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Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
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378 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Diani Beach, Kenya
Reviewed 5 days ago NEWvia mobile

This newly refurbished restaurant managed by the Jacaranda hotel is lovely. Both the food and the service was very good. A convenient place to eat lunch in Westlands. The setting is well laid out with tables nicely presented.

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Helpful?
Thank CossyWombat
Hamilton, Canada
Reviewed 5 days ago NEW

We stayed at the Jacaranda Hotel 2 nights in February. The room was quiet, in the garden section, and the service was exceptional. The front desk arranged for a visit to a Hospital and taxis to wherever we wanted to go.

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Helpful?
Thank 44travel2015
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi. We are grateful for your feedback highlighting the serenity of our rooms and the service as our strengths. As a hotel, we take pride in going out of our way to ensure that our guests are assisted in a manner that is very convenient to them....

London, United Kingdom
Reviewed 1 week ago via mobile

The staff here were super helpful, but the hotel fails on the one thing you need from a hotel - peace and quiet to get a good night's sleep. We were there on business first night two (competing) air con motors from neighbouring hotels kept us awake. Subsequent 3 nights had the motors whirring and the local nightclub adding to...

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Helpful?
Thank S1MES
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi. We are grateful for your feedback highlighting our staff as our major strength. It is unfortunate, however, that there was noise disturbance caused to you from the environs of the hotel. We wish to overly apologize for not being able to provide you with an environment...

Reviewed 2 weeks ago

My first experience at the newly refurbished Node was an amazing experience. I loved the ambience of the cafe. The garden restaurant is well done. The staff are very professional and welcoming. Just one question - when does the band play? This was my biggest attraction to that facility. Keep the good job!

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1Thank gnyabera
Gravesend, England, United Kingdom
Reviewed 15 January 2017 via mobile

Very clean rooms, food is not very good & is very expensive, London prices! . No air conditioning in the rooms & a fan that barely works made it unbearable to sleep. Lots of plug sockets in rooms, location is a bit dodgy but the hotel is gated and guarded so very safe.

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Thank Tommy P
Melbourne, Australia
Reviewed 1 January 2017

I spent a total of 4 nights in this hotel both after a long haul flight and the again when i returned from a safari. I experienced 6 instances of dodgy service including three instances where food had to be returned to the kitchen (a cold club sandwich and off glass of wine from room service and steak which was...

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Helpful?
Thank angela d
Melbourne, Australia
Reviewed 21 December 2016

Good hotel, stayed twice in a week. Service good, food excellent, rooms good. Staff very helpful. The first morning there was a smorgesboard for breakfast, the second time I was staying there the smorgesboard had disappeared! This was a bit strange.

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Thank Brandiii
Kampala, Uganda
Reviewed 1 December 2016

Business trip for three weeks.... Hotel in the middle of wetlands, near two big shopping malls. Staff were friendly and polite, Food was good and the rooms are large enough. Its good if your working around west lands otherwise traffic is terrible. I was working in Upperhill and it would take hours to reach the hotel.

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Thank Calvin M
Weil am Rhein, Germany
Reviewed 30 November 2016

Business trip for several consecutive days.... I wanted to avoid security issues with large hotels in the city center that belong to large international chains or where you feel like a prisoner because you cannot go out by foot. - easy booking, excellent value for money (negotiated room price) - well situated in Westlands, close to 2 shopping malls in...

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Thank Rotopal
Cirencester, United Kingdom
Reviewed 14 November 2016

We decided to stay the night in Nairobi before travelling back to UK - otherwise it would have meant leaving the Diani Beach resort around 11pm and travelling overnight with little / no sleep. This is a great hotel with all the staff very cheerful and would do anything to help. We had a lovely meal and drinks outside which...

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Helpful?
Thank David H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: £111 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Nairobi Hotel staff and other travellers.
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Questions? Get answers from Jacaranda Nairobi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Night club across from the rooms which face the front entrance until after 4.00 am”
 of 5 bubbles angelad771, 1 Jan 2017 | Read review
“rooms on the upper floors have a good town view”
 of 5 bubbles 413calvinm, 30 Nov 2016 | Read review
“not above main lobby (security reasons), not view on swimming pool wher week end are for noisy families”
 of 5 bubbles Rotopal, 29 Nov 2016 | Read review
“Stay on 3rd floor. The rooms are quieter.”
 of 5 bubbles NipunRishi, 6 Nov 2016 | Read review
“Select the pool view rooms”
 of 5 bubbles dipayanp, 30 Oct 2016 | Read review
5 of 5