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InterContinental Nairobi

Traveller (481)
Room & Suite (195)
Dining (37)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
1,295Reviews
545Photos
20Q+A
100Room tips
Traveller rating
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Popular mentions
The room responded to the best Intercontinental tradition. Security was high standard. Breakfast fresh and business center 24 hours open. Indian restaurant to recommend. The General Manager can lean back and smile. By the way he was every morning coming by the breakfast and
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Response from Geyer_Oliver, General Manager at InterContinental Nairobi
Responded 3 days ago
Dear Jacob L, Thank you very much for taking the time to write your most outstanding review. Your feedback is valuable to us. It is great to note that our your stay was comfortable, having had time to enjoy our diverse breakfast offerings, comfort of your room and delightful Indian Cuisine. I appreciate your kind remarks. At InterContinental Nairobi, we value our guests' safety and it is with great joy to hear that you felt safe while in the hotel. Thank you for giving us an opportunity to serve you. It will be my pleasure to welcome you back in the coming days. Kind regards, Oliver Geyer General Manager
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The furniture is a bit dated. The rooms are also small. The staff is wonderful. The breakfast is wonderful. There is quite a lot of checking and security to get into the hotel which can be a bit annoying when you arrive late and have to get off your vehicle and trudge up the
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 1 week ago
Dear Sumeet_7, Thank you for taking time to write your review here on Trip Advisor. It was our pleasure having you stay with us. I am excited to read wonderful comments on our colleagues' service and delightful breakfast. Regrettably, I have noted that the condition of room facilities fell short of your expectations. I make a sincere apology for the discomfort and inconvenience caused to you. Your observations on security measures in the hotel are valuable. It is our aspiration that our guests relax in a secure hotel environment. However, our Security Manager has been informed to keep enhancing in this area of service. Thank you for giving us an opportunity to serve you and do hope that you will consider staying with us again in the coming days. Kind regards, Oliver Geyer General Manager
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It is a good hotel in the center of the city, you feel safe to be there. The personel is kind and helpful. The truth is that the rooms are clean, although they need refurbisment. The furniture looks old. Breakfast is nice, there are choises, it could be better. The wifi is fast
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 2 weeks ago
Dear mf2006, Thank you for taking time to provide us with feedback on your stay. It was great to have you staying with us. I am glad to receive wonderful observations about our colleagues courtesy, comfort of our rooms, delightful breakfast offerings and efficiency of internet service. Thank you for your kind remarks. It gives me joy to know that you were able to relax in a secure environment while in the hotel. The safety of our guests and colleagues is our supreme goal. Thank you for giving us a chance to serve you. I will be delighted to welcome you back in the near future. Kind regards, Oliver Geyer General Manager
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Stay for 2 nights. Got an upgrade to a large superior suite. Very clean room but with outdated furniture (except the TV’s). I have very mixed feelings after my stay. The very best thing with Intercontinental Nairobi is the staff. Everyone - absolutely everyone - are extremely
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 2 weeks ago
Dear globalswede, Thank you for taking the time to share comprehensive feedback on your recent stay with us. We value your remarks as this enables us to focus on areas of service shortfall for continued improvement. I am glad to note that our colleagues stood out on this stay with their exceptional service. I appreciate your very kind comments. I have taken note of your concerns on the condition of hotel facilities, and dissatisfaction with service in the F&B outlets and quality of menus offered. Our supreme goal is to always provide our guests with the best hospitality service and it is with regret to know that this was not the case during your stay. Our guest's comfort and satisfaction remain a priority and I make a sincere apology for letting you feel otherwise. These concerns have been shared with responsible teams for an urgent attention and continued improvement. Thank you for giving us an opportunity to serve you and look forward to welcoming you back in the near future. Kind regards, Oliver Geyer General Manager
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Spent a week at the Intercontinental at a business conference. Whilst the rooms and the fixtures and fittings are in need of a bit of refresh, what makes this hotel stand out are the staff who are without doubt the friendliest and most helpful I have experienced anywhere. A
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Response from Dieter_Franke, General Manager at InterContinental Nairobi
Responded 4 weeks ago
Dear Alan C Thank you very much for taking the time to write your exceptional review on your recent stay. It was indeed a great pleasure having you stay with us. While it is a daily effort to make it unforgettable for you, I am proud that Mary stood at our outdoor bar, Makuti. I am happy to also note your positive remarks on the delightful breakfast offering. Thank you for your kind words. Your concerns in regards to the condition of hotel facilities have been shared with the responsible colleagues for continued improvement. I appreciate you giving us an opportunity to serve you and look forward to your next visit. Kind regards, Oliver Geyer General Manager
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12345639
Does your Hotel have a spa?
Yes they have a small spa in the basement nearby the gym
0 votes
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What currency do I need to take if staying in this hotel?
Dollars, British pounds, Euros or Kenyan shillings
0 votes
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Dear Megan J, Warm greetings from InterContinental Nairobi! Thank you for taking the time to write to us. Wilson Airport is approximately 5 kilometers from our hotel via Uhuru Highway. Depending on the time of the day and traffic on major roads around the hotel, it may take up to 45 minutes to and/or from the airport. The cost is USD12. Kindly advise if I can go ahead and make a reservation for you. The team and I will be pleased to receive your confirmation. Once again, thank you for your inquiry and look forward to have a opportunity to serve you. Kind regards, Dieter Franke Area General Manager - East Africa General Manager - InterContinental Nairobi
0 votes
Does this hotel have a sauna or steam room?
Dear Megan J, Thank you for your inquiry. We have a Sauna and Steam room. Our Fitness Centre is located at the basement level of the hotel. I do hope that you will enjoy our services at the facility. Kind regards, Dieter Franke Area General Manager- East Africa General Manager- InterContinental Nairobi
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Hi, Not 100% sure. We arrived lunchtime and mid afternoon. Best bet is to contact them direct. Regards Steve
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1234
"Ask for a high floor"
"Rooms facing the Kenyatta ICC are well located with a lot of tranquility"
"club floor rooms are best"
"Rooms at The Club floor are nicely decorated and equipped."
"The place is generally quieter"
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12345620
PRICE RANGE
US$122 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental nairobi hotel nairobinairobi intercontinental
LOCATION
KenyaNairobi
NUMBER OF ROOMS
371
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