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All reviewsgalleria mallrooms are basic but cleanbefore flying back hometree hyraxthe cottagesgiraffe centreelephant orphanagequiet areanational parkeggs cooked to ordersmall roomthe david sheldrick wildlife trustself cateringrestaurant servicenice gardenbudget hotelstayed here for nights
Hotel Troy was great. What we liked most was that it was away from crowded noisy areas and very close to everything we wanted to see (Nairobi National Park, The David Sheldrick Wildlife Trust, Giraffe Center, etc.) in addition to being close to the airport....More
we arranged a hotel pick up which was good. (not free). Fairly close to both airports. Quiet. Room had two four poster beds and made it very tight, especially to get into the bathroom. Bathroom is small. No fan and couldn't open the window so...More
Where to start about this drab, dreary, dirty, disgusting dump ...
Ok ... Let's begin at Reception ... Staffed by a couple of surly and sullen girls with attitudes that clearly indicated they couldn't have cared less and they didn't ... Any requests we had...More
I loved this little hotel on the edge of Nairobi National Park. It has a friendly, comfortable atmosphere; rooms with big beds, phone, wi-fi, tv and large en suite shower rooms - all the essentials for modern life, without the unnecessary frills. It is a...More
My husband and I spent 3 nights here prior to our safari. I liked the location, which was a quick uber ride away from nearby attractions yet felt like you were in the countryside. The staff was very kind and responsive to emails prior to...More
Thank you for your concern about a recent review by a guest who stayed with us. We value the feed back of our guest's and use this to improve our services to you. The review in question is malicious and... More
Thank you for your concern about a recent review by a guest who stayed with us. We value the feed back of our guest's and use this to improve our services to you. The review in question is malicious and highly exaggerated. We ensure our rooms are clean before every check-in so you will not find mold as stated by the guest. Our beddings are 100% cotton and clean. The guests issue was Wi-Fi related as we had a problem with connectivity at the cottages. We have since resolved this by installing a router in every cottage. We did try our best to make the guests stay as comfortable as possible but could not issue a full refund on their stay as they requested based on unavailability of internet at the cottage.We offer complimentary internet access however our provider had some down time during their stay coupled with poor reception at the cottage. We however did have internet in the lounge area. As you can see from our other reviews we do strive to make our guest's stay as memorable and comfortable as possible. We welcome you to stay with us and look forward to hosting you in the near future.
I'm not sure where the Safari Park Hotel is in relation to the Troy so can't help with that. I don't think getting a cab at that time in the morning would be a problem I think the staff at Troy Hotel would be very... More
I'm not sure where the Safari Park Hotel is in relation to the Troy so can't help with that. I don't think getting a cab at that time in the morning would be a problem I think the staff at Troy Hotel would be very helpful and possibly be able to arrange a cab for you.
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"The location is great to activities you would wish to do during the day, shopping malls, animal orphanage"