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Nairobi Serena Hotel

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#3 of 161 Hotels in Nairobi
Certificate of Excellence
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821 Reviews from our TripAdvisor Community

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Showing 743: English reviews
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW via mobile

I do not stay here because it is cheap. Far from it. However for a couple of days of simple indulgence at the end of three weeks of constant activity, it is worth every penny. Room over looking the park. A saxophonist playing as you eat. Simply wonderful

Thank kenhart
Nairobi, Kenya
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW via mobile

Staff are friendly yet thorough right from the gate. The door men are amazing and so are the door entrance security. The security baskets are big enough to hold women's handbags. This time I did not check out the front desk and so I cannot comment on that. Some construction is going on and is blocking the view. I was... More 

Thank 246ruth
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Located close to the central business district of Nairobi, the Serena offers excellent accommodations and a quaintly luxurious feel. Excellent service, an abundance of dining options and great access to the rest of the city combined to make this hotel just about the perfect choice for my business trip. Rooms are well furnished and the the overall ambience is one... More 

Thank Gordon X
The Netherlands
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 days ago NEW

Excellent hotel, very close to the business centre of Nairobi. Very friendly and capable staff. Breakfast is OK, enough choice. Two restaurants, serving good food, especially the Indian cuisine. Beautifull garden and swimming pool. Well equiped room with complementory mini bar and coffee/tea facilities.

Thank fwlp
Stillwater, Minnesota
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW via mobile

Our first stop on a African safari trip, where we met our guides & fellow tour participants for orientation on what lies ahead the following weeks. The best in accommodations & staff.....very warm & spacious. And great nearby places of interest to visit.

Thank Love2TravLots
Sao Paulo, SP
Level Contributor
93 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 week ago NEW

Two one-night stays in Ocotber, 2016, before and after safari. It is a traditional, almost horizontal hotel (5 floors), in a low-rise area one block from city center. Magnificient swimming pool and nice gardens. Rooms are comfortable, spacious, complete, well maintained. Very good wifi. Breakfast is gorgeous. The restaurant offers a variety of cuisines, one will find many options. However,... More 

Thank Ernando A
Lusby, Maryland
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

I have been using this hotel for years. You cannot beat the location of the Serena for business meetings in Nairobi. The lobby, lounge and pool area are perfect locations for meetings, including the resident's lounge, which is quieter. I stayed at the Villa Rosa last time, and while the property is newer and nicer, the location is not optimal... More 

Thank jadedtravelista
Dublin, Ireland
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

Returned here after 6 years and service and staff are as great as I remembered last time. Could have stayed in one of the newer international hotels but remembered the service here.Also location is great and feels safe. Though property is older the employees are excellent, they acknowledge you in passing and are very attentive - they seem happy there.... More 

Thank Irishgrace
Dubai, United Arab Emirates
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

I enjoyed my night stay, the staff were very accommodating, friendly and when i got 1 hour delayed in checking out due to a lunch, they was no problem. All-in-all a nice place to stay. The only issue i found was that it is a bit old and dated but good experience.

Thank Jensdubai
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 weeks ago via mobile

Arguably one of the best hotels in Nairobi. Service is generally efficient, professional & friendly. Breakfast is lavish & plentiful, offering a superb range of options: My favorite is the world class Kenyan coffee & steak (yes, in Africa, meat is regularly eaten (also) at breakfast. On 2 occasions I booked a car + driver; excellent service. On the downside:... More 

Thank Bass-Riff

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: £163 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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Hotel Style:
#3 Luxury Hotel in Nairobi
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 28 Nov 2016 | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, 1 Nov 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, 18 Oct 2016 | Read review
“All Rooms & All Areas Are Perfectly Beautiful !”
 of 5 bubbles rohosafin, 16 Oct 2016 | Read review
“Rooms facing Nairobi City Centre and Uhuru Park have excellent views.”
 of 5 bubbles elizabethlS146TE, 9 Oct 2016 | Read review
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