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02/07/2017 03/07/2017
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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$520
          US$239
          Great Deal
          US$261
          US$261
          Traveller (347)
          Room & Suite (79)
          Dining (48)
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          Overview
          • Excellent57%
          • Very good36%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair access
          Business Centre
          Dry Cleaning
          Butler Service
          Shuttle Bus Service
          Babysitting
          5.0 Star Hotel
          All hotel details
          Villa Rosa Kempinski Nairobi
          685 reviews
          #2 of 164 hotels in Nairobi
           
          Fairview Hotel
          1,259 reviews
          #3 of 164 hotels in Nairobi
           
          Fairmont The Norfolk
          964 reviews
          #6 of 164 hotels in Nairobi
           
          Sarova Stanley
          1,118 reviews
          #7 of 164 hotels in Nairobi
           
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (866)
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          1 - 5 of 866 reviews

          Reviewed 6 days ago via mobile

          I stayed here for 4 nights this month. The staff was very friendly. The room was very clean though the bed was extremely uncomfortable. They provide bottled water in the room. Breakfast was not included in my room rate and was very expensive for what...More

          Thank USExpat1nUK
          Reviewed 1 week ago via mobile

          The hotel is currently under massive renovation. Any other ownership would not keep such a building site open as hotel. Stay away until you are sure the works are over. Before it was a great hotel... and will certainly be one again. Just not now.

          Thank Pascal C
          Reviewed 1 week ago

          As we arrived after our long flight to book in we noticed how tight security is at the hotel. There was a security gate as we entered & the Safari vehicle searched. We then had to go through a security point like at airports before...More

          Thank Pamela D
          Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 1 week ago

          We thank you for taking time to share your experience. Kindly note that we were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We sincerely thank you for choosing to stay with us and trust...More

          Reviewed 2 weeks ago via mobile

          The hotel is conveniently located within nairobi.it was the opening day for Madaraka train, the train arrived late and my hubby had to make reservations at Nairobi Serena hotel from the moment we pass through the gate, we entered another world, we tuned into a...More

          Thank vivian m
          Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 1 week ago

          We appreciate the time taken to share your experience. Our aim is to ensure that our guests' stay is both comfortable and memorable and your high rating will motivate us to continue improving on our offer and service delivery. Thank you for choosing to stay...More

          Reviewed 15 May 2017

          Overall the Nairobi Serena is a good place to stay in Central Nairobi. The rooms are nice and well appointed, service is generally very good. The check-in / check-out staff seems to be somewhat bothered by clients and sent us from one desk to the...More

          1  Thank Raiber
          Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 4 weeks ago

          Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectation and your feedback is important to us as this will motivate us to improve on our offer and service delivery. In this regard, we appreciate...More

          Villa Rosa Kempinski Nairobi
          685 reviews
          #2 of 164 hotels in Nairobi
           
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          1,259 reviews
          #3 of 164 hotels in Nairobi
           
          Fairmont The Norfolk
          964 reviews
          #6 of 164 hotels in Nairobi
           
          Sarova Stanley
          1,118 reviews
          #7 of 164 hotels in Nairobi
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Shuttle Bus Service
          • Room Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          Details
          • Price range
          • US$204 - US$330 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Spa Hotel in Nairobi
          • #4 Romantic Hotel in Nairobi
          • #5 Luxury Hotel in Nairobi
          • #6 Business Hotel in Nairobi
          • #7 Family Hotel in Nairobi
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 183
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Hotwire, Agoda, DerbySoft Ltd Shanghai HQ, Jovago.com, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com, Priceline, HotelQuickly and HRS so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Kenya >
          • Nairobi
          Add Photo Photos
          Traveller (347)
          Room & Suite (79)
          Dining (48)
          Pool & Beach (27)
          Hotel & Grounds (210)
          Bathroom (9)
          Business Centre & Event Rooms (4)
          Nearby
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          Nearby Restaurants
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          .32 miles away
          Nearby Attractions
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          .23 miles away
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          .08 miles away
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          Questions & AnswersAsk a question
          joankogo84
          Hi,can I apply for an attachment there pliz.thanks
          15 June 2017|
          Answer Show all 4 answers
          Response from vivian m | Reviewed this property |
          Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
          0
          Votes
          smcrimi
          What is your email address? I need it for my evisa
          11 April 2017|
          Answer Show all 2 answers
          Response from SerenaHotels | Property representative |
          Hello, The email address is nairobi @ serena . co. ke
          0
          Votes
          Sudon
          Can you at the hotel arrange a pick-up for us (two people) at the international airport? For an arrival at about 10 PM on Christmas day what would the cost be? Are your posted room rates any higher or is there any supplement charged for staying with you at Christmastime?
          29 August 2016|
          Answer
          Response from SerenaHotels | Property representative |
          Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
          0
          Votes
          Room Tips
          "Choose on the opposite side of the construction are rooms are quieter."
          Read review
          "Some rooms have a great view of the adjacent leisure park."
          Read review
          "If you are a smoker book here, great place all rounf"
          Read review
          "With a small garden."
          Read review
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