enjoyed our breakfast, we do apologize however for this little incident about the spoon and rest assured that this is...

Chorleywood, United Kingdom
Reviewed 1 November 2016

Stayed twice as part of Egypt tour. This hotel is very convenient for the airport as only about 15 minutes drive. It is also adjacent to a huge shopping mall with global brands and a food court. The rooms are standard mid-range and if you are IHG reward customer you receive free wifi which is great. You can hear the...

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Helpful?
Thank happytime19
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear happytime19, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to post your experience in details. We are delighted to learn that you enjoyed your time with us, liked our breakfast and services. Looking very much forward to welcoming you back in the near future. Sincerely, Dina Y Khalil Executive Secretary

Reviewed 31 October 2016

At the check in i showed them my IHG membership card and due to the overbooking they upgraded my standard room to a suite room and with a welcome drink, thanks to Mr. Remon from the Guest relations. it is a very good choice as it is near to the city stars mall with an access to the hotel from...

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Helpful?
Thank Ahmed K
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Ahmed K, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to share your experience. We are delighted to know that you enjoyed your time with us, there is no better reward to the whole team than see our cherished guest happy and comfortable. Your comments were passed onto our colleagues and they greatly...

Sydney, Australia
Reviewed 12 October 2016

I stayed in a suite, upgrade. I found the hotel to be very clean and most staff to be very helpful although a few on the front desk are not fluent enough in English which leads to booking confusion. I agree that the hotel does not really understand the IHG membership although I was given fruit in my upgraded suite....

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Helpful?
Thank Carolepj
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Carolepj, Thank you for choosing to stay at Holiday Inn Cairo Citystars. We are glad to learn that you had a good time with us, liked our facilities and breakfast and found our colleagues helpful. Your comments will be immediately looked into as only through them that we can maintain and improve. Your promise to visit us again is...

Dubai, United Arab Emirates
Reviewed 25 September 2016

I stayed at Holiday Inn Citystars for 4 nights last week and I have no major complaints. Check-in was breeze and that too at 8am. I was even upgraded to a superior room. The room was huge and the washroom was fine too (the faucet was slight cramped if your door is open). I had stayed at Intercontinental City Stars...

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Helpful?
Thank aayushrivastava
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear aayushrivastava, Thank you for choosing to stay at Holiday Inn Cairo Citystars. We are happy to learn that you enjoyed your time with us and had the chance to experience our Indian restaurant Indira one of the top in Cairo. Please rest assured that your comments will be looked into as only through them we can improve and maintain....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 

Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: £105 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Asiatravel.com Holdings, Travelocity, TripOnline SA, Priceline, Odigeo and IHG so you can book your Holiday Inn - Citystars reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn
Hotel Style:
#16 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#23 Business Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn - Citystars staff and other travellers.
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Questions? Get answers from Holiday Inn - Citystars staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms are much better than the rooms overlooking the street. For a better sleep quality try rooms away from the mall.”
 of 5 bubbles M_Sami5870, 7 Sep 2016 | Read review
“859 has great city views but can be loud from the traffic and Mosque.”
  • Easy and spacious to get some work done
  • View from 859
  • Room 859
  • Room 859
  • Room 859
  • Room 859
 of 5 bubbles Kloberda, 3 Sep 2016 | Read review
“Choose higher level room to avoid noise from the street.”
 of 5 bubbles fareedo58, 13 Aug 2016 | Read review
“All r quieter, try to get room facing the street, so u can see life!”
 of 5 bubbles 402renes, 7 Aug 2016 | Read review
“Avoid the street facing rooms”
 of 5 bubbles SQ320, 5 Jul 2016 | Read review
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