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Hilton Nairobi

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Hilton Nairobi
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1,114 Reviews from our TripAdvisor Community

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Showing 975: English reviews
Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

I have been here for a long time, but my present visit was an exceptional. It was beyond my expectations with my usual pool bar staff their professional service. To my surprise, the travellers staff has improved their service compared to my previous stays. At least now I can enjoy the service in all outlets. Keep it up 👍👍👍....

Helpful?
Thank Jemmy I
Norcross, Georgia, United States
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 days ago NEW

Room was neat and clean. Linens - check. Iron and ironing board - check. Bathroom fixtures and soap - check. Staff was courteous and efficient. I recommend a 100ksh tip for everyone except the housekeeping person, who deserves at least 500ksh, or more if you can spare it. Nothing special. But it meets all your needs and it's right in... More 

Helpful?
Thank Tim A
Portugal
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

A very charming hotel, a little bit tired. The rooms could use a face lift, mainly the bathroom. Although the age the service and the client attention make up for the other things. Good breakfast. We stayed only a night. Would advise it as a business hotel or a short stay cone room hotel.

Helpful?
Thank NunoSilva1976
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is great to hear that you had a an excellent stay with us, here at Hilton Nairobi. Thank you for acknowledging our great customer service and hospitality of our team members. We are also glad to see that you enjoyed our breakfast . Basing on your observation about our facilities, I am pleased to advice that the... More 

Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

The receptionists are very professional, especially Irene and Esther. These two distinguished from the rest by being friendly which makes conversation with them easy. The Drapes in my room are dusty. Overall good hotel to stay

Helpful?
Thank Joel A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate your applauding of our team members great hospitality and professionalism, with a special mention of Irene and Esther for their outstanding customer care. Rest assured, we will reward them through our internal program that recognizes our team members who display such... More 

1 review
Reviewed 1 week ago

the hotel location it is wonderful you can direct any one to find it they other things most shops are very near and safe you can do your shopping with a short of time by waking distance people are help full

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank hailmichaela
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. The time taken to share your feedback with us is most appreciated and we are glad to note that you were very satisfied with your overall experience. We sincerely appreciate your great compliments about the location of our hotel,... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

This was my second stay at Hilton Nairobi. The staff is amazing, friendly, helpful and very attentive. Everyone is making the stay a pleasure - thanks to everyone. Regarding the food: this is the second time I stayed in this hotel and ended up with nasty food poisoning. 10 hours after I returned to the UK from a 1 night... More 

Helpful?
Thank Max S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. Unfortunately, we have not been able to fully meet your expectation, my sincerest apologies for this and I regret the dissatisfaction; Your valuable feedback is reviewed by the Kitchen... More 

Travellers are raving about these Nairobi hotels

Ahmedabad, India
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I had an occasion to visit Nairobi for a promotional tour - participating in a business exhibition. The accommodation was provided by the organisers. Nairobi Hilton is by far the worst five star hotel I have ever stayed at in many years. The rooms are small, with average quality of furniture and fixtures. The bathrooms are below average with ancient,... More 

Helpful?
Thank Pankaj50
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings. Thank you for choosing Hilton Nairobi, it is truly a pleasure to serve you. Unfortunately we have not been able to meet your expectation during your recent stay, as stated in your detailed review; my sincerest apologies for this. We regret... More 

Istanbul, Turkey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Whether you're travelling for business or leisure, then this is the best place to stay in as it is located in the heart of Nairobi. Although a quite old one(1969) yet provide excellent service. The staff is friendly and very helpful. The service is awesome and the help-desk does provide help and very understanding. Above all security is taking seriously... More 

Helpful?
Thank MMMElamin
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It is a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are also delighted to read your nice compliments about our team members great hospitality and service, with a special mention to the security team. We truly... More 

Indianapolis, Indiana
Level Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago via mobile

I traveled to Kenya for the first time in October and stayed at the Hilton due to my status for a conference. Ms. Irene was great and asked about my travels and such each morning. My room was comfortable, but it was a room of long ago. I was told Hilton was planning a renovations, but I hope they do... More 

Helpful?
Thank USA2world
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for your review and for choosing to stay at the Hilton Nairobi. The time taken along with the effort made to share your feedback with us is most appreciated. We are delighted to hear that you enjoyed your stay with us, and appreciate your compliments about our team member Irene for her great hospitality and customer... More 

Honolulu, Hawaii
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago

Stayed for only one night. Enjoyed our stay and found every employee to be friendly and provided great service. The hotel is a bit older than I was expecting. I wouldn't call it a 5-star hotel... but paid less here than some of the other 5 star hotels were charging in Nairobi. In a very busy area so there is... More 

Helpful?
Thank hawaiidprk
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed your brief stay with us, and appreciate your compliments about our team members friendliness and great customer service. We take great pride in ensuring that our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: £97 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Priceline, Agoda, Travelocity, Odigeo and HotelTravel.com so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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See all questions (9)

Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
“Ask for top floor or the rooms by the poolside.”
 of 5 bubbles kofis262, 4 Oct 2016 | Read review
“Rooms on the far left and far right sides offer good view of the city center activities”
 of 5 bubbles ChristianMedupin, 29 Sep 2016 | Read review
5 of 5
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