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Nairobi Serena Hotel

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#3 of 162 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Nairobi Serena Hotel
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830 Reviews from our TripAdvisor Community

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Showing 751: English reviews
New York City, New York
Reviewed 3 days ago NEW

This Hotel is undergoing a top to bottom renovation expected to last 18 months. As things stand it probably deserves three rather than four stars. Starting with the negatives,elevator service is slow,there is noise from the workers tearing down the place,access including registration is slow. Bathrooms are small,staff not always responsive. Housekeeping has lapses (we came back at 7:15 PM...

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Helpful?
Thank MILOUW
SerenaHotels, Manager at Nairobi Serena Hotel, responded to this review

Dear Sir/Madam Thank you for taking time to share your experience. It is unfortunate that this time around we failed to meet your expectations and we sincerely apologize. whilst the Hotel is undergoing refurbishment we have taken measures to minimize the disruptions efficiently and sensitively to ensure maximum guest comfort. Management have taken note of your concerns and have already...

Dallas, Texas
Reviewed 2 weeks ago

rooms were great, loved the breakfast room service. Loved buffet breakfast that was pretty expansive and filling before a day of exploring. The proximity in Nairobi to other area yet not in the busy CBD makes is a great pick. Parking is easy, access great. Currently renovating their front desk area though, may by done 2017. Would stay there again...

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Helpful?
Thank ahappyspark
Lakeside, Michigan
Reviewed 2 weeks ago

We stayed on short night on our way to Kigali. Very comfortable with an all night restaurant which was important since we got in late. The chef even came in early to make us breakfast before we left! Thank you!

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Helpful?
Thank BarryMoltz
London, United Kingdom
Reviewed 2 weeks ago

We stayed one night at each end of a three week trip and the comfort, charm and welcome was great both times. Reception, business centre and the concierge were extremely helpful. They looked after luggage for three weeks without batting an eyelid and when we walked back in very dusty and crumpled after the camping safari they didn't notice... They...

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Helpful?
Thank alisonleahy
Nairobi, Kenya
Reviewed 4 weeks ago via mobile

I made reservation for honeymoon suit but on the very date , I called to confirm is the room is set unfortunately to my DISAPPOINTMENT all call went UNANSWERED..from the landline to mobile line. To add salt to an injury, when I went there personally,the staff at the front desk didn't look remorseful. My conclusion, if you remove the name...

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Helpful?
Thank Jeff M
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that we aim at surpassing our guests' expectations and therefore your feedback is important to us as this will motivate us to improve on our offer and service delivery. In this regard, we notice from your rating that we did not meet your expectations of which we sincerely apologize....

Nairobi, Kenya
Reviewed 16 December 2016

the warmth of all staff from the ground staff to service staff, reception, doorman - its all amazing. it really feels like they have only been waiting for you alone all day. i had a really wonderful experience. the food is excellent - so fresh and different at every meal. the swimming pool is clean and warm and you have...

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Thank Mwihaki27
Reviewed 7 December 2016 via mobile

Hotel was excellent with a wide ranging breakfast. Staff was courteous and offered to help wherever possible. Quiet location just outside the main business district but need taxis once it turns dark. Better to change money elsewhere and there were a few difficulties with the tv system on first night.

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Thank Alun T
Nairobi, Kenya
Reviewed 5 December 2016

A wonderful experience i will most likely not forget in the near future.Awesome food and the staff are also very polite,courteous and very helpful.The area is quite part for Nairobi suitable for business meetings.

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Helpful?
Thank febrizia
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. Kindly note that our aim is to surpass our guests' expectations and nothing makes us happier than to receive such high ratings from you - this will go along way to motivate us to improve on our offer and service delivery. Once again, thank you and we look forward to another...

bristol
Reviewed 4 December 2016 via mobile

I do not stay here because it is cheap. Far from it. However for a couple of days of simple indulgence at the end of three weeks of constant activity, it is worth every penny. Room over looking the park. A saxophonist playing as you eat. Simply wonderful

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Thank kenhart
Nairobi, Kenya
Reviewed 3 December 2016 via mobile

Staff are friendly yet thorough right from the gate. The door men are amazing and so are the door entrance security. The security baskets are big enough to hold women's handbags. This time I did not check out the front desk and so I cannot comment on that. Some construction is going on and is blocking the view. I was...

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Helpful?
Thank 246ruth

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: £176 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I preferred the 5th floor rooms. Could the the city skyline. Can be noisy though if there is a function downstairs”
 of 5 bubbles ahappyspark, 8 Jan 2017 | Read review
“all rooms have good views and are sound proof so any room depending on your budget is good and comfortable.”
 of 5 bubbles Mwihaki27, 15 Dec 2016 | Read review
“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 28 Nov 2016 | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, 1 Nov 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, 18 Oct 2016 | Read review
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